Astonish Multi Purpose Kitchen Cleaner - 750ml

Delivery Charges

Standard delivery is only available to customers in mainland UK, The Scottish Highlands and other remote locations including the following post codes (AB,FK,IV,KA,KW,PA,PH,DD,KY) maybe liable for a additional charge. Please enquire with the sales office if your delivery location is outside of the mainland UK and you would like to be quoted.

A Small Order charge is applicable to all orders under £75.00

Standard deliveries are made Monday to Friday between 8.00am and 5.30pm with special services available. (excludes bank holidays)

Orders placed before 3:30pm Monday-Friday are normally delivered next working day. However if your order is urgent, please select the "Guaranteed Next Day" delivery option at the checkout.

Please Note : When using our Guaranteed Next Working Day Delivery Service if your order contains bespoke or non stock items your order will not be dispatched until all stock becomes available.

Northern Ireland deliveries (2-4 Working Days) - POA (please contact our sales office who will advise delivery costs)

ROI deliveries - Sorry, we are no longer offering deliveries to ROI

Out of hours and same day deliveries available please contact our sales office for more information.

Non stock and special items will have varying lead times dependant on the stock situation of the goods ordered, they also may be subject to a minimum order charge and additional carriage charges.

Estimated Despatch Dates

We use estimated despatch dates to give you an indication of when your items will be despatched and we try our best to accurately estimate these dates at the time of order. If you order is urgent or time sensitive please speak to our sales office who will gladly update you on your orders progress, or offer advice and information on possible alternatives.

Split Deliveries

We will send out all orders complete to help reduce our carbon footprint and to prevent waste from excess packaging. Split deliveries are only used when urgent goods are required before the completion of a full order, this option is not currently available on our website. If your order needs to be split, please contact the sales office to place your order over the phone.

Packaging

Recycled packaging is used as standard for all of our parcels. All of our orders are picked and packed using a bar-coded shipping system and all deliveries are made using electronically tracked vehicles.

Contact - TSE Supply - Checkout

Returns authorisation - Before returning any item please contact our sales department who will send you a copy of our returns paperwork and issue a returns number.

Returning the item - If you are returning the items to us, please send your item back to the address on the Returns form ensuring you obtain a proof of delivery. Please note that we reserve the right to refuse any return which does not include the returns authorisation paperwork and a returns number. Items returned without the appropriate paperwork and proof of return will not be credited. Because of this we regret our drivers are unable to collect any items unless it has been prearranged.

Packing the item - Wrap the item securely and include the returns paperwork. Usually the packaging in which the item was sent can be used for its return. Please ensure that the item is packaged appropriately as we cannot be held responsible for any damages accrued during transit back to us and this may result in a credit not being issued.

Unwanted Items – May be returned within 14 days of receipt in the condition they were received, provided the item is a standard stock item. Credits or refunds will only be issued once we are in receipt of the goods. Non stock and special items cannot normally be returned (subject to manufacturers return policy). If returned to us at a cost to the customer we will credit or refund to the value of the goods less the administrative fee and the original delivery charge. If it is required for us to collect the goods we will credit or refund to the value of the goods less the collection charge, administrative fee and the original delivery charge.

Faulty Items – If you suspect that a product is faulty, we would ask that you speak to our customer services department who will help to resolve any issues. Items found to be faulty within 14 days of receipt will be replaced or credited once inspected. Items outside this timescale will be subject to the manufacturer’s warranty, details of which are available on request. If a product is found to have no fault or is faulty due to misuse then no replacements or credit will be issued and return of the goods to the customer will be subject to a delivery charge.

Damaged Items – We will replace any item that is delivered damaged provided the delivery note is clearly marked as received damaged and that we are informed within 24 hours of delivery. All packaging and contents must be retained for inspection unless we state otherwise. Any replacements will not be sent until the damaged items have been returned and inspected.

Administrative Fee – 15% of the invoice value or £15.00 whichever is greater.

Collection Charge - £31.00 up to 20kg weight anything over this will be quoted at the time of request for collection.

Contact - TSE Supply - Checkout