Aviary Perch Bracket with Hooks

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at websales@petandgarden.com.au . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at websales@petandgarden.com.au .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at websales@petandgarden.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at websales@petandgarden.com.au . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at websales@petandgarden.com.au .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at websales@petandgarden.com.au.

Warranty & Returns

By using our website you agree to be bound by the Terms and Conditions of this website which include the Returns and Warranty Terms as described below. For the complete Terms and Conditions of this website please see the Terms and Conditions page.

We at Enfield Produce are committed to providing you with great service and peace of mind . Our customer friendly terms and conditions will help you order with confidence and satisfaction with every purchase.

Warranty & Terms Conditions

•For faulty items , we will replace / repair the item where feasible, or we will refund all or part of the purchased amount.

•We take NO responsibility in damages and losses that occur during shipping.

•It is buyer's responsibility to ship a faulty item back to us, at their cost.

•Please do not damage the packaging and always send back the item in its original packaging, otherwise we may charge a packaging fee.

•Postage and handling fee's are not refundable.

•Exchanges are accepted within 4 days of arrival providing buyer pays for postage costs and item must be in its original state ie unopened/unused/unmarked. This is very important or exchange may be denied.

•If it is agreed that a replacement product will by sent out via a courier to replace a broken/ damaged product, in this circumstance the customers must pay the freight costs involved in doing this.

•All Live insects / live feed is shipped at buyers risk. We take all care but accept no responsibilty for any insects that die during shipping.

# For faulty items please email or call us as soon as you can and within the 7 day limit. For emails if you dont get a response in 24 hours please call via phone and leave message if necessary.

# Never send an item back before contacting us first and we agree to a solution. We may be able to come up with a simpler solution that will save you having to send the item back.

# As with all purchased items open carefully and do not damage packaging in case its needed for a return.

# Follow any instructions we give to complete the warranty claim.

# We do not guarantee that the products you receive will be exactly the same as displayed on the photos of this website. Slight differences between the product and the websites photo that dont affect the functionality of the product are not grounds for a refund. Manufacturers often make slight changes to products without letting us know, so its difficult for us to prevent this. In the event that customer is not happy with the product we will try to accommodate a refund, but the customer must pay for any freight costs incurred or required.

Exchange Procedure

# To claim an exchange please email or call us as soon as you can and within 5 day limit. For emails if you dont get a response in 24 hours please call via phoneand leave message if necassary .

# The item to be exchanged must be as new , ie (unopened/unused/unmarked).

# As with all purchased items open carefully and do not damage packaging in case its needed for a return.

# Never send an item back before contacting us first and we agree to a solution.

# Follow any instructions we give to complete the exchange claim.

Contact - Enfield Produce - Checkout