APEX Flat Bench

All delivery costs on the website apply to UK mainland delivery only. If an order is placed for delivery outside of UK mainland a member of our sales team will be in touch.

We deliver across Mainland UK, with the aim of having all orders dispatched within 5-7 working days of order placed. All orders are sent out on a 48 hour service with our couriers. Weekend or time specific deliveries will be at an extra charge.

Any items under 30kg will be delivered with Parcelforce and items over 30kg delivered with UPS. If you request for the items to be left in a safe place via the courier direct, we are not liable for the items going missing, this is done at your own risk.

With larger items or larger order these will be dispatched on a pallet. Unfortunately, with pallet deliveries if a delivery is missed, a re-delivery has to be booked; you will be subject to additional charges. We will notify you when the delivery will be made; if you know you are unable to accept delivery, please notify the office so we can arrange delivery to suit you. Your items will be delivered on a 48 hour service. All pallets are curb side deliveries, the drivers are not insured to handle the order any further. Additional charges will be applied for weekend and time specific deliveries.

Unfortunately, we cannot amend orders once they have been placed, if an amendment is required, please contact our office on 02920 362664 or email info@aperformance.co.uk for assistance.

Tracking

Once your order has been dispatched you will receive tracking numbers from the relevant courier provider, providing you have given use a contact mobile number.

Multi box orders will be dispatched with our courier provider; if part of your order arrives before the rest, please allow 48 hours before contacting us.

Missing items

For any missing parcels that have not been delivered after 48 hours, please contact us and we will request for a warehouse search at the depot. This process can take between 5 – 7 working days. If the courier providers are unable to locate the item(s), we will dispatch a replacement to you and raise a claim with the courier.

A replacement will only be sent once the investigation has been completed by the courier provider.

We do offer a click & collect service, please notify us via email within 24 hours of placing your order that you wish to collect. We are open Monday – Friday 8.30am – 4.30pm. All orders have to be collected within these times and from our warehouse located at CF3 2ET.

Further terms and conditions can be found on our website here.

Returns

If you have made a purchase and would like to return it, you can do so by emailing us on info@aperformance.co.uk, within 14 days of delivery. Please note; goods that are personalised, bespoke or build specific to your needs are non-refundable unless faulty.

To be provided with a full refund, your item(s) must be unused and returned in the same condition within the original packaging, parts and accessories. Items will be inspected prior to a refund being provided.

You are obligated to arrange and pay to for the return of any items. We recommend using a trackable delivery service, as we cannot offer a refund until the item has been delivered to our warehouse.

Please ensure the items packaged sufficiently to ensure no damage is caused during transit.

All returns need to sent to the address below –

Absolute PerformanceUnit 19 Waterside Business ParkLamby WayCardiffCF3 2ET

Faulty Returns

If your order is faulty, damaged or not as described we can offer a refund, repair or replacement. Please contact us within 14 days of delivery. We will arrange and pay returning of the good, along with costs associated with re delivery. Please email us at info@aperformance.co.uk along with a picture of the damaged goods.

Contact - Absolute Performance Outlet - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shopify@designworkshop.uk . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shopify@designworkshop.uk .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shopify@designworkshop.uk.

Contact - Absolute Performance Outlet - Checkout