August Daybed

Realm Open Air Living – Shipping Policy

Effective 9/22/2025

Due to the custom nature of our collections and the varied needs of our trade partners, all shipping arrangements are handled on a case-by-case basis.

1. Shipping Coordination

Shipping options, timelines, and costs will be confirmed individually for each order. Upon order confirmation, our team will coordinate with the client to determine the most suitable shipping method based on the delivery location, scale of the order, and service level required.

2. Delivery Services

Standard shipping includes curbside delivery unless otherwise specified. If white-glove delivery or installation is required, this must be arranged in advance and may incur additional fees.

3. Lead Times

Lead times vary by item and availability. Estimated timelines will be provided at the time of purchase. Please note that production or shipping delays—due to freight carriers, customs, or global logistics—are outside our control.

4. Inspection & Damages

All shipments must be inspected upon delivery. Any visible damage or discrepancies must be reported to info@realmopenair.com within 48 hours, along with photographic documentation, in order to initiate a resolution.

5. International Shipping

International shipping is available upon request and must be arranged in advance. Clients are responsible for all associated duties, taxes, and customs clearance.

For shipping-related inquiries or custom delivery requests, please contact: info@realmopenair.com

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At Realm Open Air Living, each piece is crafted with intention, integrity, and enduring quality. As a trade-exclusive brand, all purchases are considered final once a contract or invoice is signed and payment is submitted.

Return Merchandise Authorization (RMA)

All returns must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Realm Open Air Living. To request an RMA, please contact our client services team within 7 days of receipt of your order. Items returned without prior authorization will not be accepted.

Once your RMA is approved, detailed instructions for return shipping will be provided. Merchandise must be returned in original condition and packaging, securely protected to prevent damage in transit. Upon receipt and inspection, eligible returns will be processed in accordance with our return policy.

Please note that custom or COM (Customer’s Own Material) items are final sale and not eligible for return. Realm Open Air Living reserves the right to deny any return that does not meet these conditions.

By confirming a purchase, you acknowledge and agree to the terms above.

For further assistance, please contact: info@realmopenair. com

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