Bake-O-Glide® Induction Hob Protector Circles 4 pack

⚠️ Important Information for EU Customers

Orders shipped to the European Union are subject to import VAT and may incur customs duties upon arrival.

As we ship from the UK (post-Brexit), all EU deliveries are exports and will go through customs clearance. You may be contacted by your local courier or customs office to pay these charges before your parcel can be delivered.

Our shipping prices cover delivery only and do not include customs charges.

📋 Read our full International Shipping FAQ for detailed information about EU customs, duties, and delivery times.

UK Mainland Delivery Options

Shipping Service

Conditions

Price

Standard Delivery | 2-3 Business Days (Royal Mail)

Up to 999g

£4.50

Standard Delivery | 2-3 Business Days (FedEx)

1kg – 10kg

£6.95

Next Business Day Delivery (Royal Mail) | Order Cut Off 12:00pm Noon

Up to 999g

£7

Next Business Day Delivery (FedEx) | Order Cut Off 12:00pm Noon

1kg – 25kg

£8.95

Carriage Paid Standard Delivery | 2-3 Business Days

£50.00 and over

FREE

FedEx Priority Express | Before 12pm Next Business Day (AM) | Order Cut Off 12:00pm Noon

0kg – 25kg

£12.95

Saturday Delivery | Cut Off 12:00pm (Noon) Friday | UK Mainland Only

0kg – 25kg

£39.95

Scottish Highlands & Islands

Included in our standard UK mainland pricing. Please note that delivery times may take an additional 1-2 days. For orders exceeding 10kg, we reserve the right to hold the order pending additional carriage charges, though this is very rare as most orders are under 1kg.

FedEx Express Services

For premium tracked delivery with signature confirmation, we also offer:

FedEx Priority: Fast express delivery for urgent UK orders

FedEx International Priority: Express international delivery with comprehensive tracking

FedEx rates are calculated at checkout based on your location and package weight.

Delivery Timeframes

Delivery times shown are estimates based on typical carrier performance and are not guaranteed. Delays can occur due to high demand, carrier disruption, or customs processing, particularly for international orders.

Once your order leaves our warehouse, it's in the hands of Royal Mail or FedEx. We don't have any more information than what's shown on the carrier's tracking page, but if something looks wrong or your parcel is significantly delayed, get in touch and we'll do what we can to help.

Track Your Order

Once your order has been dispatched, you'll receive a tracking number via email. You can track your delivery using these links:

Royal Mail Tracking: www.royalmail.com/track-your-item

FedEx Tracking: www.fedex.com/en-gb/tracking.html

Please note that when visiting the carrier tracking webpage, you will see the same delivery status information that our Customer Service team can access.

Islands & Crown Dependencies

Northern Ireland: from £4.50 (Standard Delivery | Royal Mail Tracked 48)

Isle of Man: £6.00 (3-4 business days)

Guernsey: £8.00 (5-7 business days)

Jersey: £8.00 (5-7 business days)

European Union Delivery

We ship to all EU countries with the following standard international rates:

France & Ireland: £12.00

Spain: £14.00

Austria, Portugal, Sweden & Cyprus: £15.00

Netherlands: £18.00

Malta: £40.00

Other EU countries: Rates calculated at checkout

Delivery time: Typically 7-14 business days, plus additional time for customs processing.

FedEx International Priority is also available for faster EU delivery with full tracking and signature confirmation.

⚠️ Important: EU customers are responsible for any import VAT and customs duties charged by their country. These charges are NOT included in our shipping prices. Learn more about EU customs charges .

International Delivery (Outside EU)

We ship to many countries worldwide:

USA: £25.00 (DDP - Delivered Duty Paid via Royal Mail, 7-10 business days)

Canada: £22.00 (7-10 business days)

Australia & New Zealand: £25.00 (10-14 business days)

Note: USA shipments are sent DDP (Delivered Duty Paid) via Royal Mail to meet customs requirements, meaning duties and taxes are included in the shipping cost.

FedEx International Priority is available for faster worldwide delivery with comprehensive tracking.

International orders (except USA DDP shipments) may be subject to customs duties and import taxes as determined by the destination country.

Order Processing

Orders are typically processed and dispatched within 1–2 business days. Once shipped, you'll receive a tracking number by email. Please note that delivery timeframes are estimates only and cannot be guaranteed.

Delivery Issues or Questions?

If you experience any issues with your delivery, please contact our customer service team and we'll be happy to help track down your order.

For more information about international shipping, customs, and duties, please visit our International Shipping FAQ or get in touch with us .

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Cancelling an Order

If your order has not yet been fulfilled, you can cancel it yourself at any time before dispatch through your account at account.pasta.kitchen/orders .

•Log in and go to your order

•Select Cancel order

•Confirm the cancellation

Once an order has been fulfilled, it can no longer be cancelled through your account. At that point, you will need to wait for delivery and follow our standard returns process instead.

Cancelled orders are refunded in full to your original payment method, with no return fee deducted, since the item was never shipped.

How to Make a Return

All returns must be authorised before being sent back.

•Visit our returns portal at https://bakeoglide.kitchen/a/returns

•Enter your order number and email address, then click “Start your return”

•Follow the instructions and select the item(s) you wish to return

•Once approved, you will receive a confirmation email with shipping instructions

Important: All returned parcels must clearly include the customer’s full name and order number. Returns received without this information may be delayed or rejected.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

•Items are unused, unwashed, and in original condition

•Items are returned in undamaged, original packaging

•Items are returned in a fully resaleable condition

Non-Returnable Items

The following items cannot be returned unless faulty:

•Food and other perishable goods

•Gift cards

•Free gifts or promotional items

•Hazardous materials or flammable liquids or gases

Return Timeframes

Once your return request has been approved, you must drop off your parcel at a courier, parcel shop, or equivalent shipping point within 14 days of approval.

Returns received outside this timeframe may:

•Be refused and no refund issued, or

•Receive a partial refund to reflect loss of value, or

•Be returned to the customer at their expense

Return approval does not guarantee a refund. All refunds remain subject to:

•Timely shipment within the 14-day window

•Inspection on arrival

•Compliance with our return condition requirements

Resaleable Condition & Partial Refunds

All returns are inspected on arrival.

If an item is returned not in a resaleable condition, we reserve the right to issue a partial refund, deduct an amount reflecting the loss in value, or reject the return.

This includes (but is not limited to):

•Signs of use or handling beyond what is necessary to inspect the item

•Missing, damaged, or heavily marked packaging

•Missing instructions, components, or accessories

•Damage not caused by our error

Please ensure returned goods are unused and packed securely to prevent transit damage.

Sale Items

•Sale items are not eligible for change-of-mind returns

•This does not affect your statutory rights — faulty or damaged sale items will still be refunded or replaced in line with UK consumer law

Return Shipping & Charges

Returns should be sent to:

Returns DepartmentBake-O-GlideFalcon HouseCommerce StreetCarrs Industrial EstateHaslingdenLancashireBB4 5JTUnited Kingdom

Shipping Costs

•Original delivery charges are non-refundable unless the item was supplied incorrect or damaged

•Customers are responsible for return shipping costs for change-of-mind returns

•A £5.95 return shipping charge (our cost to ship the item back) will be deducted from your refund unless advised otherwise

•If your original order qualified for free shipping, the standard delivery cost may be deducted from your refund

For items valued over £50, we strongly recommend using a tracked or insured service. We cannot guarantee receipt of untracked returns.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

•Return shipping costs will be covered

•A full refund, including standard delivery charges, will be issued where applicable

EU and Ireland: Your Right to Cancel

If you are ordering from the European Union or Ireland, you have a statutory right to cancel your order under EU consumer law. This right applies in addition to our standard returns policy.

You may cancel within 14 days of receiving the last item in your order. If this period ends on a weekend or public holiday, it extends to the next working day. To cancel, contact us at info@pasta.kitchen or start a return through our returns portal . A clear statement of your decision to cancel is enough.

After telling us you wish to cancel, you have a further 14 days to return the goods to us.

Refunds on Cancellation

We will refund the full price of the goods, along with the standard outbound delivery cost, within 14 days of receiving the returned items or proof that you have sent them. If you chose a delivery option more expensive than our standard service, we will refund the standard cost only.

No return processing fee is charged on cancellations made under this right.

Return Shipping

You are responsible for the cost of returning the goods to us.

Reduction in Value

You are entitled to inspect and handle the goods as you would in a shop. If the goods show handling beyond this, for example a product that has been used rather than examined, we may reduce your refund to reflect the loss in value, in line with the Consumer Rights Directive.

Excluded Items

For hygiene reasons, sealed items that have been unsealed after delivery, and any product that has come into contact with food, cannot be returned under this right once used. Sale and outlet items remain excluded from change-of-mind returns.

Refunds

Once your return is received and inspected:

•You will receive an email confirming receipt

•You will be notified whether your refund has been approved or rejected

•Approved refunds are issued to the original payment method

Please allow up to 10 working days for the refund to appear in your account, as processing times vary between banks and card providers.

Please ensure your return is dropped off with a courier or parcel shop within 14 days of this approval. Returns received after this window may not be eligible for a refund.

Late or Missing Refunds

If you have not received your refund:

•Check your bank account again

•Contact your card provider

•Contact your bank (processing delays are common)

If you still need help, please contact us at support@bakeoglide.kitchen .

Questions

For any questions regarding returns or refunds, please email support@bakeoglide.kitchen .

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