Antibes Counter Stool

We personally inspect every item to ensure it meets our quality standards before shipping. All made-to-order and custom items ship via our delivery partners, with white glove service available for large items such as marble, stone, and furniture. Tracking details will be sent via email once your order ships. Cultheir is not responsible for missing or stolen packages once tracking confirms delivery to the specified address.

Inspection & Delivery Guidelines

For freight deliveries (furniture, marble, bathtubs, large items): Please inspect the packaging and open your item immediately upon arrival, before signing the bill of lading. If the packaging or item shows any damage, mark the bill of lading as "damaged" and take clear photos before the driver leaves. If you sign without noting damage, Cultheir will not be able to file a freight claim on your behalf.

For parcel deliveries (smaller items, decor, accessories): Open and inspect your package immediately upon arrival. Keep all original packaging until you have confirmed the item is in good condition. Items shipped to a receiving warehouse must be inspected upon receipt — the receiver acts on the purchaser's behalf.

All damage claims must be submitted within 48 hours of delivery — see our Purchase & Claims Policy page for the full process. Questions: designteam@cultheir.com | 615-538-5654

Contact - Cultheir - Checkout

Purchasing

All orders are final sale. Payment is due in full at the time of purchase. If you wish to cancel, there is a 24-hour grace period from the time your order is placed. To cancel within this window, email designteam@cultheir.com. Once the grace period has passed, or once the item has entered production or shipped, the order is final and no cancellations or changes can be made.

Damage, Defective, or Incorrect Item Claims

All claims must be submitted within 48 hours of delivery. Claims reported after 48 hours will be denied.

To report a damaged, defective, or incorrect item, contact designteam@cultheir.com or call 615-538-5654. Please provide: clear photos of the item; photos of the packaging from all sides; all shipping labels; proof of delivery if available. We cannot process claims without photographic documentation. Processing time is 2-3 business days once all documentation is received.

Resolution Process

Cultheir will take responsibility for defective or damaged products if the damage is determined to be a product or manufacturing issue. In such cases, we will work to repair, discount, or replace your item. Replacement is contingent on the item being unrepairable to its original standard; if a repair successfully restores the item, it is not eligible for replacement. Cultheir reserves the right to determine the appropriate resolution in accordance with standard practices within the furniture industry. All claim decisions are final. Shipping fees are non-refundable.

Conditions That May Void a Claim

•Claims submitted more than 48 hours after delivery

•Items that have been used, installed, or altered

•Freight deliveries signed for without noting damage on the bill of lading

•Claims without original packaging or photographic documentation

•Damage caused by the purchaser during use, assembly, or installation

Natural Variations

Items made from natural materials (marble, onyx, travertine, teak, mesquite, mango, sabino, reclaimed wood, limestone, alabaster, glazed ceramic) have natural variations in color, veining, grain, and texture. No two pieces are identical. These variations are inherent to the material and are not defects, damages, or incorrect items. Screens display colors differently; we are not responsible for color variation between website and product.

Questions: designteam@cultheir.com | 615-538-5654 | 214 E. Main Street, Franklin, TN 37064

Contact - Cultheir - Checkout