Audient ID4 MK2 2-In 2-Out Audio Interface

The shipping policy govern the sale of products on guitarfactory.com.au, drumfactory.com.au or sounddevices.com.au by Guitar Factory Australia Pty Ltd (ABN 66 060 550 343) (trading as "Guitar Factory Parramatta" or "Drum Factory" or “Sound Devices”) to you.

Please read these conditions carefully before placing an order for products sold by Guitar Factory Australia Pty Ltd, by placing an order you agree to be bound by these conditions.

1. DELIVERY TIMES

Unless otherwise stated on the website, delivery estimates and dates are just estimates. They are not guaranteed delivery times and should not be relied upon as such. Every effort will be made to source the product on behalf of our customers in a timely way. We will contact you following receipt of your order and provide you with an estimated delivery time. However, if you wish to check the expected delivery time before placing your order please call 02 9635 5552. Please note, however, that because we are reliant on suppliers and freight companies, we cannot guarantee delivery times even where we have provided an estimate.

2. FREIGHT

Most deliveries will require someone to be present at the place of delivery to confirm and sign for delivery. Risk in the goods passes to the customer upon delivery to the given address.

We may at times use a courier for delivery of your goods which is different to that selected at time of checkout. This will occur when the selected courier can’t handle the items to be shipped, delivery time frame, delivery location or for other operational reasons.

If you suspect that the costs presented are not correct / abnormally high, please contact us for a manual review, as errors in the shipping calculator will occasionally present and our staff are standing by to help out.

Shipments are sent registered and with insurance, which means someone will need to sign for your goods when they arrive. If no one is available a card will be left and you will either need to collect from the local post office (where goods ship with Australia Post) or arrange for a re-delivery for other providers.

Click & Collect

Guitar Factory Australia Pty Ltd has a Click and Collect service. Please tell us this in the "Special Instructions" field when you check out. We will confirm via email once your order is ready for collection.

Express Shipping (Australia Post Items)

If you need your gear faster we can Express Ship it to you. Please tell us if you would like express shipping by adding a note in the "Shipping Instructions" filed when you check out. Guitar Factory Australia Pty Ltd will contact you to advise the Express Shipping Charge prior to finalising your order.

3. APPLICABLE LAW

The laws of New South Wales govern this Agreement and any dispute of any sort that might arise between the parties. Any dispute relating in any way to this Agreement will only be adjudicated in the courts of New South Wales. Each party consents to exclusive jurisdiction and venue in these courts.

4. AMENDMENTS

We reserve the right to make changes to our website, these Conditions of Sale, our policies, and our listings at any time by posting the changes on our website. You will be subject to the Conditions of Sale and policies available on the site at the time that you order products from us.

5. OUR CONTACT DETAILS

Our contact details are:

For general inquiries email – accounts@guitarfactory.com.au

Address for service of notices:Guitar Factory Australia Pty Ltd255 Church StreetParramatta NSW 2150

Contact - Sound Devices Australia - Checkout

The refunds and returns policy govern the sale of products on guitarfactory.com.au, drumfactory.com.au or sounddevices.com.au by Guitar Factory Australia Pty Ltd (ABN 66 060 550 343) (trading as "Guitar Factory Parramatta" or "Drum Factory" or “Sound Devices”) to you.

Please read these conditions carefully before placing an order for products sold by Guitar Factory Australia Pty Ltd, by placing an order you agree to be bound by these conditions.

1. REFUND POLICY

You are entitled to a refund or repair or exchange or credit if the products you have bought are:

•faulty;

•significantly different to those shown or described to you; or

•not doing what they are supposed to do.

When you buy, you should choose carefully. You don't automatically get a refund for simply changing your mind, unless this was a condition of the sale or part of our advertised policy.

Checking items on arrival or collection – We are unable to provide a refund where you have not advise us within 48 hours of delivery or collection of any issues with your product(s) aesthetics and/or missing items.

Please keep your receipt as proof of purchase.

2. CANCELLATION POLICY

Unless one of the exceptions listed below applies, you can cancel your order for a product at no cost any time before we send the Shipment Confirmation relating to that product.

You may submit your cancellation by email or phone.

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

•the supply of goods or services where we have advised an estimated supply time which you have accepted;

•the supply of goods made to your specifications or clearly personalised;

•the supply of goods which may deteriorate or expire rapidly;

•a service if Guitar Factory Australia Pty Ltd has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

•the supply of digital content (digital software, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) where we have supplied a download digital code

STATUTORY RIGHTS AND REMEDIES

Our cancellation and returns policies apply in addition to other rights and remedies a person may have under law including under the Australian Consumer Law.

3. APPLICABLE LAW

The laws of New South Wales govern this Agreement and any dispute of any sort that might arise between the parties. Any dispute relating in any way to this Agreement will only be adjudicated in the courts of New South Wales.

4. AMENDMENTS

We reserve the right to make changes to our website, these Conditions of Sale, our policies, and our listings at any time by posting the changes on our website. You will be subject to the Conditions of Sale and policies available on the site at the time that you order products from us.

5. OUR CONTACT DETAILS

Our contact details are:

For general inquiries email – accounts@guitarfactory.com.au

•Address for service of notices:

Guitar Factory Australia Pty Ltd255 Church StreetParramatta NSW 2150

Contact - Sound Devices Australia - Checkout