AuraCoil 2-Pack

Standard Orders (Regular Purchases)

For standard purchase orders, shipping follows our normal delivery timelines:

Your order typically arrives within 3–10 business days after purchase.Estimated delivery times vary by destination and shipping method.Please check our shipping destinations and delivery time details for more information.

Rental Orders (Event-Based Shipping – US Only)

Rental orders are scheduled according to your event date. This ensures that your rented items arrive before your event begins.

Service area: Currently, rental orders are available only within the United States.

Early reservation recommended: To ensure product availability and timely shipping, we strongly advise placing your rental order as early as possible. This helps us guarantee the items you need are reserved and shipped on time.

Shipping schedule: We will arrange shipment based on your event start date provided at checkout. Exact shipping dates may vary depending on product availability, shipping method, and your event location.

Event date accuracy: Please ensure your event date and delivery address are correct; this information is critical for proper scheduling.

If you need items earlier for setup or testing, please contact our support team in advance so we can accommodate your request.

Important Notes for Rental Shipping

Rental shipping timelines are customized per order and may differ from standard delivery estimates.

Once your rental order is shipped, tracking information will be provided via email.

Delays caused by incorrect event information or address details may affect on-time delivery.

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This policy covers both standard purchase items and rental products available on our website. Please read the section that applies to the item you purchased or rented.

1. Standard Purchases (Sale Items)

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@venucast.com . Please note that returns will need to be sent to the specified address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@venucast.com .

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we have received and inspected your returned item, we will process your refund to your original payment method as quickly as possible. Please note that depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.

If more than 15 business days have passed since we approved your return, please contact us at support@venucast.com .

2. Rental Products

Rental items are provided for a specific rental period. This section explains cancellations, returns, and refunds for rental products.

Cancellation & Refund

If you need to cancel a rental, refunds are issued based on the time of cancellation prior to the rental start date:

Cancellation Time

Refund Amount

7+ days before rental date

100% full refund

3–6 days before rental date

50% refund

1–2 days before rental date

No refund (may reschedule once for free)

Deposit Refund

Deposits are charged per item (see the rental rate table on the product page). After all rented items are returned and inspected in good condition, the deposit will be released or refunded within 3 business days.

Early Returns

Rental items must be returned by the end of your rental period. Each shipment includes a return shipping label for the scheduled return date. If you wish to return the item early, please contact our customer service team at support@venucast.com to confirm the return process.

Items must be returned in the same condition as received: clean, undamaged, and with all original accessories and packaging. Charges may apply for missing or damaged items.

Damages and Issues

Inspect your rental item upon receipt. Contact us immediately if the item is defective, damaged, or the wrong item was sent, so we can resolve the issue. We may provide a replacement or adjust your rental charges.

General Notes

•Refunds are issued back to the original payment method whenever possible.

•Refunds for cancellations or early returns will be processed after we receive and inspect the returned item.

•Processing times may vary depending on your bank, credit card issuer, or PayPal.

•Any additional fees due to loss or damage will be deducted from the deposit or charged separately according to the Rental Policy and the damage fee schedule.

For questions about returns, cancellations, or refunds for rental items, contact us at support@venucast.com .

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