B1 Long Sleeve Tee

We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery.

Shipping Rates & Delivery Estimates (U.S.)

Shipping Method

Cost

Delivery Time*

Standard Ground (orders under $100)

$9.95

5–7 business days

Standard Ground (orders $100+)

FREE

5–7 business days

Expedited (orders under $1,999.99)

$19.95

2–3 business days

Expedited ($2,000–$9,999.99)

$49.95

3–4 business days

Alaska & Hawaii

$29.95

14–21 business days

*Delivery times exclude weekends and holidays.Free shipping applies within the contiguous U.S. and excludes Alaska and Hawaii.Orders above $9,999.99 are ineligible for free shipping.

Carriers

We partner with all major carriers and route each shipment through the carrier best positioned to deliver fastest, based on ground vs. expedited service.

Shipping to Canada

•We currently ship internationally to Canada only.

Free shipping for Canadian orders over US $129 (after discounts).

US $19.95 for orders under US $129.

•International orders are not eligible for expedited delivery.

•Duties and taxes are calculated at checkout.

•For international tracking or support, please contact Passport Customer Service using the link in your shipping confirmation email.

Shipping Rates & Delivery Estimates (Canada)

Method

Cost

Timing*

Standard Ground (orders $129+ USD)

FREE

14–21 business days

Standard Ground (under $129 USD)

$19.95 USD

14–21 business days

Order Tracking & Delivery Updates

You will receive real-time updates via email and/or text message once your order ships.

You can also check your status anytime using our branded tracking page:

https://tracking.truewerk.com/

This page provides:

•Current package location

•Estimated delivery date

•Step-by-step transit updates

Additional Notes

•Shipping timelines are estimates and may be affected by carrier delays, weather, or peak season volume.

Domestic Exchanges

We offer free size and color exchanges on domestic U.S. orders within 60 days of purchase. Items must be unworn and have original tags attached. Exchanges are only available for the same product in a different size or color.

To begin your exchange, please visit our Return and Exchange Portal . Have your order number and shipping zip code ready to complete the process. The portal will allow you to select a new size, and/or color of the same product and you will be provided with a prepaid shipping label to return the original product(s). Do not combine returns or exchanges for different orders as they will not process correctly.

Exchanges are subject to stock and availability. Once we receive your item(s), we'll promptly send your replacement. If the item is no longer available, we will issue a refund to your original payment method.

Note: All returns and exchanges are subject to inspection upon arrival. If the product is missing or not in acceptable condition, you may be responsible for the cost.

Returns

To complete a return for refund, ensure the product is unworn with the tags on. We offer free returns for domestic and international orders for 60 days from the date of purchase.

To begin your return, please visit our Return and Exchange Portal . Have your order number and shipping zip code ready to complete the process. The portal will allow you to select a refund to your original payment method, or TRUEWERK store credit, and you will be provided with a prepaid shipping label to return your original product(s). Do not combine returns or exchanges for different orders as they will not process correctly.

Once we receive your returned item, we’ll inspect and approve it within 5 days. Please allow up to 7 business days for your refund to be processed by your financial institution. If the original payment method is not available for refund, we will issue store credit to be used for future purchases on TRUEWERK.com.

Note: All returns and exchanges are subject to inspection upon arrival. If the product is missing or not in acceptable condition, you may be responsible for the cost.

Gift Returns

We’re happy to help you return your gift for store credit. To begin your gift return, please visit our Return and Exchange Portal . Have your order number and shipping zip code ready to complete the process. The portal will allow you to select a gift return option for TRUEWERK store credit, and you will be provided with a prepaid shipping label to return your original product(s). Do not combine returns or exchanges for different orders as they will not process correctly.Once we receive your returned item, we'll promptly process your store credit via an electronic gift-card for future purchases on TRUEWERK.com.

Final Sale Items

We do not offer refunds or exchanges on outlet, or closeout sale items (such as warehouse sales etc). Additionally, certain items may not be eligible for return or exchange due to hygiene, or other reasons. These include undergarments (including socks). Please contact customer service proservice@truewerktools.com if you have questions or concerns.

International Orders

International orders are not eligible for exchanges. If you need a different size or product, please complete a return and place a new order.