Backpack

Shipping Production Lead Time After payment is received and an accurate ring size is confirmed, your ring will be scheduled for production. Most of our rings are completed within 3-5 weeks; however, as every ring is made to order, some of our rings can take longer. Please see the product page for the most accurate turn around time on your ring. Production time will be longer if you are sending in materials for use in making your ring. If your order is time-sensitive, we recommend purchasing a Rush Order upgrade, and indicating the desired delivery date in your order. Please be aware, not all rings can be rushed. Shipping Our standard United States Shipping method is FedEx. Shipments average 3-5 business days depending on location, from Utah. Express Shipping is available as an upgrade option during checkout. All United States Rush Orders get upgraded to Express Shipping as part of the Rush Processing fee. All of our orders are shipped with insurance. For International customers the shipping method varies by destination. If you have a preferred shipping method, you may need to pay additional shipping costs. All International Rush Orders will also need to pay for additional International Shipping. We charge a flat fee for shipping & handling for the first item and NO additional charges for combined items. For International orders, your parcel may take 6-15 business days to arrive…

Refund policy Returns & Refunds Any returned rings will be subject to a   20% recycling fee   based on the current full retail price of the ring. Shipping costs and rush fees will not be refunded. If you decide to return your ring for any reason, you must do so within   14 days of delivery . Once we receive the returned ring, we will issue a refund back to the original payment method minus the 20% recycling fee. Order errors If there is an error on your order, your ring will be corrected or remade to the original specifications at no additional cost. Errors on our part do not exclude the buyer from these refund policies — they entitle you to have the ring corrected to the product originally ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy applies to the original ring only —   exchanged rings cannot be returned or exchanged again. How to start a return Contact us via the   contact page   for return instructions. We retain the right to refuse any exchange if we feel the policy is being abused. Order Modifications or Cancellations If you need to modify or cancel your order, please advise us within   24 hours   of placing the order. For any order cancellation after 24 hours, there will be a   20% recycling fee   based on the current full retail price of the ring. To modify your order, contact us via the   contact p…