Back Brace Posture Corrector Adjustable Shoulder Support Belt

Effective Date: 1st August 2026

1. Shipping Destinations

PennyHaul.Shop currently delivers orders within the United Kingdom only .

We do not currently offer international shipping.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing times may be extended during busy periods, promotional events, or public holidays.

3. Delivery Time

Estimated delivery time is 3–7 business days after dispatch.

Delivery estimates are provided for guidance only and are not guaranteed.

Delivery times may vary depending on:

•Delivery location

•Courier services

•Weather conditions

•Public holidays

•High order volumes

•Other circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed.

From time to time, we may offer Free UK Delivery on eligible products or qualifying orders. Any applicable shipping promotions will be clearly displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

PennyHaul.Shop is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before re-dispatch.

7. Delayed Deliveries

While we work with trusted delivery partners, delays may occasionally occur.

PennyHaul.Shop is not responsible for delays caused by:

•Courier service interruptions

•Severe weather

•Customs or government inspections (where applicable)

•Industrial action

•Events beyond our reasonable control

We will always do our best to assist customers in tracking delayed shipments.

8. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please:

•Check around your property

•Ask neighbours or household members

•Contact the courier directly

If the parcel still cannot be located, please contact our Customer Support team so we can investigate with the courier.

9. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfilment centres.

You will not be charged additional shipping fees where separate shipments are required.

10. Delivery Refusal

If a customer refuses delivery of an order without a valid reason, any return shipping fees or costs incurred may be deducted from any eligible refund, where permitted by applicable law.

11. Incorrect Shipping Information

If you notice an error in your shipping address after placing an order, please contact us immediately.

We cannot guarantee that address changes can be made once an order has entered processing or has been dispatched.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

PennyHaul.Shop

Operated by: YAF21 LIMITED

Store Address: 18 Plumstead Road London, SE18 7BZ United Kingdom

Registered Office: 727 Barking Road, Suite 19 London, E13 9ES United Kingdom

📧 Email: support@pennyhaul.shop

📞 Phone: +44 7483 338084

🌐 Website: https://pennyhaul.shop

Fulfilment Information : Products may be shipped from different fulfilment centres depending on stock availability. As a result, if you order multiple items, they may arrive in separate packages and on different delivery dates.

Contact - PennyHaul.Shop - Checkout

Effective Date: 1st August 2026

1. Our 14-Day Return Policy

At PennyHaul.Shop, we want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

•Be unused and in its original condition.

•Be returned with all original packaging, accessories, and documentation (where applicable).

•Be accompanied by proof of purchase or your order number.

Returns requested after the 14-day return period may not be accepted.

2. Items That Cannot Be Returned

For hygiene, health, safety, or product protection reasons, we cannot accept returns for:

•Opened or used personal care products

•Beauty and cosmetic items once opened

•Hygiene products

•Gift cards

•Digital products or downloadable content

•Personalised or customised products

•Clearance or final sale items (unless faulty)

This does not affect your statutory rights if an item is faulty or not as described.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

•Damaged

•Defective

•Incorrect

•Incomplete

Please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

•Your order number

•A description of the issue

•Clear photographs of the product

•Photographs of the packaging (if applicable)

After reviewing your claim, we may offer:

•A replacement

•A refund

•Store credit

•Another suitable solution

4. How to Start a Return

To request a return, please contact our Customer Support team before sending any items back.

📧 Email: support@pennyhaul.shop

Please include:

•Your order number

•Your full name

•The reason for the return

•Photos (if the item is damaged or incorrect)

Returns sent without prior authorisation may not be accepted.

5. Return Shipping Costs

If the return is due to:

•A change of mind

•Ordering the wrong item

•No longer wanting the product

The customer is responsible for the return shipping costs.

If the return is due to:

•A damaged item

•A defective product

•An incorrect item sent by us

PennyHaul.Shop will arrange an appropriate resolution, which may include covering the return shipping costs where applicable.

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

•The refund will be issued to your original payment method.

•Processing times may vary depending on your bank or payment provider.

•Original shipping charges are generally non-refundable unless required by applicable law or where the return is due to our error.

7. Exchanges

We currently do not offer direct exchanges.

If you require a different colour, size, model, or product, please return the eligible item (if applicable) and place a new order through our website.

8. Order Cancellations

Orders may only be cancelled before they have been processed for dispatch.

Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible.

If you wish to cancel your order, please contact us as soon as possible.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes your statutory rights under applicable consumer protection laws in the United Kingdom.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

PennyHaul.Shop

Operated by: YAF21 LIMITED

Store Address: 18 Plumstead Road London, SE18 7BZ United Kingdom

Registered Office: 727 Barking Road, Suite 19 London, E13 9ES United Kingdom

📧 Email: support@pennyhaul.shop

📞 Phone: +44 7483 338084

🌐 Website: https://pennyhaul.shop

Note: For Return Address, Please do not return products to the address printed on the parcel or the manufacturer's address. Customers must contact PennyHaul.Shop first to obtain the correct return instructions and authorised return address.

Contact - PennyHaul.Shop - Checkout