Atrium

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the nature of many of our products, we cannot offer refunds on hand-made items unless they are proven to be defective or some sort of error is made on our part in their construction. Please be prepared to provide proof of defect.

Several types of goods are exempt from being returned. Perishable goods such as food and used formicaria or other products cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they are created with defect. We will require proof of defect or return of the original item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tarheelants@gmail.com and send your item to: 2341 Ravenhill Dr. Raleigh North Carolina US 27615.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 2341 Ravenhill Dr. Raleigh North Carolina US 27615

You will be responsible for paying for your own shipping costs for returning your item unless your item has a manufacturing defect.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item in the condition you returned it.

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