Baby Mittens Teether

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Delivery time varies from country to country. Our warehouses are located around the world. For domestic orders in the United States, it will typically take 14 to 21 business days. For International orders, please allow up to 30 days.

For bulky items, delivery can vary and may take 30 days or more. We partner with manufacturers from all over the world to bring unique and specialty items to our customer.

All products shipped from our warehouse will come with tracking numbers.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: How much does the shipping cost?

The shipping cost depends on the product type, the total weight, and the destination. Shipping costs will be calculated automatically at the checkout page when both the destination and shipping methods are selected.

Q: How can I track my package?

You can check on the status of your order at any time by emailing the customer support desk at support@ebabyzoom.com.

Q: I ordered more than 2 items but only received one. Where are my other orders?

Since we have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately.

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

Q: Where does your product come from?

EBabyZoom is all about bringing you unique and specialty items that you won't find anywhere else. So we source for items from all over the world.

To keep a diverse group of products that you will love, we go far and wide to source for the best direct manufacturers who design the coolest stuff.

STILL, HAVE QUESTIONS?

Sure, no problem! Just email us at Support@ebabyzoom.com and we'll get back to you right away.

Contact - eBabyZoom - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at freezoom83@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ebabyzoom.com and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - eBabyZoom - Checkout