Artisan 2 Drawer Oak Console Table

DELIVERY RATES

We offer free UK delivery on orders over £100.00, T&C's apply.

For orders under £100.00 a small shipping cost of £7.95 applies.

NORTHERN IRELAND

Yes, we deliver our smaller items to Northern Ireland via our courier service, this incurs a £20.00 shipping charge. We are unable to delivery our Larger Items to Northern Ireland, in this instance you can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Northern Ireland customers many times so that's no problem at all!

SOUTHERN IRELAND

We currently do not deliver to Southern Ireland.

You can certainly place your order and arrange a courier to collect them from us, and deliver them to you. You would first need to contact us via email, informing us that is this what you wish to do. We have successfully delivered to our Southern Ireland customers previously so that's no problem at all!

SCOTLAND

Deliveries to certain areas of Scotland (including Highlands) require a £20.00 shipping charge for smaller items, and can vary up to £100.00 for larger items and £200.00 for pallet items. For larger items exceeding 800mm in width, height, or diameter these would be delivered on our own vehicles to avoid damages, with that in mind our lead time would increase as we would plan these on our next route to your area of Scotland.

LARGE ORDER DELIVERIES

Delivery on larger orders is typically coordinated and delivered in around 2-3 weeks.

We use our own tail lift vehicles to ensure your order arrives to you safely and efficiently. For these items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes and we do not offer a white glove service at this time.

Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.

LARGER ITEM DELIVERIES

Delivery on larger items, including large products, are delivered via our own tail lift vehicles or verified third party logistics companies who specialize in the delivery of large, bulky items. Some larger items may be delivered on a pallet to a curbside location – please ensure you are able to meet the driver and assist in receiving your delivery.

Larger item deliveries are to your billing address only and for your security identification is required upon receipt of delivery.

Again, customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.

Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.

There is a £30.00 carriage supplement on all Larger Item and Pallet Deliveries - We will call you after your order is placed to arrange the additional payment of £30.00 for the carriage supplement if it hasn't already been paid when placing the order.

SMALLER ITEM DELIVERIES

Delivery on smaller items are generally sent using our couriers DPD which offer a 1 hour delivery slot. We will provide you with your tracking information on your Dispatch Notification email when your order has been dispatched. Please ensure you provide both a mobile telephone number and email address so we can keep you updated with the status of your parcel.

Once received, we request you check all items and report any faults within 48 hours. Claims outside this time period will be rejected.

LIGHTING DELIVERIES

Delivery on lighting is typically received around 4-7 working days for in-stock products. We do hold large stock levels of our popular & fast moving collections, which we aim to dispatch sooner. Please note some brands do have an extended lead time of 2-3 weeks and some Made To Order or Bespoke products range from 6-8 weeks depending on the brand. This will be detailed on the product or brand page and can sometimes be improved. Please contact us for further information where we will be happy to advise you a more accurate lead time - email us at sales@decor-lighting.co.uk

For larger lighting products please see our Larger Item Deliveries information.

All orders placed before 11am on items in stock in our warehouse will aim to be delivered the next working day by our courier service. Deliveries to UK Non-Mainland and Republic of Ireland will be delivered on a 2 - 3 day courier service. If the product(s) are not in stock in our warehouse, items will be ordered from our suppliers and delivered to you within 5 to 7 working days. If your order is considered urgent we recommend contacting us to confirm stock availability, where we can also enquire into faster courier services for you.

Please note our next working day service is not guaranteed, our courier will operate at their best level to get to you next day but this cannot be guaranteed. On this basis we recommend not booking any electricians or contractors until you receive your goods and check them to ensure everything is in order.

ALTERNATIVE ADDRESSES

We are unable to leave any order with a neighbour, or in any other location within your property or grounds - All orders require a signature.

LEAD TIMES

We display an abundant collection of furniture, accessories and lighting here at www.decor-lighting.co.uk with up to 30,000 products on our website at any given time. Though we do try to ensure sufficient stock levels at all times on our most popular pieces which are available in a 48 hour dispatch window, we do place stock on back order with our brands, manufacturers and suppliers. These products will have the advised delivery date on your Order Confirmation email.

QUICK-SHIP

These products are usually dispatched from our warehouses within 48 hours (When ordered Monday to Friday). Please note some of the couriers we use do not deliver on weekends. Though every effort is made to dispatch within 48 hours we can't guarantee this.

PRE-ORDERS

The time frame provided is accurate at the time it is updated, many factors contribute to the advised lead time of pre-order products including the manufacturer, shipping into the UK, and Customs and Quality Control all before we then dispatch the item to you. In some instances there can be delays which are external factors (not within our control) including delays in shipping of containers, containers which are held in customs or on the rare occasion, products that simply didn't pass high Quality Control standards. We understand this can be a frustrating situation but please note we do our best to ensure your order arrives to you as quickly and safely as possible.

Pre-order dates can vary depending on the product as some brands or products will have a longer lead time or be made-to-order.

Please see below for further information regarding delays.

DELAYS

Any delays will be fully communicated by email and / or telephone. We try to keep you as up to date as possible during your order process and can only provide you with the latest information we are provided by our brands, suppliers and manufacturers. If you require a more specific time frame, please don’t hesitate to contact our Customer Service team who will be happy to find further information out for you if possible.

We do support our staff with a Zero Tolerance Policy so please be kind when speaking with our team by both email and telephone while they do their best to assist you with any delays you may be experiencing.

DELIVERY NOTICE

Decor Lighting will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For our courier services, you will receive a text or email on the morning of delivery from our courier with a predicted 1 hour time slot for delivery.

All of our deliveries require a signature and can not be delivered to a neighbour or a "safe place" at your premises.

This service is only available if a mobile number or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' then check your goods within 48 hours and notify us of any faults, flaws or missing parts. Failure to do so may affect any warranty and claims you make thereafter will be rejected.

Please note you have 48 hours to report any damages / missing parts to the items and 28 days from receiving the goods to report any unwanted items (unused and in the original packaging the way it was received, for lighting this must be unwired and with all parts). We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or missing goods cannot be accepted outside this period.

For deliveries using our own vehicles, our Dispatch Team will contact you to arrange a convenient date for delivery so they can plan their delivery routes, in most cases they can provide an ETA time slot also. Deliveries are Monday – Friday only.

Please ensure you are available to receive your delivery as redeliveries will incur a redelivery charge. For Larger / Bulky items customer assistance will be required to assist our delivery driver. Delivery is strictly to curbside for insurance purposes.

Please be aware that it is the customers responsibility to check all room sizes to ensure the products will fit through doorways, corridors, staircases etc. and that the weight of the products are suitable for your property.

RE-DELIVERIES

If DPD or our drivers are unable to find your property on the first instance they will attempt a second delivery where possible. If after a second delivery attempt is made and your address is still unable to be located by DPD they will return the item to us. Any additional deliveries after this point will require an additional delivery charge as incurred to us by DPD. Please understand that DPD do not work for Decor Lighting and as such we do not have immediate contact with their drivers or visibility of their delivery routes. This information can all be tracked by yourself directly using the tracking ID providing in your order dispatch email. You can access delivery information via the DPD website or App.

ONCE YOU RECEIVE YOUR ORDER

Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Decor Lighting are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault.

NEED ASSISTANCE?

Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 30 years experience in the industry. If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by emailing sales@decor-lighting.co.uk

Alternatively compete our Contact Us form and a member of our team will contact you.

Our friendly Customer Service team are available Monday - Friday 9:00am - 4:00pm (excluding Bank Holidays).

Contact - Decor Lighting - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return by email.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You must not write on the product box or seal with any tape other than clear. You must packaging the product box in an external box to protect the product box. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at dispatch@decor-lighting.co.uk . Please note that returns will need to be sent to the following address once we reply approving your return:

Décor Lighting / Cp Electrical

Returns Department

Central House

Ninth Avenue East

Team Valley

Gateshead

NE11 0EJItems sent back to us without first requesting a return will not be accepted and be automatically returned to you.

You can always contact us for any return question at dispatch@decor-lighting.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately via the Report A Fault Form located on the footer of our website if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Faults reported after 48 hours will not be accepted.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom & made to order products (such as special orders and personalized items), a). We also do not accept returns for hazardous materials, flammable liquids (reed diffusers and refills). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at dispatch@decor-lighting.co.uk.

ONCE YOU RECEIVE YOUR ORDER

Though great care is taken when packing and dispatching your order, we are not in control of our couriers deliveries. On this basis it is the responsibility of the customer to inspect all goods prior to installation within 48 hours of receipt of your order to your home or collection point. Even if you do not plan on installing your product(s) within this time we strongly recommend safely opening the product box and checking your order for any cosmetic flaws, non-electrical faults and missing parts. We are not liable after this 48 hour period or after installation. After the 48 hour period these product(s) will not be considered for return or exchange. Décor Lighting are unable to offer product exchanges after installation if item is damaged, and for lighting unless there is an electrical lighting fault.

EXCHANGES

In the unfortunate instance your order arrives to you damaged, ensure you contact us by email, or by completing our online form within 48 hours. We will arrange a replacement product exchange and redelivery on the same in order to reduce our carbon footprint and avoid our customers waiting for two separate deliveries.

Please note, we are unable to uplift your faulted product and redeliver the replacement product on two separate dates.

RERURNS POLICY (BREAKDOWN)

Please Note:

•All orders must be returned to us within 14 days from receipt and at your own cost.

•All products must not have been used and for lighting not wired or fitted or installed in any way.

•All products must be returned complete with all parts, fixings, drawers, glass, accessories etc.

•All product boxes must not be damaged, ripped or written on and must only be sealed with clear tape.

Step 1:

•When returning an item to us please complete our Return Request Form to request your return.

•Please read our non-returnable products list (below) before completing your Returns Request Form.

•We will respond to your Return Request within 48 hours. (Monday – Friday)

Step 2:

•Thoroughly read and follow the Full Returns Policy below.

•Package your items in outer packaging or an outer box to prevent the product box from being damaged.

•You must not write on or attach any returns labels onto the product box – outer packaging only.

•You must only use CLEAR tape to re-seal the product box only.

•The product box must be returned back to us in its original condition – no damages.

•Please enclose your order reference number within your approved returns.

Please Note:

We cannot accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us. Please see our Full Returns Policy below.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

If the above conditions are not met then we are unfortunately unable to accept your return.

Once we receive your return your item(s) and the above criteria is met we will issue you a refund to your original payment method, Please allow 3-5 working days for the return process and for the refund to arrive back into your account.

RETURNS POLICY (FULL)

All orders must be returned to us within 14 days from receipt and at your own cost. Products must not have been used, and for lighting not wired or fitted in any way. For returns on items we don't stock please see "Special Orders" below or contact us by email at sales@decor-lighting.co.uk confirm if an item is a stocked line or a special order, where a member of our Customer Services team would be happy to answer any questions you may have.

To clarify Special Orders are subject to a 25% re-stocking. Please see information on "Special Orders" below for further information..

When returning an item to us please contact us to request your return. We are unable to accept any returns which do not meet our Returns Policy criteria or that aren't pre-authorized - these will be declined and automatically resent back to you.

You must not write on or attach any returns labels onto the product box. The product box must returned to us inside another box to protect the original product box from arriving to us damaged. This is to ensure the original product box arrives to us safely in its original condition. Please attach the returns label to an outer box or outer packaging, and only use clear tape to reseal the product box.

We can not accept returns where the product box is damaged (including tears from opening), has been sealed using any tape other than clear or has been written on.

If our Returns Policy criteria has not been met once we receive your return, we will be unable to issue a refund your order. You will then need to pay a delivery charge to have your order re-sent back to you, or alternatively you can arrange for your own courier to collect your order from us.

We strongly recommend sending your order back to us using a tracked and insured delivery service for your own peace of mind.

Once approved please send your return including your order number to:

Returns Department

Cp Electrical

Central House

Ninth Avenue East

Team Valley

Gateshead

NE11 0EJ

United Kingdom

If the above conditions are not met then we are unfortunately unable to accept the return.

REFUND POLICY

We offer a 14 day refund policy on all stocked goods that are not reduced or ex display, after this period of time we are unable to accept returns or exchanges. If you are unsure if the product you are ordering is a stocked item or special order, please contact us before ordering, a member of our Customer Service team will be happy to answer any question you may have. Further information on Special Orders, Bespoke, and Made To Order products is listed below.

PRODUCT CONDITION

All returned items must be unaltered, unwired, and in original packaging with all ceiling fixings and parts and instructions.

The product box must not be written on, damaged or sealed with any tape other than clear tape - refunds will be declined if the product box is returned to us damaged, written on or if any tape other than clear packing tape is used. This will result in the product being retuned back to you.

SPECIAL ORDERS

Special orders, Online orders (non-stock items) will incur a 25% restocking charge and are to be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them and for administrative charges and shipping. We will always contact you by telephone and/or email after order is placed to remind you that you have placed a Special Order and to confirm you are happy to proceed with any special orders. Please check your Junk Mail and reply to this email confirming if you are happy to proceed with your order, or not. We must receive a reply in writing before we can process you order.

The 25% restocking charge is incurred if you decide to cancel an order once it has been placed or if you wish to return an item to us following the criteria on our 28 day Returns Policy.

Please contact us at sales@cpelec.co.uk to confirm if the item you are interested in is stocked or is a special order before you place your order with us. A member of staff will be more than happy to assist you and clarify any questions you may have.

REDUCED / SALE / PROMOTIONAL OR PRICE DROP PRODUCTS

Reduced items that are not ex-display / outlet can be returned within 28 days in original packaging and will receive a credit note with a 1 year expiry. This is providing our Returns Policy Terms & Conditions have been met.

NON-RETURNABLE PRODUCTS

These include:

Bespoke or Made To Order products including shades, bed runners & cushions Light Bulbs Wallpaper / Wallcoverings Reed Diffusers & Candles Light Shades can not be returned if their cellophane has been removed.

We do not offer a Credit Note / Exchange or Refund on the above item(s).

BESPOKE & MADE TO ORDER PRODUCTS

Bespoke & Made To Order items are strictly non-returnable and cannot be cancelled once your order has been placed with us. Please call or email us to confirm if the items you are ordering are bespoke items.

No returns, cancellations or exchanges are offered on all made to order & bespoke products once ordered.

EX-DISPLAY OR OUTLET PRODUCTS

These are “Sold As Seen” and are strictly non-returnable (unless electrically faulty). This includes full priced and sale Ex Display items. Many ex display or outlet products may have slight marks, or damaged packaging, each flaw will be indicated on the products description. If you require additional photos of the product, please do let us know and we'll do our best to accommodate this.

Outlet items may be brand new boxed items we have surplus stock off that are at a reduced rate, some outlet items may have flaws, these will be indicated in the product description and can not be returned once ordered.

LIGHT BULBS & ELECTRICAL ACCESSORIES

All Bulbs & Electrical accessories including LED drivers and all other electrical accessories are non-returnable.SHADES

Shades are all applicable for a 25% restocking fee and must be returned complete with the original cellophane.

FAULTS & SHORTAGES

All faults and shortages must be reported to us within 48 hours of collection or from receiving delivery of your order to your delivery address or collection point. These faults include missing parts, damaged glass and general flaws. After 48 hours we cannot accept responsibility for any faults. Replacement parts (where available) would be chargeable after the 48 hours. If you are having renovations done to your home or do not plan of installing the product(s) within the 48 hours we recommend you thoroughly check your product(s) as soon as they are received and store them in a safe location to avoid damage on site. For lighting all electrical faults are covered by the fittings 1 year guarantee and do not have to be reported within 48 hour time period.

Please thoroughly check you are satisfied with all products before installing them. We are not liable for cosmetic damage once they have been installed - it is the responsibility of the customer to inspect all goods prior to any installation work within 48 hours. We cannot accept returns for any cosmetic imperfections reported after the item has been installed, and these will not be considered for return or exchange. Some brands offer a Home Care service where they are able to repair certain concerns at your home, this is to the brands discretion.

On occasions where we are unable to rectify the issue using the Home Care service, we may offer an exchange dependent on the situation, please see "Exchanges" above for further information.

As a small family business we take great care in ensure products arrive to you safely and in good condition, we will endeavor to do everything possible to ensure that we resolve faults and imperfections where possible with that in mind we appreciate your consideration towards our team and our Zero Tolerance policy.

Your statutory rights as a customer are not affected.

ZERO TOLERANCE POLICY

Decor Lighting operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, raised voices, sexist discrimination, racist discrimination, homophobic discrimination, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. If any abusive behaviour is given inside any of our premises you will be asked to leave.

We would like to continue to offer a professional, friendly and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help.

ELECTRICIAN & CONTRACTOR FEE'S

Decor Lighting are not liable for any electrician or contractor fee's regarding the installation, replacement or repair of any of our products.

NEED ASSISTANCE?

Need help or advice on any of our products? Please speak to a member of our friendly Customer Service team who have over 30 years experience in the industry. If you have any questions before you place an order or if you are unsure of any of our Terms & Conditions please contact our Customer Services team directly by emailing sales@decor-lighting.co.uk

Alternatively compete our Contact Us form and a member of our team will contact you.

Our friendly Customer Service team are available Monday - Friday 9:00am - 4:00pm (excluding Bank Holidays).

Contact - Decor Lighting - Checkout