ATRIUM Shoes

All orders (full price and SALE price) received before 2:00pm (Mexico City Time) will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 2:00pm (Mexico City Time) on a Friday , or over the weekend, your item will be shipped on following Monday .

Express Delivery CDMX (same day) applies only for local delivery ( local meaning inside CDMX ), when selecting EXPRESS Delivery CDMX you are receiving your order the same day, having in mind that orders received before 2:00pm (Mexico City Time) will be shipped out the same day, any orders received after then will be shipped the following day.

Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.

Tracking information is sent once the order has been processed and shipped. We use exactly the address you provide us, we are not responsable if the package is not delivered correctly if there is missing or wrong information.

Any address changes should be charged as an extra shipping.

Please do not hesitate to contact us at miguel@thesilverdeer.com if you have not received your order within the allocated time.

Please note: Some oversize items may require an additional shipping charge.

Please note that we do NOT ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, thesilverdeer.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Silver Deer is not responsible for customs fees incurred from importing goods.

Fragrances may not be shipped internationally.

SHIPPING FEES

Local CDMX (Arrives in 2-4 business days)

Express Delivery CDMX (same day) $200 MXN Flat Rate

Under $3000 MXN - 90 MXN Flat rateOver $3000 MXN - Free shipping

República Mexicana (Ships in 2-4 business days)

Under $3000 MXN - 150 MXN Flat rate Over $3000 MXN - Free shipping

International (Ships in 3-5 business days)

We use services from DHL Express and UPS for international shipping.

USA

Under $6,000 MXN - 800 MXN Flat rate Over $6,000 MXN - Free shipping

EE.UU 1,000 MXN Flat rate

Asia 2,000 MXN Flat rate

*All orders over 10,000 MXN will ship signature required.

*Oversize items may require an additional shipping charge.

Online SALE Items

All items purchased at a discount or on sale (those displaying a reduced price) are FINAL SALE. No returns or exchanges will be given on SALE items.

In Store Pick Up

Items will be ready within 24 hours after you receive your ready for pickup email.

This items will be saved for 96 hours after receiving your delivery email. You will receive an email once the item is ready for pickup, an email reminder within 24 hours, and a cancellation email if you don't pick up the order within 96 hours.

Taxes and Duties

For international orders, we are not liable for any customs duties, taxes or fees or delays incurred by your country's customs procedures. You should contact your local customs office for an estimate on any fees you may pay.

Contact - Silver Santa Fe - Checkout

1.- All items are subject to availability.

2.- To make an exchange or return, you need a receipt or proof of purchase.

3.- No changes or refunds are made on grooming, personal care and face mask items.

4.- Only regular priced items can be refunded. Discounted items cannot be refunded, replaced, or returned.

5.- Items are only replaced if they are not defective or damaged. If the return request for damage or defect, or change it for the same item, it is necessary to send an email to info@thesilverdeer.com, with prior approval the item should be sent to:

Silver Deer S.A. de C.V. Park Plaza, Javier Barros Sierra # 540, N3 L12 13, Colonia Santa Fe, CDMX, CP 01210

6.- The customer is responsible for the shipping costs for any exchange or return of items.

7.- Once the product is received, refunds take 3-7 business days to complete.

Contact - Silver Santa Fe - Checkout