Balcony Guard

Thank you for shopping with Pettigrew Feed & Hardware! We’re proud to serve our community both in-store and online. Below you’ll find details about our shipping process.

General Shipping Information

Processing Time: Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods: We use a variety of trusted carriers to get your order to you as quickly and safely as possible.

Delivery Time: Most orders arrive within 3–7 business days after shipping, depending on your location and the items ordered.

Shipping Costs

Standard Shipping: Rates are calculated at checkout based on weight, size, and destination.

Oversized or Heavy Items: Some products such as large bags of feed, bedding, or equipment may require additional shipping costs due to their weight or dimensions.

⚠️ Important Note on Variable Shipping Costs:Shipping costs may vary depending on your order, especially for bulky, heavy, or specialty items. If the actual shipping cost differs significantly from what you were charged at checkout, a member of our team will contact you after your order is placed to confirm any adjustments. We’ll never charge additional fees without your approval.

Local Pickup

We offer free local pickup at our Edinburg, Ohio location. Just select "Local Pickup" during checkout and we’ll notify you when your order is ready.

Damages & Issues

Please inspect your order upon arrival. If there are any issues, contact us within 48 hours so we can make it right.

Contact - Pettigrew-Online - Checkout

We want you to be completely satisfied with your purchase from Pettigrew Feed & Hardware. If something’s not right, we’re here to help.

🕒 Return Window

You may return most new, unopened items within 30 days of delivery for a full refund or exchange.

📦 Return Eligibility

To be eligible for a return:

Item must be unused and in the same condition you received it

Must be in the original packaging

Receipt or proof of purchase is required

❌ Non-Returnable Items

Some items cannot be returned, including:

Opened bags of feed, seed, or bedding

Perishable or time-sensitive goods

Clearance or final sale items

Hazardous materials or flammable liquids/gases

If you’re unsure, feel free to contact us before returning an item.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us first.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). You can drop off returns at our Edinburg, Ohio location or ship them to:

Pettigrew Feed & Hardware[Insert Return Address Here]

💵 Refunds

Once your return is received and inspected, we’ll send you an email to notify you. If approved, your refund will be processed to your original method of payment within 3–5 business days.

📩 Need Help?

Have questions? Email us at [ your@email.com ] or call [store phone number]. We’re happy to help.

Contact - Pettigrew-Online - Checkout