Augusta Console Table

Last updated: March 15, 2026

This Shipping Policy applies to all lighting products, fixtures, lamps, and accessories purchased from Zarellon and shipped within the United States. All shipping timelines, estimates, and calculations are based on the customer’s location within the United States, and all pricing and financial references are processed in USD. If payment is made in another currency, your financial institution may apply its own exchange rates or additional fees, which are not controlled by Zarellon.

Products Covered by This Policy

This policy covers all products available from Zarellon, including indoor lamps, outdoor lighting, decorative fixtures, LED products, and all related components. Every item on our website qualifies for shipping under this policy without exception.

Order Processing and Cut-Off Times

Orders placed before 18:00 PM (GMT-5) from Monday to Friday will begin processing the same business day. Orders placed after the daily cut-off time will begin processing on the next business day. Zarellon does not process or dispatch orders on weekends or on recognized United States public holidays, as our fulfillment centers operate strictly on business days.

Handling Time

All lighting products require a handling period of 28 to 42 days, during which your order is prepared, verified, safely packed, and transferred to the appropriate carrier. Handling takes place exclusively from Monday to Friday, and no handling occurs on weekends or federal holidays. Fragile lighting products may undergo an additional packaging quality check to ensure safe transit without extending the overall handling window.

Transit Time

Once dispatched, orders typically arrive within a 28 to 42 days transit period. Deliveries occur from Monday to Friday only and are subject to carrier schedules, weather conditions, and regional logistical variations. Most customers receive their lighting products within the estimated delivery window, though remote areas may experience slight delays.

Estimated Delivery Timeframe

When combining both handling and transit periods, customers can expect their lighting order to arrive within an estimated 56 to 84 days. This range reflects the necessary time required for both safe preparation and secure transportation of lighting products, including fragile or oversized lighting fixtures.

Shipping Cost

Zarellon proudly offers free shipping on all orders within the United States with no minimum purchase required. This includes all lighting items regardless of size, weight, or category. Customers will not incur additional charges for standard shipping services.

Currency Information

All shipping charges, financial transactions, and order values are calculated in USD. Customers who pay using another currency may experience currency conversion fees or exchange-rate adjustments issued by their bank or payment provider, and such adjustments remain entirely beyond the control of Zarellon.

Need Help?

If you have questions about an order, need help tracking your shipment, or require assistance with delivery expectations, our customer support team is ready to assist. We are committed to providing clear communication and timely support, and we aim to respond to all inquiries within 2 business days.

Email: info@zarellon.com

Address: 4126 Hathaway Hills Dr, Charlotte, NC 28214, United States

Operating Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT-5)

Contact Form: Contact Us

Contact - Zarellon - Checkout

Last updated: March 15, 2026

This Return & Refund Policy applies to all lighting products, including lamps, fixtures, bulbs, LED accessories, and decorative illumination items sold by Zarellon to customers located in the United States. All refunds and financial adjustments are processed in USD, and customers who originally paid in a different currency may observe exchange-rate adjustments or additional fees from their financial institution, which remain outside our control. By purchasing from Zarellon, you agree to the terms outlined in this policy.

Eligibility for Returns

Zarellon accepts returns for both defective and non-defective lighting products, provided the item is in new condition and returned with all original packaging, protective materials, installation hardware, instruction manuals, certification labels, and accessories. Returns must be initiated within a 55-day return window starting from the date of delivery. Due to the nature of lighting products, items showing installation marks, wiring modifications, electrical alterations, damage from improper setup, or signs of use may not qualify for return.

Eligibility for Exchanges

Exchanges are welcomed for eligible lighting items. Customers may request an exchange for a different style, color temperature, brightness level, fixture finish, or for a replacement item if a defect is discovered. Exchanges follow the same 55-day timeframe and new-condition requirements as returns. Products that have been installed or modified cannot be exchanged unless the issue is related to a manufacturer defect.

Return and Exchange Procedure

All returns and exchanges are carried out by mail only. To begin the process, customers must contact our support team at info@zarellon.com to obtain return authorization. After your request is approved, a return label will be provided for you to download and print. Lighting products should be repackaged carefully using the original foam, inserts, and protective materials to prevent breakage during transit. Unauthorized returns or packages sent without approval may experience delays or complications in processing.

Return Shipping Costs and Fees

All return shipments are provided at no cost, whether the lighting product is defective or returned for personal preference. Zarellon charges no restocking fee, even for fragile or oversized lighting items. Customers are responsible only for securely repackaging the item to avoid transit damage. Items damaged in return shipping due to improper packaging may affect eligibility.

Refund Timeline and Method

Once the returned lighting product is received and inspected, your refund will be processed within 18 days. Refunds are always issued to your original payment method. After the refund has been successfully completed, you will receive a confirmation email. Please note that your bank or payment provider may take additional time to release funds, depending on their internal timelines.

Additional Currency Information

All refunds are issued in USD. If the original transaction was paid in another currency, your financial institution may convert the amount using its own exchange rate and may apply foreign transaction fees. These fluctuations are outside the control of Zarellon.

Need Help?

If you have questions about returning or exchanging a lamp or lighting product, need guidance on packaging fragile items for return, or require general support, our customer service team is here to help. We aim to provide a smooth and professional experience and respond to inquiries within 2 business days.

Email: info@zarellon.com

Address: 4126 Hathaway Hills Dr, Charlotte, NC 28214, United States

Operating Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT-5)

Contact Form: Contact Us

Contact - Zarellon - Checkout