Bambu Lab P1S 3D Printer

Delivery, Shipping & Protection Policy

Current as of: 1 August 2026

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Version: V2.8

At Pixel Burn, delivery matters. Whether you are ordering a personalised gift, laser blanks, engraving supplies, or high-value laser equipment, safe and reliable delivery is part of our commitment to you.

All eligible Australian domestic orders include complimentary delivery protection and are dispatched using trusted Australian courier networks for added peace of mind.

Quick navigation

Courier networks

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Production & dispatch

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Shipping options & rates

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International shipping

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Parcel protection

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Delivery delays

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Lost, damaged or stolen deliveries

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Fraud prevention

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Australian Consumer Law

Delivery coverage & courier networks

Pixel Burn ships Australia-wide and to selected international destinations using reputable national and international courier providers. Courier selection is optimised based on parcel size, destination, service availability, and delivery speed to ensure your order is transported safely and efficiently.

•Australia Post (eParcel & Express Post)

•StarTrack Premium

•TNT Express (Overnight Next Business Day)

•FedEx International Economy

•FedEx International Priority

•Other specialised national, regional, or international providers where required

Courier selection may vary depending on parcel size, delivery location, service availability, product classification, and operational requirements.

Order processing & production

Your order moves through several specialised internal teams, from Design to Production and Fulfilment, to ensure every item is produced accurately and packed securely prior to dispatch.

Production commencement

•Orders generally enter production within the timeframe stated on the product page.

•Personalised orders begin once all required custom information has been correctly submitted.

•If a design proof is requested, production commences only after formal approval is received.

•Once production is completed, your order is prepared for dispatch by our fulfilment team.

•You will receive a shipping confirmation and tracking details once your parcel enters the courier network.

Artwork proofs & approval requirements

•Proof approval delays will extend dispatch and delivery timeframes.

•You are responsible for reviewing all spelling, dates, names, layouts, and submitted information before approving a design proof.

Urgent orders & delivery deadlines

If your order is required for a specific event or deadline, please contact our team immediately after placing your order. While we prioritise urgent requests wherever possible, delivery dates cannot be guaranteed due to factors outside of Pixel Burn’s control once a parcel enters the courier network.

Shipping options & rates

We offer multiple delivery services across Australia and selected international destinations. Available shipping methods, rates, and estimated delivery speeds are displayed at checkout based on your order contents and delivery location.

Australian delivery services

Service

Shipping rate

Estimated transit

Australia Post Standard

eParcel

FREE from $39.99 AUD

$6.95 AUD under $39.99

2–4 business days

Australia Post Express Post

Calculated at checkout

Displayed at checkout

StarTrack Premium Express

Calculated at checkout

Typically 1–2 business days

TNT Overnight Next Business Day

Calculated at checkout

Next business day for eligible destinations

Free Standard Shipping

Eligible personalised gift orders receive FREE Standard Shipping from $39.99 AUD within Australia and FREE Standard Shipping from $39.99 NZD to New Zealand.

Laser supplies, blanks & equipment

Laser blanks, engraving supplies, aerosol products, machinery, materials, and commercial equipment may have separate freight pricing depending on product type, dimensions, weight, dangerous goods classification, and delivery location.

Applicable shipping costs for these products are calculated automatically within the shopping cart and during checkout.

Important delivery information

Free Standard Shipping: Free Standard Shipping is available on eligible personalised gift orders from $39.99 AUD within Australia and $39.99 NZD to New Zealand. Express, priority, equipment, laser supply, oversized, and specialised freight services may be subject to separate shipping rates.

Production vs transit: Selecting a faster shipping method prioritises courier transit time only and does not reduce the internal production time required for personalised items.

Business days: Delivery estimates refer to business days and exclude weekends and applicable public holidays.

Authority to Leave: Some courier services may leave parcels in a safe location where permitted unless a Signature on Delivery service or other delivery instruction has been applied.

Delivery estimates: Courier delivery estimates are provided as guides only and are not guaranteed delivery dates unless explicitly stated otherwise.

International shipping

Pixel Burn currently offers online international shipping to selected destinations, including New Zealand, the United States, and the United Kingdom.

Available international shipping services, pricing, and estimated delivery timeframes are displayed at checkout based on your destination, order contents, parcel size, weight, and service availability.

Shipping to another country?

If your country is not currently available at online checkout, Pixel Burn may still be able to arrange international shipping on a case-by-case basis where it is operationally viable.

Contact our team via live chat or email

enquiries@pixelburn.com.au

with the items you would like to order and your delivery destination. Our team will review your request and, where shipping can be arranged, provide you with a customised order quote or invoice.

Countries that are not currently enabled for international checkout cannot be ordered directly through the website unless alternative arrangements have been made with our team.

New Zealand

FREE Standard Shipping from $39.99 NZD

Available on eligible personalised gift orders delivered to New Zealand.

Orders below the applicable free-shipping threshold, Express services, laser supplies, blanks, equipment, oversized products, and products requiring specialised freight may be subject to separate shipping charges. Available shipping methods and applicable rates are displayed at checkout.

United Kingdom

Orders delivered to the United Kingdom are shipped using FedEx international courier services. UK orders are not eligible for Pixel Burn’s Australian or New Zealand free Standard Shipping offers. Separate UK shipping rates and free-shipping thresholds apply.

Service

Shipping

Free shipping

FedEx International Economy

£14.50 GBP

FREE from £149 GBP

FedEx International Priority

£22.50 GBP

FREE from £199 GBP

UK shipping rates and free-shipping thresholds are shown in GBP and may also be displayed or converted within checkout depending on the currency selected on the Pixel Burn website.

International customs, duties & taxes

International delivery timeframes vary depending on destination, courier service, customs clearance, and local delivery network conditions.

International parcels may be subject to customs inspections or clearance procedures before entering the destination country’s domestic courier network.

Any import duties, taxes, customs fees, brokerage fees, or local government charges imposed by the destination country are the responsibility of the recipient unless those charges have been expressly collected by Pixel Burn during checkout.

Customs processing or inspection may extend the estimated delivery timeframe and is outside of Pixel Burn’s direct control.

Complimentary Parcel Protection coverage described within this policy applies to eligible Australian domestic deliveries unless otherwise expressly stated.

Parcel Protection coverage

Eligible Australian domestic orders include complimentary Parcel Protection coverage at no additional cost.

Coverage may include eligible delivery-related incidents such as:

•Loss during transit

•Theft during delivery

•Damage sustained during courier handling

•Eligible incidents approved through the formal claims process

Coverage limits, eligibility requirements, and claim approvals are subject to the terms, conditions, and investigation requirements of the Parcel Protection provider.

Delivery timeframes & delays

While the majority of orders arrive within the estimated delivery timeframe, delays can occasionally occur due to courier congestion, severe weather, transport disruptions, customs processing, public holidays, peak periods, operational delays, or other circumstances outside of Pixel Burn’s control.

Courier delivery estimates are provided as a guide only and do not constitute guaranteed delivery dates unless explicitly stated otherwise.

Courier delays, late scans, missed scans, routing delays, customs delays, or transit disruptions do not automatically entitle you to cancellation, refund, replacement, chargeback, or compensation unless required by applicable law.

A parcel will only be considered lost once the applicable courier network or Parcel Protection provider formally declares the shipment as lost following completion of its investigation process.

Australia Post Standard delivery typically ranges from 2–4 business days after dispatch.

Australia Post Express Post provides an expedited delivery service for eligible destinations, with estimated delivery timeframes displayed at checkout.

StarTrack Premium Express delivery typically ranges from 1–2 business days after dispatch depending on destination and courier network conditions.

TNT Overnight Next Business Day delivery is prioritised for next business day delivery to eligible metropolitan and regional destinations following dispatch. Delivery timeframes may vary for remote areas or destinations outside the TNT overnight network.

International delivery timeframes vary depending on the selected service, destination, customs clearance, and local delivery network.

Lost, damaged or stolen deliveries

If a delivery-related issue occurs, a formal Parcel Protection or courier claim may need to be lodged and assessed before a replacement, store credit, or refund can be considered.

Pixel Burn may request that you either:

•Submit the claim directly through the applicable Parcel Protection or courier claims process; or

•Provide formal permission for Pixel Burn to lodge and manage the claim on your behalf.

Claims may require supporting evidence including, but not limited to:

•Photographs of packaging and products

•Courier tracking information

•Proof of damage

•Statutory declarations where required

•Additional information requested by the courier, insurer, or Parcel Protection provider

We rely on official courier records, GPS delivery data where available, photographic evidence, scan history, investigation findings, and insurance or protection assessment outcomes when reviewing delivery-related incidents.

Replacements, credits, or refunds relating to delivery incidents are generally assessed through the applicable Parcel Protection and courier investigation process.

Fraud prevention & misuse of Parcel Protection

Pixel Burn maintains a strict zero-tolerance policy towards fraudulent, dishonest, misleading, abusive, or exaggerated delivery-related claims.

This includes, but is not limited to:

•False claims of non-delivery

•Intentional product or packaging damage

•Providing altered, misleading, or inaccurate evidence

•Repeated suspicious claims behaviour

•Misuse or attempted abuse of Parcel Protection services

•Chargeback abuse relating to verified deliveries

Delivery-related claims may be subject to verification using courier records, GPS scans where available, photographic evidence, delivery confirmation data, shipment investigations, account history, and fraud screening systems.

Where fraudulent, suspicious, abusive, or dishonest behaviour is identified, Pixel Burn reserves the right, where permitted by law, to:

•Deny the claim

•Refuse future service

•Suspend associated accounts

•Cancel pending orders

•Report the matter to payment providers, courier networks, insurers, fraud prevention agencies, or relevant authorities where appropriate

Australian Consumer Law

Nothing within this policy limits, excludes, or overrides any rights or remedies available to consumers under Australian Consumer Law.

Further information regarding Australian Consumer Law is available via:

www.consumerlaw.gov.au

Business details

PIXEL BURN LASER PTY LTD

Trading as Pixel Burn Custom Laser Creations

ABN: 90 694 209 946

Level 19, 10 Eagle Street

Brisbane QLD 4000

Australia

Phone:

1300 933 014

Email:

enquiries@pixelburn.com.au

Contact - Pixel Burn Custom Laser Creations - Checkout

Refunds, Returns & Delivery Protection Policy

Current as of: 2 August 2026 • Version: V5.0

At Pixel Burn, many products are personalised, made-to-order, produced specifically for your order, or consist of specialised laser equipment and supplies. Because of this, the return or refund options available will depend on the product, the nature of the issue, and your rights under applicable consumer protection law.

Where something has gone wrong, our priority is to assess the issue and provide the appropriate resolution as quickly as reasonably possible.

Policy at a glance

Personalised & custom-made products

Change-of-mind cancellations and returns are not available once design work, artwork proof preparation, or production has commenced. Your statutory rights remain protected where an item is faulty, incorrect, not as described, or otherwise fails an applicable consumer guarantee.

Eligible non-personalised products

Eligible ready-made products may be returned for change of mind within 30 days of delivery, subject to the conditions outlined within this policy.

Faulty, incorrect or damaged products

These are assessed separately from change-of-mind returns. The appropriate resolution depends on the nature of the issue and your rights under applicable consumer protection law.

Quick navigation

Delivery issues • Product issues & resolutions • Personalised products • Laser machines & equipment • Ready-made products • Refund processing • Returns & disputes • International orders • Consumer protection laws

Delivery issues & Free Delivery Protection

Eligible Australian domestic orders include complimentary Free Delivery Protection covering eligible delivery-related incidents such as loss, damage, or theft. No additional selection is required at checkout.

Free Delivery Protection applies to eligible Australian domestic deliveries only unless Pixel Burn expressly states otherwise. International orders, including deliveries to New Zealand, the United Kingdom, the United States, and other international destinations, are not automatically covered.

Eligible delivery incidents

•Loss during delivery

•Damage sustained during courier transit

•Theft during or following delivery

•Other eligible incidents accepted through the Delivery Protection claims process

How delivery issues are resolved

Delivery-related issues are assessed separately from standard change-of-mind returns. Depending on the circumstances and applicable rights, an appropriate resolution may include:

•Remake or replacement

•Repair where applicable

•Store credit where agreed

•Refund where appropriate or required by applicable law

No restocking fee applies to a remedy provided for an approved Delivery Protection claim.

Pixel Burn may lodge and manage a courier or Delivery Protection investigation on your behalf, or may request information from you to complete the claim.

Delayed delivery & parcels in transit

A delivery delay does not automatically mean an order is eligible for cancellation or refund.

Courier transit timeframes and estimated delivery dates are estimates unless Pixel Burn has expressly agreed in writing that a particular delivery date is guaranteed.

A courier delay, missed estimated delivery date, delayed tracking scan, missed tracking scan, routing delay, depot delay, customs delay, or other temporary transit disruption does not, by itself, create an automatic entitlement to cancel an order or receive a refund while the order remains in transit and is still capable of being supplied within a reasonable time.

Where a delivery is delayed, Pixel Burn may investigate the shipment with the courier, request a delivery update, arrange redelivery, lodge a trace or investigation, or take another reasonable step to complete delivery before a refund or replacement is considered.

If Pixel Burn ultimately fails to supply an order within an expressly agreed timeframe or within a reasonable time, any available remedy will be assessed in accordance with applicable consumer protection law.

Where you have purchased an upgraded or premium shipping service and the courier does not meet its estimated transit timeframe, any issue relating specifically to the delivery service may be assessed separately. A delay to an upgraded shipping service does not automatically create an entitlement to a refund of the products themselves.

Events, occasions & personal deadlines

If you require an order by a particular event, birthday, anniversary, wedding, celebration, business event, or other deadline, you should notify Pixel Burn before placing the order or immediately afterwards.

Unless Pixel Burn expressly confirms and guarantees a required delivery date in writing, a personal deadline does not convert a courier estimate into a guaranteed delivery date and does not, by itself, create an automatic right to cancel or receive a refund.

Product issues, assessment & resolutions

If you believe an item is faulty, incorrect, damaged, or not as described, please contact Pixel Burn and provide sufficient information for our team to assess the issue.

Depending on the product and nature of the concern, we may reasonably request photographs, video, measurements, packaging, personalisation details, artwork approvals, troubleshooting information, or the return of the affected item.

Pixel Burn may reasonably assess an item or reported issue before determining which remedy applies.

Minor issues

Where an issue is minor and can reasonably be corrected, repaired, remade, or otherwise resolved within a reasonable time, Pixel Burn may first provide that resolution rather than a refund, where permitted by applicable consumer protection law.

Major issues

Where a product has a major failure or another circumstance gives you the right to choose a remedy under applicable consumer protection law, Pixel Burn will provide the remedy required by that law.

Available resolutions

Depending on the circumstances, an appropriate resolution may include:

•Correction

•Repair

•Remake

•Replacement

•Store credit where agreed

•Partial refund or price adjustment

•Full refund where appropriate or required by law

•Another reasonable resolution agreed between you and Pixel Burn

How resolutions apply

Unless required by applicable law or expressly agreed by Pixel Burn in writing, resolutions relating to the same issue are alternatives and are not automatically provided in addition to one another.

The provision of a remake, replacement, refund, store credit, price adjustment, or other resolution does not automatically create an entitlement to an additional product, additional refund, or further compensation for the same issue.

Retaining & returning affected products

Where an issue is being assessed, you should retain the affected product and any relevant packaging until Pixel Burn confirms whether further evidence, inspection, or return is required.

Where the applicable resolution requires the affected goods to be returned, Pixel Burn may require the original product to be returned before or as part of completing the replacement, remake, or refund process, where lawful and reasonably practicable.

Where Pixel Burn is responsible for reasonable return costs under applicable consumer protection law, we will provide appropriate return arrangements or reimburse reasonable return costs as required.

If Pixel Burn confirms in writing that an affected product does not need to be returned, you may retain or dispose of the item as instructed.

Goodwill resolutions

From time to time, Pixel Burn may provide an additional accommodation as a gesture of goodwill, including upgraded shipping, expedited production, a complimentary remake or replacement, store credit, discount, or another reasonable accommodation.

A goodwill resolution is separate from your statutory rights and is provided on the terms communicated by Pixel Burn when the offer is made. Providing a goodwill resolution does not constitute an admission of liability and does not automatically create an entitlement to additional complimentary products, refunds, credits, or compensation.

Personalised & custom-made products

Personalised and custom-made products are produced specifically using the information, personalisation, artwork, design, or specifications supplied for your order and ordinarily cannot be resold.

Change-of-mind cancellations

Once an order enters design work, artwork proof preparation, custom preparation, or production, processing is considered to have commenced and change-of-mind cancellation or refund is no longer available.

•No change-of-mind return is available simply because you no longer require the personalised product.

•You are responsible for ensuring names, dates, wording, spelling, personalisation information, and other information submitted with your order are correct.

•Where you approve an artwork proof, you are responsible for checking the information and layout contained within that proof before approval.

•An issue that appears exactly as shown in an artwork proof you approved will not ordinarily constitute a production error by Pixel Burn.

•If the completed product materially differs from your approved artwork or from what was ordered due to an error attributable to Pixel Burn, the issue will be assessed under the Product Issues section of this policy.

•If an artwork proof is requested, production will not commence until the required approval has been received.

•Delays in artwork approval may extend production and delivery timeframes.

Nothing in this section removes any remedy available where a personalised product is faulty, materially incorrect, not as described, or otherwise fails to meet a mandatory consumer guarantee.

Laser machines & equipment

Eligible laser machines and equipment may be accepted for a voluntary change-of-mind return within 30 days of delivery where all applicable return conditions are satisfied.

Change-of-mind return requirements

•The return request is made within 30 days of delivery

•The machine has been used fewer than 50 times

•The machine remains in excellent condition

•Original packaging is retained and included

•All accessories, components, cables, tools, documentation, and supplied items are included

•The equipment has not been modified, damaged, misused, or improperly installed

Excluded from voluntary change-of-mind returns

•Apparel printers

•Metal fabrication machines

•Equipment otherwise identified as non-returnable before purchase

These voluntary return conditions do not limit any mandatory rights you may have if equipment is genuinely faulty or otherwise fails an applicable consumer guarantee.

60-day performance guarantee

Performance support, not a change-of-mind return

Most eligible laser machines include a 60-day performance guarantee designed to assist where equipment is not performing as reasonably expected.

Depending on the issue, Pixel Burn may provide troubleshooting, technical support, adjustment, repair, replacement, or another appropriate resolution.

The performance guarantee operates in addition to, and does not replace, any mandatory consumer rights that apply.

Ready-made & non-personalised products

Eligible ready-made and non-personalised products may be returned for change of mind within 30 days of delivery.

To qualify for a voluntary change-of-mind return:

•The return request must be made within 30 days of delivery

•The product must be unused

•The product must remain in resalable condition

•Original packaging, accessories, and supplied components must be included where applicable

•The product must not be excluded from change-of-mind returns

For approved change-of-mind returns, return shipping costs are your responsibility unless Pixel Burn expressly agrees otherwise.

Conditions applying to voluntary change-of-mind returns do not restrict your rights where a product is faulty, incorrect, or otherwise fails an applicable consumer guarantee.

Aerosol, pressurised & spray products

Aerosol and spray products, including laser marking sprays and other dangerous or restricted goods, cannot be returned for change of mind once dispatched due to transport, safety, and dangerous goods requirements.

This exclusion does not limit any mandatory remedy available where the product is faulty, damaged, incorrect, or otherwise does not comply with applicable consumer protection law.

Refund processing

Approved refunds

•Refunds are returned to the original payment method used for the transaction unless you and Pixel Burn agree otherwise or applicable law requires another approach.

•Refunds cannot ordinarily be redirected to unrelated payment methods, bank accounts, third-party accounts, or other payment platforms.

•Pixel Burn aims to action approved refunds within 5–7 business days unless a different timeframe applies under mandatory law.

•Once a refund has been actioned by Pixel Burn, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Refund amounts

The amount refunded will depend on the reason for the refund, the products affected, any service already properly provided, applicable delivery charges, and your rights under applicable consumer protection law.

Where a statutory full refund is required, Pixel Burn will not substitute store credit unless you agree to accept store credit instead.

Duplicate reimbursements

Where an amount has already been refunded, reversed, credited, reimbursed, or otherwise recovered through another payment or dispute process, Pixel Burn is not required to process a duplicate reimbursement for the same amount unless required by applicable law.

Returns approval, payment disputes & chargebacks

Please contact Pixel Burn before returning a product so our team can review the request and provide the correct return instructions and return address.

Unauthorised change-of-mind returns may be refused where they do not comply with this policy. Nothing in this requirement prevents you from exercising a mandatory right to return goods under applicable consumer protection law.

We encourage you to contact Pixel Burn before initiating a payment dispute or chargeback so that we have an opportunity to review the issue and provide the appropriate resolution.

Where a chargeback or payment dispute is raised, Pixel Burn reserves the right to respond to and formally dispute the claim where appropriate, including by providing relevant order, payment, production, delivery, return, and communication records to the applicable financial institution or payment provider.

A chargeback, payment reversal, refund, replacement, store credit, or other resolution does not create an entitlement to duplicate reimbursement or additional remedies for the same amount or issue unless required by applicable law.

Pixel Burn may refuse any voluntary return or refund request that does not meet the conditions of this policy, except where a remedy is required under applicable consumer protection law.

International orders

International orders remain subject to any mandatory consumer protection laws that apply to the transaction and cannot be excluded by this policy.

New Zealand

Eligible non-personalised products delivered to New Zealand may be returned under Pixel Burn's voluntary 30-day return policy where the product is unused, eligible for return, and returned in appropriate condition.

Change-of-mind return shipping costs are your responsibility unless Pixel Burn agrees otherwise.

Where an item delivered to New Zealand is confirmed to be faulty, damaged, incorrect, or not as described and Pixel Burn is responsible for the return cost, Pixel Burn will provide appropriate return arrangements.

Your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 are not limited by this policy where those laws apply.

United Kingdom

For eligible non-personalised goods purchased online and delivered to the United Kingdom, you may notify Pixel Burn that you wish to cancel the eligible purchase within 14 days after receiving the goods where the applicable UK distance-selling cancellation rules apply.

Once cancellation has been notified, the eligible goods must be returned within the applicable return period. Refunds for eligible cancellations will be processed in accordance with applicable UK requirements.

Personalised UK orders

The ordinary UK change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. This does not affect your rights where the goods are faulty, incorrect, or otherwise fail applicable statutory requirements.

Where a UK change-of-mind cancellation applies and you paid for a delivery service above the standard delivery option, any delivery refund will be limited to the amount required under applicable UK law.

United States

Eligible non-personalised products delivered within the United States may be returned within 30 days of delivery under Pixel Burn's voluntary return policy where the product is unused, eligible for return, and returned in its original packaging where reasonably required for the voluntary return.

Where an eligible United States order arrives faulty, damaged, incorrect, or not as described and Pixel Burn accepts responsibility for the return, appropriate return arrangements will be provided.

For voluntary change-of-mind returns, customer-approved artwork issues, incorrect ordering, or other non-fault-related returns, return shipping costs remain your responsibility unless Pixel Burn agrees otherwise.

Approved returns must be sent to the return location stated in the return authorisation provided by Pixel Burn.

Other international destinations

Where Pixel Burn has manually approved shipping to a country that is not ordinarily available through online checkout, any return will be assessed based on the product, reason for return, applicable invoice or quotation terms, available international freight arrangements, and any mandatory consumer protection law that applies.

Consumer protection laws

Nothing within this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Australian Consumer Law

Australian purchases may be protected by guarantees under the Australian Consumer Law. Where a product or service fails to meet an applicable consumer guarantee, the remedy available depends on the circumstances and whether the failure is major or minor.

Pixel Burn's voluntary warranties, return programs, Delivery Protection, performance guarantees, and goodwill resolutions operate in addition to any mandatory rights that apply.

Further information about Australian Consumer Law is available at: www.consumerlaw.gov.au

Business details

PIXEL BURN LASER PTY LTDTrading as Pixel Burn Custom Laser CreationsABN: 90 694 209 946Level 19, 10 Eagle StreetBrisbane QLD 4000Australia

Phone: 1300 933 014 Email: enquiries@pixelburn.com.au

Contact - Pixel Burn Custom Laser Creations - Checkout