ASIC-SUP-DEVICE-25

Free Shipping

•Order must be placed on building-controls.com

•Order must total $495 or more in product purchases

•Order must ship to one of the 48 contiguous states

•Order must be less than 50lbs in total product ship weight

•Order will ship using standard ground transportation

•Free shipping may not be combined with other promotions or discounts

We are committed to getting your order to you as soon as possible.

Tracking UPS Shipments

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, click here . You can track your order and review your order details on the Building Controls & Solutions My Account page.

Tracking Freight Shipments

Heavier items will ship via one of our freight carriers. Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date. Please note that the date provided is an estimate, and you are not guaranteed delivery on this date. The freight company will call you at least 24 hours in advance of delivery to schedule a drop off time. You may also call the freight company directly to schedule. Please reference your tracking number when calling. To track a freight shipment, please use the link on your shipping confirmation.

All Delivery Options

•UPS Ground

•UPS Next Day Air

•UPS 2nd Day Air

•UPS 3-Day Select

Expedited Orders

Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3:00pm CDT will be shipped the day they are placed. Expedited orders placed after 3:00pm EDT will be shipped the following business day.

Examples (Applicable to in-stock items only):

•An order shipped 3 Day Select will arrive on the third business day after the order is shipped. For example, if you place an order on Tuesday at 10am CDT, it will be delivered when UPS normally comes on Friday.

•An order shipped 2nd Day Air will be delivered on the second business day after the order is shipped. For example, if you place an order on Thursday at 9pm CDT, it will arrive the following Tuesday.

•An order shipped Next Day Air will arrive on the next business day after the order is shipped. For example, if you place an order on Saturday, it will ship on Monday and arrive on Tuesday. If you place an order on Friday before 3:00pm it will be delivered on Monday (not Saturday).

Freight Orders

How to inspect freight packages

Orders over 150 lbs. are usually shipped via freight carrier. When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.

•Examine both the packaging and the material inside to ensure there are no physical damages. *2. The material is strapped down to a skid and the material received matches your Building Controls & Solutions packing slip.3. If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.4. All freight shipments are curbside deliveries unless otherwise noted.5. Additional fees apply if you wish to change your address once a shipment is already in transit.

Note: Damaged units MUST be reported within 24 Hours of receipt.* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

Inventory and Lead Times

Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.

•AVAILABLE TO SHIP means it is not on the shelf locally near you and will be shipped from another branch or warehouse. Usually arrives in 3 to 5 business days.

•IN-STOCK means it is at a local warehouse/branch and available to pick up or ship immediately.

Shipping Information Entry

UPS do not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Building Controls & Solutions and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to Building Controls & Solutions, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

International Orders

We do not ship to locations outside of the United States. If you choose to ship to a freight forwarding company, Building Controls & Solutions cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by UPS, Building Controls & Solutions is no longer liable for the package. Please be aware that merchandise purchased through Building Controls & Solutions is only warranted within the United States. For more information about our warranty policy,

Alaska and Hawaii

Please understand that these orders typically take 6–8 days transit time from when they leave our warehouse for UPS shipments, and 9–12 days transit time for freight shipments. If you choose to ship to a freight forwarding company, Building Controls & Solutions cannot be held liable for any exchange with a forwarding company. Once delivery is confirmed by the freight carrier, Building Controls & Solutions is no longer liable for the package.

Contact - Building Controls & Solutions - Checkout

Return items may be subject to a restocking fee based on the following restocking fee schedule:

Days from Invoice

0-14 Days

15-30 Days

Over 30 Days

Stock Items

0%

20%

Call Branch Manager

Nonstock Items

Subject to the Manufacturer's Policy

Warranty Returns

With manufacturer approval, Building Controls & Solutions provides advanced warranty credits in good faith. If the manufacturer deems the product functional or outside of warranty coverage, a re-bill, including return shipping charges, will be applied to your account.

Non-Returnable Items

Certain items may not be eligible for return once the order is placed, including, but not limited to:

•Special order items, such as custom dampers or valve assemblies

•Items that have been installed or have damaged packaging

•Items that are out of warranty

•Original and return freight charges are non-refundable

If you require assistance with a Non-Returnable Item, please get in touch with your local branch for more information.

Returning An Item

A Return Material Authorization (RMA) is required for all returns. Contact us for an RMA using one of the methods below:

•If purchased locally, contact your local branch directly

•If you purchased online and do not have a business account with BCS, email us at bcs.webalerts@building-controls.com for details regarding your return

Required Information

To process your return, ensure you have the following details ready:

•Your original purchase order (PO) number

•BCS order or invoice number

For questions on this policy or on specific return inquiries, use the Contact Us form and select "Return Items" from the list of inquiries.

Contact - Building Controls & Solutions - Checkout