Bamboo Sheet Set + Pillowcases

Processing and Handling

We can’t wait for you to get your order! We do our best to process most orders within just 1-2 business days, but some items may take a little longer. We strive to process all orders within 7 business days. During busier seasons, we might need a little more time, so we appreciate your patience! You will receive an email notification when your order has shipped.

Shipping Rates and Estimates

To keep our prices fair and ensure your order makes it home to you as soon as possible, we ship from many of our American and Canadian suppliers directly to your address.

Because of this, shipping cost and time can vary by item, and multiple items may ship from different parts of the country. Items dispatched directly from Sage & Sill will always ship for free from Spokane, Washington.

Some of our suppliers ship only within the contiguous United States, while others ship nationally or even internationally. Based on your shipping address, we’ll let you know at checkout what your exact delivery options are.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sage & Sill is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You can check the status of your order at any time via your orders page .

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@sageandsill.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

View our refund policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

Lost, Damaged, or Stolen Orders

We partner with Corso to provide Shipping Protection to our customers. If you purchased Shipping Protection with your order and your package was damaged, lost, or stolen, here’s how you request a reorder.

•Shipping Protection reorders are made easy here .

•You will need your order number and the email address you placed your order with.

•Your order number can be found on the order confirmation email.

•Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

•This information is sent to Corso and they may reach out to you with any questions but they usually will have a resolution within 24 hours.

You can also chat with them online or email them at support@corso.com . Have your order number ready. If you purchased Shipping Protection, please contact Corso with any questions you have regarding shipping issues.

Contact - Sage & Sill - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Samples, such as fabric swatches, are considered final sale and are nonreturnable.

To start a return, request one via your account . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Detailed instructions follow:

To submit a return request:

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

•Log in to your account:

•In the "Email" field, enter your email address, and then click "Continue".

•In your email account, open the email sent from Sage & Sill and copy the six-digit verification code included in the email.

•Go back to the online store, and then enter your six-digit verification code.

•Click "Request return" for the order that you want to submit the return for.

•If your order has more than one item, then select the items that you want to return.

•Select a return reason and add a note.

•Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Lost, Damaged, or Stolen Orders

We partner with Corso to provide Shipping Protection to our customers. If you purchased Shipping Protection with your order and your package was damaged, lost, or stolen, here’s how you request a reorder.

•Shipping Protection claims are made easy here .

•You will need your order number and the email address you placed your order with.

•Your order number can be found on the order confirmation email.

•Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.

•This information is sent to Corso, and they may reach out to you with any questions, but they usually have a resolution within 24 hours.

You can also chat with them online or email them at support@corso.com . Have your order number ready. If you purchased Shipping Protection, please contact Corso with any questions you have regarding shipping issues.

Exchanges

You can request an exchange request via your account . We'll help you send your original item back to us, and we'll process a separate order for your new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sageandsill.com .

Contact - Sage & Sill - Checkout