Bamboo Cotton Reusable Nappy Insert

Getting Your Order – Shipping, Delivery & More

At Sostter, we work with independent brands from around the world, bringing unique finds straight to your doorstep. Below, you’ll find everything you need to know about shipping times, fees, and how your order is processed.

Where Do We Ship?

We deliver to the UK, most of Europe, the USA, and select international destinations.

Countries We Currently Ship To:

•United Kingdom

•United States

•Australia

•Canada

•European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

•Other destinations: Hong Kong, Mexico, New Zealand, Taiwan

Important: Not all products ship to every country. Availability depends on the brand’s location and shipping restrictions. Please check the product page before placing your order.

Shipping Times & Processing

Since we work with independent brands, orders may be shipped separately, and delivery times vary based on the brand’s location.

•UK Orders: Typically delivered within 5-8 working days.

•International Orders: Delivery times range from 7-10 working days, depending on the brand and your location.

•Made-to-Order Items: Some products are made on demand and may take longer to dispatch. Estimated dispatch times will be noted on the product page.

We aim to dispatch orders within 48 hours, but processing times may vary. Once shipped, you’ll receive a tracking number via email.

Where is Your Order Shipped From?

As Sostter partners with brands from different parts of the world, your order will be shipped directly from the brand's location. This means:

•Brands Based in the UK: Ship from the UK and are available for international delivery.

•Brands Based in the EU: Some brands may have Brexit-related restrictions for UK deliveries. Please check the product page for availability.

•Brands Based in the USA & Other International Locations: Delivery times and shipping costs may vary.

Orders containing multiple products from different brands may arrive separately.

Customs, Duties & Taxes

For most international orders, import duties and taxes are not included in the checkout price.

•If you’re ordering within your country or customs zone, no additional charges apply.

•If you’re ordering from outside your country, you may need to pay import duties, VAT, or sales tax upon delivery.

•Customs charges vary by country. If unsure, please check with your local customs office before ordering.

•Any additional fees must be paid by the recipient upon delivery.

Important: If you refuse to pay customs duties and the order is returned to us, shipping costs will be deducted from your refund.

Frequently Asked Questions

How Much Do You Charge for Shipping?

Our shipping costs depend on:

•Your delivery location

•The brand’s location (since we work with independent brands worldwide)

•The number of brands you order from

Shipping charges are calculated per brand and added at checkout.

What Happens if I’m Not In When My Order Arrives?

•Our couriers make at least 1-2 delivery attempts.

•If they can’t reach you, your parcel may be left at the nearest Access Point for 7-10 days.

•If uncollected, the parcel may be returned to the sender.

Tip: Check your tracking link in your email confirmation to see your parcel’s status.

Can I Change My Delivery Address?

If you need to update your address, contact us at info@sostter.com as soon as possible.

We can’t guarantee address changes once an order has been processed for dispatch.

Need Help?

If you have any questions about shipping, delivery, or tracking, we’re here to help.

Email us at info@sostter.com

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Returning an Item – What You Need to Know

We hope you love your purchase, but we understand that sometimes things just aren’t quite right. If you need to return something, here’s how to do it smoothly.

Important: We don’t encourage exchanges, as we work with independent boutique partners. If you’d like a different item, please return your purchase following our returns process and place a new order.

Returns Timeframe

You have 14 days from the day you receive your order to notify us of a return. Once confirmed, you’ll have another 14 days to send it back.

What Can’t Be Returned

For hygiene and quality reasons, some items are non-returnable:

•Perishable goods such as food, drinks, plants, perfumes, and toiletries

•Personal care items with a hygiene seal once broken—earrings, underwear, swimwear

Personalised or made-to-order products

•Items that have been used, returned without original packaging or tags, or are not in a resaleable condition

•Faulty items must be returned in their original packaging

How to Return an Item

Let Us Know – Email info@sostter.com within 14 days of receiving your order. Include your order number and the item you wish to return.

Receive Return Instructions – We’ll send you the return shipping address and details.

Pack It Up – Ensure the item is unused, in its original packaging, and packed securely.

Ship It Back – You can use any courier of your choice. Be sure to send it with tracked delivery and keep proof of postage.

Refund Confirmation – Once your return arrives, we’ll check everything and process your refund.

•Shipping costs are non-refundable.

Note: If you’re returning multiple items from different orders, please allow up to 72 hours for all items to be processed...Thank you for your understanding!If your refund hasn’t appeared after 15 business days, email us at info@sostter.com .

Returning an Order – Where to Send It

We work with independent brands based in the UK, EU, USA, and beyond, your return must go back to the original shipping destination of the brand. This means:

•If your order was shipped from the UK, it must be returned to a UK address.

•If your order was shipped from the EU, it must be returned to an EU address.

•If your order was shipped from the USA, it must be returned to a US address.

We will confirm the correct return address when you submit your request.

Important Information for International Returns

To avoid unexpected customs fees or delays, please ensure your shipping documents are completed correctly.

Customs Declaration Requirements

If you’re returning goods from outside Europe or between the UK and EU, you will need to provide a customs declaration. This must state:

•The parcel is clearly marked as "Returned Goods" with zero commercial value.

•The original tracking number from when your order was shipped.

If these details are not included, or if a value is declared on the shipment, customs may apply import duties or taxes, which will either:

•Be deducted from your refund, or

Charged to your original payment method.

Double-Check Before Sending

To ensure your return is processed smoothly:

✅ Use the correct return address (we will provide this when you submit your return request).✅ Mark the package correctly as "Returned Goods" to avoid unnecessary charges.✅ Choose a tracked shipping service and keep proof of postage.

If you’re unsure about anything, email us at info@sostter.com . and we’ll be happy to help.

Final Notes

•The parcel remains your responsibility until it reaches us, so please use a tracked service.

•Returned items must be in their original condition, including packaging.

•If we receive something that doesn’t meet our return conditions, we may have to send it back to you.

Need Help?

If you have any questions, just email info@sostter.com . We’re happy to help.

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