Backyard Sandbox

Maisonette partners with brands both large and small from around the world to bring you the best in children’s fashion, toys, and home. Each brand ships directly to you, which means orders with multiple brands will arrive in separate packages, each with its own delivery timeline.

At checkout, you’ll see a Shipping Note with the estimated time for your item(s) to ship (processing time). Each vendor has their own processing time.

Estimated transit times (business days, excluding processing):

Domestic Shipping (Contiguous U.S.)

Standard Ground Shipping: Typically arrives within 4–7 business days after the carrier receives the package.

Standard Expedited: Typically arrives within 2-3 business days after the carrier receives the package.

Express Expedited: Typically arrives within 1-2 business day after the carrier receives the package.

International Shipping

International Shipping: Typical transit is 7–14 business days, depending on the destination country and customs processing.

Freight Shipments

Large/Oversized Items: Transit typically takes 5–10 business days. The carrier will contact you via the phone number provided at checkout to schedule a delivery window once the shipment reaches your local hub.

You can check your order status at any time in your account. To view tracking details, select your order to open the full details page. You’ll also receive a confirmation email with your tracking number once the item(s) in your order are ready to ship.Please be advised that all delivery timeframes listed above are approximate. While our carrier partners and we strive to meet these windows, they are not guaranteed delivery dates.

Taxes & Duties

Taxes

For US orders, Maisonette does not collect taxes in all states. Your purchase may be subject to sales and use tax. Depending on your state, you may be exempt from sales tax—some states require a tax return at the end of the year for purchases made online.

Duties

If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.

Cancellations

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed , but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at customercare@maisonette.com.

Freight Service

Items meeting a specified weight/dimension criteria will ship via freight service—the carrier will contact you to schedule a delivery.

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Maisonette Returns Guide

We’re a Marketplace

We partner with 800+ brands, and each piece of your order ships directly from each brand. This means returns are processed separately, and each item will need its own return label.

We Have a 30 Day Return Policy

We offer a 30-day return policy for eligible items from the date of delivery. A flat $9.95 fee applies to each return shipment, regardless of reason. You’ll receive an email confirmation once your return is complete. Item(s) need to be shipped or handed to the courier within the 30-day return period. Otherwise, the return will be denied.

For orders placed on or before April 29, 2026 (Orders that start with M followed by numbers), please contact Customer Service at customerservice@maisonette.com Please include the following information in your email:

•Order Number

•Item(s) to be returned and quantity

•Reason for the return

If the item(s) are eligible for return, we will provide a return label.

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For orders placed on or after April 29, 2026 (Orders that start with MAIS, please use this link to initiate a return.

Non-returnable items include:

- Items marked as Final Sale

- Items returned more than 30 days after delivery

- Gift cards

- Items sold “As Is” or in “Open Box” condition

- Items that have been worn, washed, assembled, or fully unpackaged

- Items without original tags attached

- Items with damaged or missing original packaging (excluding damage from shipping)

- Personalized, monogrammed, or customized items

- Swimwear that has been worn, used, or is missing the sanitary liner and/or tags

- Items from international brands or shipped outside of the US may not be returned or exchanged

Holiday Return Policy

Eligible items purchased between November 15 and December 15 can be returned through January 15. Purchases made after December 15 are subject to our standard 30-day return policy. A flat $9.95 return fee applies per shipment.

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