August Tote

SHIPPINGPlease allow 1-4 business days for order preparation plus estimated transit time.

RETURNS

Shipping Claims: If you purchased Checkout+ “Free Return Shipping & Package Protection” on your order, please submit your shipping claim through our portal below. If you did not include Checkout+ and would like to report a shipping issue, please contact us directly at support@portlandleathergoods.com . Please note: claims on non-covered orders may not be accepted.

Click the link below and complete the steps to process your return.

START MY RETURN

In order to return an item, please click the "Start My Return" button above and complete the process within 30 days of delivery (this window is extended around holidays). We do not currently offer a direct exchange option, but if you are wishing to exchange your order, you can do so by opting for store credit and using that store credit to place a new order as soon as it's been issued. Store credit will be issued as an e-gift card to your email address as soon as the return label receives a progress scan.

To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.

We pride ourselves on keeping our quality products affordable, and we do not inflate our prices to cover shipping charges back and forth. This means that all orders are charged a non-refundable original shipping fee. For orders that do not include returns shipping coverage, refunds of returned products will have a flat-rate return label fee deducted from their total. Packages weighing 1+ lbs will incur a $14.95 fee, while packages weighing under 1 lb will incur a $6.95 fee. Orders including Checkout+ “Free Return Shipping & Package Protection” will receive a free return label and full product refund, as well as the option for package pickup at their home address for a separate fee. Original shipping fees remain non-refundable for all orders. Checkout+ "Free Return Shipping & Package Protection" is non-refundable.

Returns of online orders are welcome in our retail locations.

To reach our team via email, please click here to send us a message .

All Mystery Boxes are final sale and cannot be returned or exchanged.

We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please use the portal above to contact us immediately or reach out to us here .

GIFT RECEIPTS

Gift receipts can be created for part or all of any order. Have your order number and shipping zip code ready, then Click Here to start .

REFUNDS

Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via a digital gift card sent to your email address.

Please allow up to 10 business days for your return to be processed after it arrives in our facility.

LATE OR MISSING REFUNDS (if applicable)

Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us here