Bake Liner

Last updated March 13, 2025

ORDER PROCESSING:

Please allow 1-3 days to process your order. You will receive an email once your order has been prepared to let you know that it is on the way!

STORE PICKUP - 8141 Saint-Denis, Montreal, QC, H2P 2G7

Orders can be picked up daily, during opening hours, without charge. An email will be sent when your order is ready for pickup

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within the Greater Montreal Area. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email indicating your order is on the way with one of our delivery drivers.

DOMESTIC SHIPPING RATES AND ESTIMATES:

We offer a flat rate shipping fee to all Canadian provinces (exclusing territories). However, the shipping fee will be waived if the minimum purchase threshold is attained.

INTERNATIONAL SHIPPING:

We offer international shipping to countries across North America, Europe, and Oceania.

Shipping charges for your order will be calculated and displayed at checkout.

Please note that delivery timelines can vary from 3-20 days for international shipments depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Papille Urbaine - Urban Palate is not responsible for these charges if they are applied and are your responsibility as the customer.

ARE THERE OTHER SHIPPING RESTRICTIONS?

•Not all shipping methods are available for certain items.

•Orders only ship on business days, which are Monday - Friday.

•We do not ship to P.O. Boxes.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@papilleurbaine.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@papilleurbaine.com

Contact - Papille Urbaine - Checkout

Our policy normally lasts 30 days throughout the year. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, for the holiday season, a ny non-food purchase made as of November 15th can be returned until January 15 in its packaging and original status. Proof of purchase will be required. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.Additional non-returnable items:* Gift cards* Downloadable software products* Some health and personal care itemsTo complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable)* Book with obvious signs of use* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.* Any item that is returned more than 30 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@papilleurbaine.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@papilleurbaine.com and send your item to: 8141 Saint-Denis, Montreal, QC, H2P 2G7, Canada.GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will e-mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

ShippingTo return your product, you should mail your product to: 8141 Saint-Denis, Montreal, Quebec, H2P 2G7, Canada.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Papille Urbaine - Checkout