Basic Mock Neck Sweatshirt

Product Returns

Eligible items can be returned for an exchange or store credit in the form of a Comfrt eGift Card.

Return Window: 30 days from delivery

Return Options: Exchange or Store Credit

Refunds: Not offered at this time

Start your return below - you’ll just need your order number and zip code used to place the order.

Start a Return

RETURN INFORMATION

Processing Time

•Once your return is received at our warehouse, your exchange or store credit will be issued within 7-10 business days depending on your bank’s processing times.

•Store credit is issued as a Comfrt Gift Card via email - it never expires and can be used on any future order.

Return Window

•Returns must be submitted within 30 days of delivery.

•Returns requested outside this period or that don’t meet policy criteria will not be accepted.

Return Conditions

•Items must be in new condition — unworn, unwashed, and free of stains, pet hair, or scent.

•Tags (and hygienic liners, if applicable) must be attached.

•Items returned in non-sellable condition will not qualify for credit or exchange.

Non-Returnable Items

•We do not accept returns for: Final Sale items

EXCHANGES & STORE CREDIT

We offer two easy options through our Returns Portal:

• Exchange:

Swap your item for a different size or color (based on availability).

Your replacement will ship once your return has been received and processed.

• Store Credit:

Receive a Comfrt Gift Card equal to your return value.

Gift cards are emailed automatically once your return is processed and never expire.

Additional Details

•Exchanges are processed at the discounted amount paid for each item.

•If your requested item is out of stock, you’ll automatically receive store credit.

•There are no return shipping fees for any domestic or international returns.

Why We Offer Exchanges & Store Credit (Not Refunds)

We want to offer the best possible prices without compromising on quality or experience. At Comfrt, every piece is designed with exceptional softness and elevated comfort in mind. Because our fabrics are crafted to be worn close to the skin, returned items can’t always be resold as new with the level of freshness and quality our brand stands behind.

To maintain the quality and value you expect, without raising prices to cover the high cost of processing returns, we’ve chosen a return approach that keeps your experience seamless and our commitment to excellence strong: eligible items may be exchanged or returned for store credit.

This allows us to:

•Ensure every customer receives a truly new, pristine piece

•Reduce waste from items that cannot be resold

•Avoid increasing prices across our collection

•Maintain premium materials while keeping Comfrt accessible

•Deliver a smooth, consistent, and elevated return experience

Store credit is issued as a Comfrt Gift Card, never expires, and can be used toward anything you love.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, we’ll make it right.

Please contact us within 5 days of delivery and include clear photos of:

•The item

•The packaging

•The shipping label or SKU

Once approved, a replacement will be shipped for the same item and size (based on availability).

Reports made after 5 days or without required images may not qualify for replacement.

POLICY REMINDERS

•Returns are accepted only through our Returns Portal - this ensures tracking and timely processing.

•Items sent outside of this process may be delayed or ineligible for exchange.

•Original shipping costs are non refundable.

•Duties and taxes on international orders are not eligible for credit.

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