Backpack with Canvas Panels

Shipping fees and delivery times

We offer free standard shipping for Ardene Rewards members and for non-members on any purchase of $60+ before applicable taxes and discounts.

Shipping fees and delivery times

Our standard warehouse processing time is between 3 to 5 business days once you place your order. The time it takes for your order to arrive will depend on where you are located and what type of shipping method you select. During busy times, there may be unexpected delays. You will receive an email shipping confirmation once your order has shipped. Orders can't be modified or canceled once placed. All estimated shipping times start from the date of the email shipping confirmation.

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We offer a 30-day return and exchange policy. Keep your receipt!

Exchange and return policy

The following eligibility requirements must be met in order for an item to qualify for a refund or exchange.

•The purchase was made within the last 30 days (this date can be found in your order confirmation email or store receipt)

•The product is in the same condition as when you received it.

•The product is unworn, unused, unwashed, and undamaged

•The product is in its original packaging with price tags attached.

All merchandise that is 70% off or more, all merchandise ending with a price point of .99, gift cards, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity accessories, cosmetics, masks and face coverings, personal care and hygiene products, items under $5, and other final sale items. These items are not eligible for return or exchange.

If you return an item by mail that does not meet the eligibility requirements, Ardene will not refund or send it back to you.

In circumstances where you consider a product to be defective, please contact customer service with details of the product and the defect.

Refund policy

Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise specified. Refunds are issued on the original method of payment.

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