Bambu Lab H2D AMS Pro Combo 3D Printer

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Order Cut-off Time 5:00 PM - (GMT -05:00) eastern standard time (New York)

Domestic shipping cost : we offer free shipping in USA

International shipping cost : The estimated shipping charge can vary from free of charge to USD$ 750 and we charge 65 USD when order value is under 750 USD$ depending on the destination country.Order Processing: 1 to 4 days to shipDelivery: 1 to 20 daysI. Product Delivery Aloinfousa USA undertakes to deliver the product in perfect condition to the address indicated by the Client on the order form, provided that it is located within the Territory. In order to optimize delivery, we thank the Customer and/or User for indicating an address where the order can be delivered within normal business hours, that is, between 9:00 a.m. and 7:00 p.m. Monday to Friday. Aloinfousa will not be responsible for errors caused in delivery when the delivery address entered by the Client and/or User in the order form does not exist, or does not match reality or has been omitted. Aloinfousa informs the Customer that it is possible for the same order to be divided into several deliveries.II. Delivery term Aloinfousa we strive to deliver your products as soon as possible. The delivery time will generally depend on the dimensions and characteristics of the purchased product and the destination postal code.In those cases where the delivery time is longer, we will inform you promptly since there are products that, due to their characteristics, are stored in the warehouses of our suppliers and depending on availability, the product may take longer to be delivered.On the day that the preparation of the order is finished, Aloinfousa will notify the Client and/or User by email or SMS sent to the last address provided for such purposes by the Client and/or User, confirming the departure of the Product(s) from our warehouses.These terms are average terms, and therefore they are only an estimate and not a guarantee of compliance, since the delivery is made through courier companies outside Aloinfousa contracted for this purpose by the latter. Therefore, it is possible that the deadlines vary for logistical reasons or fortuitous event or force majeure. In cases of delays in deliveries, Aloinfousa will inform the Client and/or User of the situation, as soon as it becomes aware of it.Each delivery is considered made from the moment in which the transport company makes the Product available to the Client and/or User at the address indicated by the latter at the time of making the purchase, which is materialized through the control system used. by the contracted transport company.In the case of delays in the delivery of orders attributable to Aloinfousa , the Client may cancel his order in accordance with the procedure described in the "Return" Section of these CU. Those cases in which the order has been made available to the Client by the transport company within the agreed period and the order could not be delivered for reasons attributable to the Client and/or User will not be considered delivery delays. that it is aboutIMPORTANT: The delivery time starts from the next business day after confirming the payment of your order, a date that may not necessarily be the day you generated your order.III. Delivery Data, Deliveries not made and LossIn the same email in which the Client and/or User is informed that the Product left the Aloinfousa warehouses, the shipment number is provided for tracking and the customer service number of the transport company responsible for the delivery, so that, in the event of any incident in the delivery, the Client and/or User can contact said company to resolve it.If at the time of delivery the Client and/or user is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. Aloinfousa hires, as part of the courier delivery service, the making of three delivery attempts, in order to guarantee that the delivery takes place.If after 7 (seven) business days after the delivery of the order, its delivery has not been arranged, the Client and/or User must contact Aloinfousa . In the event that the Client and/or User If this is not done, 10 (ten) business days have elapsed since the order is dispatched for distribution, it will be returned to the Aloinfousa warehouses and the Client and/or User must bear the cost of shipping and returning the merchandise to the warehouse.In the event of any problem with the shipment, Aloinfousa will provide a timely follow-up of the order until it is delivered in optimal conditions.If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.IV. Diligence in deliveryThe Client and/or User, under their own and exclusive responsibility, must check the good condition of the package before the carrier who, on behalf of

Aloinfousa , delivers the requested Product(s), indicating in the proof of delivery any anomaly that could be detected in the packaging of the same. If, once the Product has been reviewed, the Client and/or User detects any incident such as a blow, breakage, signs of having been opened or any damage caused to the Product by shipment, the latter undertakes to notify Aloinfousa by email within 48 (forty-eight) hours after delivery.If you have received the wrong product or if it has been damaged during shipping, please contact the customer service center so that we can support you in an exchange or return and refund of your product. You have up to 48 (forty-eight) hours after delivery to notify us of the fact, otherwise we will not be able to help you solve the problem.IMPORTANT: If the client requests support from the operator for any transfer and/or installation of the product, Aloinfousa is not responsible. The parcel is not responsible for damage to the products during the maneuver and this does not include the installation. The parcel is not responsible for the package once it has been delivered to the indicated address.Once the payment of your purchase has been confirmed, you will be able to see the status of the order in the “My account” section.Every delivery has 2 phases, the time for shipping and the time for delivery. The first is made up of the necessary time in business days that we need to prepare your shipment, the second of an estimated time range of when the transport will deliver your product once it leaves en route from our facilities.

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Aloinfousa wants you to be delighted with your new purchase. If you're not happy with an item and want to return it, we're here to help.It is possible, as long as the product to be returned has not been part of a package, combo or bundle, since if so, the return must be for the complete package. In the same way, the clarification periods for changes and returns apply, as well as the restrictions on non-applicable products.I. Return procedureUnless otherwise stated in the particular conditions of sale, all Products purchased at Aloinfousa may be returned and refunded, provided that the Customer and/or User notifies Aloinfousa in writing of their intention to return the Product(s). s) acquired within a maximum period of 10 (ten) business days from the delivery date and provided that the User and/or Client complies with the rest of the CU established in this section.Once the period of 10 (ten) business days has expired, Aloinfousa will not accept returns or cancellations for purchases of incorrect Products or cancellations of services.If the refund is accepted, the refunded amount will be credited within 5-10 days.II. Product damaged during shippingIf you receive a product damaged during shipping, you can return it within 2 (two) business days from the date of receipt of the order.We kindly ask you to check the package and its contents upon arrival. Please do not accept the delivery in case of noticing any damage or missing pieces, since with your signature you confirm the arrival in order to the parcel and the insurance of the same may not be valid.III. wrong productYou can return the product if it does not match your order within 2 (two) business days from the date of receipt of the order.IV. Particular conditionsReturns are not accepted on Software products (boxes or electronic purchases).The Client will not have the right to cancel the purchase of Products and/or services in the following cases: (i) Products made according to the Client's specifications or clearly personified; (ii) discs, memory cards for PC, immediate copy products (CD, DVD, Blu-ray, Software, Videogames), electronics, computer programs, which have been unsealed by the Client, as well as computer programs, supplied by electronically, capable of being downloaded or reproduced immediately for permanent use; and (iii) services whose execution begins, with the agreement of the Client and/or User, prior to the end of said period of ten (10) business days.There are no returns or physical exchanges on cartridges, toners, thermal film, software and fine pens, exhibition products, demos, liquidations, deals, CDs. Any claim for these products will be directly with the manufacturer.The product must be returned in perfect condition, closed (in case the mistake is visible on the surface of the product), or in its original packaging, accompanied by its manuals and accessories if it is open.Minimum conditions to make a return: For a product to apply for a return, (whether the packaging has been opened or not), it must be in the same conditions as at the time of purchase, that is, without showing alteration or damage. and include all its parts, accessories, manuals, warranty certificates and IN ITS ORIGINAL PACKAGING. Otherwise we will not be able to apply any type of refund.IMPORTANT: Do not paste anything that alters the original packaging and packaging. Aloinfousa will only accept returns when the following requirements are met:1. The Product must be returned in the same state in which it was delivered and its original packaging and labeling must be kept, in the event that it does not have the original packaging, Aloinfousa reserves the right not to accept the return of the product.2. The shipment must be made using the same box or envelope in which the Product was originally sent, or failing that, in a similar format that guarantees the return in perfect condition.3. A copy of the return receipt must be included, where the returned Product(s) and the reason for the return are also marked.You must pack your product with the complete accessories, manuals and original packaging for the correct evaluation of your product. It is essential that you keep the original packaging, please note that if you do not keep the original packaging, or if it is in poor condition, your return will be rejected. Aloinfousa reserves the right to accept the return due to the product being incomplete, missing accessories, showing damage, dirt, misuse, incomplete packaging, missing labels or seals).Once we have the product in our warehouses, we will proceed to carry out a quality analysis with which we will ensure that the product is in good condition and that no part is missing. In 10 (ten) business days we will tell you if your return is appropriate and if positive, we will proceed with the cancellation and refund of your money; If not, we will send the product back to your home. We will evaluate that the product is in good condition (no damage), with complete accessories and original packaging.The refund will be made through the same payment method that the Customer and/or User used to make the purchase, except in the case of purchases made by prepaid card, in which case the refund to the Customer and/or User will be made by delivery of a gift voucher for the same value as the purchase. Aloinfousa reserves the right to accept the return of any product damaged accidentally by the customer and for damage caused by faults and/or current variations. Aloinfousa does not accept returns due to dissatisfaction, we recommend that you read in detail the characteristics of the product to be purchased before buying it.

There is no restocking fee but customer will be responsible to cover return shipping cost V. Promotion itemsFor any product that is returned without the promotional item(s) that were included in the original transaction, you must return the entire package, otherwise the return cannot be accepted.

Customer Support : 9:00 AM - 6:00 PM (Mon - Fri)

Address: 11924 Forest Hill Blvd Suite 10A # 277, Wellington, Florida , United States

Email: info@aloinfousa.com

Phone: +1 (561) 922-8934

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