Artisanal Tea Leaf Stone Coffee Table with Luxurious Mosaic Patterns

International Shipping:

For our international customers, we utilize DHL Fly at Your Door service to ensure reliable and timely delivery. The shipping time is typically 2 to 3 weeks. However, please note that in rare cases, shipments may be held up in customs, which could extend the delivery time to 3 to 4 weeks. Rest assured, we are committed to providing you with the best service and will work to minimize any delays.

Domestic (Pakistan) Shipping:

For our local and Pakistani customers, the shipping time is estimated to be 1 to 2 weeks. We understand the importance of receiving your order promptly, and we strive to ensure a quick and efficient delivery process within the country.

•Free shipping all across Pakistan.

•A 2000 or 10% (whichever is higher) token amount is compulsory for all orders. The token money will be deducted from the total amount when an order is dispatched.

•No order will dispatched without a token advance

•Token money is non-refundable in case of refusal to take delivery or not receiving the parcel when dispatched.

•Statutory holidays may add an extra day to delivery times.

•Deliveries are made on business days, Monday to Friday, excluding public holidays.

•The courier delivers parcels between 9 am to 5 pm.

•Our shipping partners include UPS, Fastex, and Call Courier.

•When sending to more than one destination, separate orders must be placed.

•If there is no secure place for package delivery, you can choose to have a package delivered to your place of business. Please use the company name in the ‘Address 1’ field.

•All parcels originate from our dispatch warehouse in Lahore, Pakistan.

•Order can take up to 2 to 3 weeks in case of mishandling by the courier. We advise you to be patient if the order gets delayed.

Shipping Origin:

Please be aware that we are based in Pakistan, and all orders are dispatched from our location in Pakistan. Rest assured, we work diligently to ensure your order is processed and shipped as quickly as possible.

Tracking Your Order:

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

Customs and Duties:

For international orders, please note that customs duties or taxes may apply depending on your country's regulations. Any additional charges incurred due to customs clearance will be the responsibility of the customer.

We appreciate your understanding and cooperation. If you have any questions or concerns about your order or the shipping process, please feel free to contact our customer support team at [ contact@mosaqu.com ].

Thank you for choosing us! We hope you enjoy your shopping experience.

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. The items can only be returned in the following cases:

1 - The item(s) is damaged when received.

2 - The item(s) are not according to the specifications mentioned on site.

3 - The item(s) is not the one you ordered.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Advance payment will not be returned for custom orders. The full amount paid for the orders will not be returned but can be used to exchange the product if the product has yet to be delivered. To start a return, you can contact us at mosaquofficial@gmail.com or +923 224057679. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please make a video while opening a parcel when received for an efficient process.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as custom products). Please get in touch if you have questions or concerns about your specific item.Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item and your amount will be adjusted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on the payment method you requested. Please remember it can take some time to process your approved refund.Mosaic by Qureshi carefully packages all International artworks to ensure safe delivery. However, we are not responsible for any damage caused during customs inspections, handling by shipping carriers, or any third-party logistics providers after the shipment has left our facility.In the event of a damage claim, the buyer is responsible for returning the artwork to the Mosaic by Qureshi workshop at their own expense. Once the returned item is received and inspected, our team will review the claim. If the claim is approved by Mosaic by Qureshi, a replacement artwork will be produced and dispatched to the buyer's shipping address.

(NOTE: Any damages done by customs officers will not be refunded or exchanged. )

“All sizes mentioned are approximate and rounded to the nearest decimal.”

Refund payment methods

You can request a refund in your Bank Account only.

For any further queries regarding Returns, you can contact us at mosaquofficial@gmail.com or may call us at +923224057679.

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