Anker SOLIX Power Dock

Last updated: May 17, 2026

Order Processing

Orders are processed on business days only, Monday through Friday, excluding holidays.

Orders placed before 3:00 PM Eastern Time and successfully verified may ship the same business day, depending on product availability, payment confirmation, warehouse capacity, order verification, and carrier availability. Orders placed after 3:00 PM Eastern Time may ship the next business day.

Processing times may vary for high-value items, special-order products, backordered items, manufacturer-submitted orders, oversized products, freight shipments, hazardous material shipments, battery shipments, or orders requiring additional verification.

Drone Robotics Tech reserves the right to hold, delay, or cancel an order if additional payment verification, address verification, fraud review, product availability confirmation, shipping confirmation, or compliance review is required.

Payment Confirmation Before Shipment

Orders will not be released for shipment until payment has been successfully processed and confirmed.

For credit card, debit card, PayPal, Shop Pay, or other online payment methods, shipment may be delayed if the transaction is flagged for risk review, billing verification, address mismatch, payment failure, or suspected fraud.

For invoice, wire transfer, ACH, Zelle, or other offline payment methods, products will not be released for shipment until full payment has been confirmed by our finance department unless otherwise agreed in writing.

Shipping Area

Drone Robotics Tech currently offers online checkout shipping primarily to the contiguous United States and Washington, DC.

For purposes of this Shipping Policy, the contiguous United States means the 48 states within the continental United States, excluding Alaska, Hawaii, U.S. territories, Armed Forces addresses, and other restricted regions.

We do not currently offer online checkout shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, U.S. Minor Outlying Islands, Armed Forces addresses, Micronesia, Marshall Islands, Palau, or other regions that may require export documentation, customs clearance, special carrier handling, or additional compliance review.

If an order is placed for a restricted destination, Drone Robotics Tech reserves the right to cancel the order and issue a refund according to our policies and applicable payment processor rules.

Shipping Methods

Available shipping methods may include UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, freight shipping, or other carrier services depending on the products ordered, shipping destination, package size, package weight, carrier availability, and applicable shipping restrictions.

Shipping rates may be calculated at checkout based on the shipping address, product type, package size, package weight, selected carrier service, and applicable handling fees.

Not all shipping methods are available for all products or destinations. Some products may be limited to ground shipping, freight shipping, or special handling due to size, weight, battery regulations, hazardous material regulations, carrier policies, manufacturer restrictions, or destination limitations.

UPS Calculated Rates

For eligible standard orders, UPS shipping rates may be calculated at checkout using carrier-calculated rates. These rates may include selected UPS services such as UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air.

Carrier-calculated shipping rates are based on information available at checkout, including the destination address, product weight, package dimensions, selected service, and carrier rate tables. Actual carrier charges may vary if product weight, package dimensions, address type, carrier surcharges, or shipping conditions differ from the checkout estimate.

A handling fee may be included in calculated shipping rates to help cover packaging materials, handling labor, insurance, signature requirements, and carrier-rate differences.

Free UPS Ground Shipping

Free UPS Ground Shipping over $599 applies only to eligible orders shipped within the contiguous United States and Washington, DC.

Free shipping does not apply to oversized products, freight shipments, hazardous material shipments, battery shipments, generators, large chargers, large drone accessories, special-order items, restricted products, clearance sale items, final sale items, or other excluded items unless otherwise stated in writing.

If an order contains both eligible standard products and excluded products, shipping charges may still apply to the excluded products.

If an order originally qualified for free shipping but is later returned, refused, canceled after shipment, or returned due to an incorrect address, the actual shipping cost incurred by Drone Robotics Tech may be deducted from the refund.

Oversized Products and Large Package Shipping

Some large but relatively lightweight products may be charged based on dimensional weight, package size, special handling requirements, or carrier surcharge rules rather than actual product weight.

Oversized products may include, but are not limited to, water tanks, spreading tanks, landing gear, large frame parts, large covers, large brackets, large drone accessories, and oversized repair parts.

Oversized products may be excluded from free shipping promotions and may require separate oversized shipping rates, freight shipping, or additional shipping confirmation before shipment.

Expedited shipping may not be available for oversized products at checkout. Customers who require expedited shipping for oversized products should contact Drone Robotics Tech before placing an order.

Freight, Heavy, and Special Handling Shipments

Some products may require freight shipping, pallet shipping, special handling, or commercial delivery due to size, weight, battery regulations, hazardous material classification, or carrier restrictions.

Freight or special handling may apply to generators, large chargers, large batteries, large drone systems, heavy accessories, oversized repair parts, and other products that cannot be shipped through standard parcel services.

Freight shipments may require a commercial address, loading dock, forklift, liftgate service, delivery appointment, or additional carrier services. Additional fees may apply for residential delivery, liftgate service, inside delivery, limited-access locations, re-delivery, storage, detention, address correction, or missed appointments.

The customer is responsible for providing complete and accurate freight delivery information and for being available to receive the shipment at the scheduled delivery time.

Battery and Hazardous Material Shipments

Some batteries, power systems, chargers, and related products may be subject to lithium battery regulations, hazardous material regulations, air shipping restrictions, ground-only shipping requirements, documentation requirements, or carrier limitations.

Shipping options for these products may be limited. Expedited shipping may not be available for certain battery or hazardous material shipments.

Battery shipments, hazardous material shipments, and other restricted products may be excluded from free shipping promotions and may require separate shipping rates or additional shipping confirmation.

Drone Robotics Tech reserves the right to adjust the shipping method, carrier, service level, or delivery timeframe as required by applicable regulations or carrier policies.

Delivery Times

Shipping times do not include the day the order ships. Delivery timeframes are estimates only and are not guaranteed.

UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, and other expedited shipping options refer to business days only, Monday through Friday. Weekends and holidays are not included unless the carrier specifically offers and confirms weekend delivery.

Drone Robotics Tech is not responsible for delays caused by carriers, weather, natural disasters, acts of God, strikes, lockouts, customs delays, incorrect addresses, manufacturer delays, supplier delays, product shortages, system errors, security inspections, carrier disruptions, or other events beyond our reasonable control.

Shipping Carriers

We may use UPS, FedEx, USPS, DHL, freight carriers, local delivery providers, or other logistics providers depending on the product, destination, shipping method, and order requirements.

Drone Robotics Tech reserves the right to select or change the shipping carrier, service level, packaging method, or fulfillment location at its discretion, unless a specific shipping method has been agreed to in writing.

Tracking Information

Once your order ships, tracking information may be sent to the email address or phone number provided at checkout.

Tracking updates are provided by the shipping carrier. Drone Robotics Tech is not responsible for carrier tracking delays, incorrect tracking scans, missed scans, or temporary tracking system errors.

Signature Requirement

High-value orders, drone products, batteries, chargers, electronics, repair parts, and other selected shipments may require an adult signature or direct signature upon delivery.

If a signature is required, the customer is responsible for ensuring that someone is available to receive the package. Missed delivery attempts, carrier holding fees, storage fees, return fees, or redelivery charges may be the responsibility of the customer.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including business name, recipient name, street address, suite or unit number, city, state, ZIP code, phone number, and any required delivery instructions.

Drone Robotics Tech is not responsible for delivery delays, failed deliveries, lost packages, carrier return fees, or additional shipping charges caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the original shipping cost, return shipping cost, reshipping cost, and any applicable carrier fees.

Requests to reship a returned package will be subject to actual reshipping charges.

Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at sales@droneroboticstec.com .

We will make reasonable efforts to update the shipping address before the order ships, but address changes are not guaranteed once an order has been processed, packed, submitted for fulfillment, or shipped.

For security reasons, some orders may require cancellation and replacement if the shipping address must be changed after payment has been processed.

Refused Deliveries

If a package is refused for delivery for any reason other than visible shipping damage, the customer will be responsible for the actual shipping charges incurred by Drone Robotics Tech.

Once the package is returned to our warehouse and inspected, we may issue a refund to the original form of payment for the purchase price, less the actual original shipping cost, return shipping cost, applicable restocking fee, and any non-refundable payment processing fees.

This policy applies even if the order originally qualified for free shipping.

If a package appears visibly damaged at delivery, please refuse delivery and contact us immediately.

Damaged Packages or Products

If you receive a damaged package, damaged product, or incorrect item, please contact our Customer Support team no later than 5 business days after receiving your shipment.

Please email sales@droneroboticstec.com or call us at 888-356-6818 .

To help us process your claim, please provide your order number, photos or videos of the product, photos of the packaging, photos of the shipping label, and a clear description of the issue.

Please keep the product, packaging, shipping box, shipping label, packing materials, and all included accessories until your claim has been reviewed. These materials may be required for carrier claims, insurance claims, warranty claims, or manufacturer review.

If there is extensive visible damage to the shipping box at the time of delivery, please refuse delivery and contact us immediately.

Lost or Missing Packages

If tracking shows that your package was delivered but you did not receive it, please contact the carrier first and check with household members, business staff, front desk staff, neighbors, mailrooms, receiving departments, or other delivery locations at the address.

Please also contact us at sales@droneroboticstec.com so we can assist with a carrier investigation where applicable.

Drone Robotics Tech is not responsible for packages that are confirmed as delivered by the carrier to the shipping address provided by the customer. Replacement or refund eligibility for lost or missing packages will depend on carrier investigation results, delivery confirmation, signature records, insurance coverage, and applicable claim procedures.

Backorders and Manufacturer Delays

If an item is out of stock, backordered, delayed by the manufacturer, delayed by the supplier, or subject to allocation, we will make reasonable efforts to notify you using the contact information provided with your order.

Estimated arrival dates and shipping dates are not guaranteed and may change due to manufacturer production schedules, supplier availability, customs processing, carrier delays, product allocation, or other factors outside our control.

If you do not wish to wait for a delayed or backordered item, please contact us to discuss available options. Cancellation eligibility may depend on whether the order has already been submitted, processed, or classified as special order or final sale.

International Shipping and Restricted Regions

At this time, Drone Robotics Tech primarily ships through online checkout to the contiguous United States and Washington, DC.

We do not currently offer online checkout shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Northern Mariana Islands, U.S. Minor Outlying Islands, Armed Forces addresses, Micronesia, Marshall Islands, Palau, or other regions that may require export documentation, customs clearance, special carrier handling, or additional compliance review.

International shipping and shipments to restricted regions may be available only by prior written approval from Drone Robotics Tech. Customers must contact us before placing an order for any shipment outside the contiguous United States and Washington, DC.

If an order is placed for a restricted destination, Drone Robotics Tech reserves the right to cancel the order and issue a refund according to our policies and applicable payment processor rules.

All duties, taxes, customs fees, brokerage fees, import charges, export documentation requirements, and local compliance requirements are the responsibility of the customer unless otherwise agreed in writing.

Customs, Duties, and Import Compliance

Customers are responsible for ensuring that products purchased from Drone Robotics Tech can be legally imported, owned, operated, and used in the destination country or region.

Drone Robotics Tech is not responsible for products held, delayed, rejected, seized, returned, or destroyed by customs or local authorities due to import restrictions, regulatory requirements, licensing requirements, documentation issues, or customer failure to comply with applicable laws.

If a shipment outside the contiguous United States and Washington, DC is approved in writing and later returned to us because the customer failed to complete customs clearance, refused delivery, failed to pay import charges, provided incorrect information, or violated import requirements, the customer may be responsible for original shipping costs, return shipping costs, customs charges, carrier fees, restocking fees, and any non-refundable payment processing fees.

Delivery Risk and Inspection

Please inspect your package immediately upon delivery. If there is visible damage, shortage, or suspected tampering, ask the carrier to note the issue on the delivery record if possible, take photos or videos, and contact us immediately.

For freight shipments or high-value shipments, please inspect the shipment before signing the delivery receipt. If damage or shortage is visible, note the damage or shortage on the carrier delivery receipt before accepting the shipment.

Failure to report damage, shortage, or incorrect items within 5 business days of delivery may affect claim eligibility.

Local Pickup

Local pickup may be available for selected orders by prior arrangement only.

Customers must wait for pickup confirmation before arriving. Some orders may require payment confirmation, identification verification, order verification, or appointment scheduling before pickup.

Drone Robotics Tech reserves the right to refuse pickup release if payment has not been confirmed, identification cannot be verified, or the order is flagged for review.

Contact Information

If you have questions about shipping, delivery, tracking, damaged packages, restricted regions, oversized shipping, or order status, please contact us at:

Drone Robotics Tech

Email: sales@droneroboticstec.com

Phone: 888-356-6818

Address: 18343 Gale Avenue, City of Industry, CA 91748, United States

Website: https://droneroboticstec.com

Contact - Drone Robotics Tech - Checkout

Refund, Returns & Shipping Policy

Returns & Replacements

We offer a 30-day return policy for eligible items. Return requests must be submitted within 30 days of delivery.

Unopened products in original, resellable condition may be accepted for return after inspection. Opened products may be accepted for return only if they are unused, unactivated, in new working condition, and returned with all original packaging, manuals, accessories, components, and documentation.

Approved returns may be subject to a restocking fee. A 20% restocking fee may apply to opened products, products requiring inspection, products requiring repackaging, or products that cannot be resold as brand new.

Activated DJI products, flown drones, used batteries, opened batteries, opened electronic components, installed parts, special-order items, clearance sale items, final sale items, and products with missing accessories, damaged packaging, scratches, marks, blemishes, activation records, or signs of use are not eligible for return unless the product is confirmed defective and approved under the applicable warranty process.

All returns must be approved by Drone Robotics Tech before the item is shipped back. Returns sent back without prior approval may not be accepted.

To request a return, please email us at sales@droneroboticstec.com . Our returns department will review your request and provide further instructions.

Return Condition Requirements

Returned merchandise must be in its original condition and must include all original packaging, manuals, accessories, components, documentation, and the packing slip included with your order.

Original condition means that the product has no scratches, marks, blemishes, signs of use, missing parts, missing accessories, removed or damaged security tags, activation records, installation marks, flight records, or other conditions that would prevent the product from being resold as new.

Products that have been sized, altered, modified, installed, activated, flown, used, damaged, or returned with missing packaging, missing accessories, or incomplete documentation may not be eligible for return or may be subject to additional deductions.

Restocking Fee

Approved returns may be subject to a restocking fee. A 20% restocking fee may apply to opened products, products requiring inspection, products requiring repackaging, or products that cannot be resold as brand new.

Unopened products in original, resellable condition may be eligible for a reduced or waived restocking fee at our discretion after inspection.

The restocking fee may be higher or the return may be rejected if the product is missing accessories, packaging, manuals, documentation, security tags, serial number labels, or has any signs of use, activation, installation, damage, wear, scratches, marks, or other conditions that affect resale value.

Non-Returnable Items

The following items are considered final sale or non-returnable and are not eligible for return or refund unless confirmed defective and approved under the applicable warranty process:

•Clearance Sale items

•Products marked as Final Sale

•Activated DJI products

•Flown drones

•Used batteries

•Opened batteries

•Opened electronic components

•Installed parts

•Repair parts

•Special-order items

•Backordered items submitted to the manufacturer or supplier

•DJI Care, service plans, extended warranty plans, and digital service products

•Products with missing accessories, manuals, documentation, packaging, or security tags

•Products that have been damaged, modified, altered, installed, activated, flown, or used

•Products returned without prior approval

Products included in our Clearance Sale collection are final sale and cannot be returned for buyer’s remorse, change of mind, incorrect purchase, or other non-defective order issues.

Final sale restrictions do not limit any rights customers may have under applicable law or manufacturer warranty coverage for confirmed defective products.

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Support team no later than 5 business days after receiving your shipment.

Please email sales@droneroboticstec.com or call us at 888-356-6818 .

To help us process your claim, please provide your order number, photos or videos of the product, photos of the packaging, photos of the shipping label, and a clear description of the issue.

If there is extensive visible damage to the shipping box at the time of delivery, please refuse delivery and contact our Customer Support team immediately.

If the product is confirmed defective, damaged in transit, or incorrect due to our error, we will provide further instructions for correction, replacement, repair, or refund according to the applicable warranty, carrier claim, or return process.

Do not discard the product, packaging, shipping box, shipping label, or packing materials until your claim has been reviewed. These materials may be required for carrier claims, warranty claims, or manufacturer review.

Return Shipping Costs

The buyer is responsible for return shipping costs unless the return is due to our error or a confirmed defective product.

Original shipping costs, expedited shipping fees, and other non-refundable service fees are not refundable if the item is in working condition or the return is due to buyer’s remorse.

We do not refund shipping costs for non-defective items.

If a return label is provided by Drone Robotics Tech for a non-defective return, the return shipping cost may be deducted from the refund.

Customers are responsible for properly packaging returned items. Drone Robotics Tech is not responsible for damage or loss during return shipping caused by improper packaging or carrier handling.

Payment Processing Fees

For non-defective returns or customer-requested cancellations after payment has been processed, non-refundable payment processing fees may be deducted from the refund where permitted by applicable law and payment processor rules.

Payment processing fees, including credit card processing fees, may be non-refundable for buyer’s remorse returns, customer-requested cancellations, refused deliveries, incorrect shipping addresses, or other non-defective order issues where permitted by applicable law and payment processor rules.

Refunds

Once your approved return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original form of payment. Please allow 5–10 business days after inspection for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

Refunds may be reduced by applicable restocking fees, return shipping costs, original shipping costs, expedited shipping fees, missing items, missing accessories, damaged packaging, product damage, signs of use, activation records, installation marks, repair costs, or non-refundable payment processing fees.

Refunds will not be issued until the returned product has been received, inspected, and approved by Drone Robotics Tech.

Canceled Orders

If you request to cancel an order before it has shipped, we will make every effort to cancel the order.

However, if the order has already been processed, packed, shipped, submitted to the manufacturer, submitted to the supplier, or prepared for fulfillment, cancellation may not be guaranteed.

For customer-requested cancellations after payment has been processed, non-refundable payment processing fees may be deducted from the refund where permitted by applicable law and payment processor rules.

Special-order items, manufacturer-submitted orders, supplier-submitted orders, backordered items, custom orders, and final sale items may not be cancelable once the order has been processed or submitted.

Refusal of Delivery

If a package is refused for delivery for any reason other than visible shipping damage, the customer will be responsible for the actual shipping charges incurred by Drone Robotics Tech.

Once we receive the package back at our warehouse and inspect the item, we will issue a refund to the original form of payment for the purchase price, less the actual shipping cost, applicable return shipping cost, restocking fee, and any non-refundable payment processing fees.

This applies even if the order originally qualified for free shipping.

This policy does not apply to packages that are refused due to visible shipping damage. If the package appears damaged at delivery, please refuse delivery and contact us immediately.

Incorrect Shipping Address Provided

Customers are responsible for providing a complete and accurate shipping address at checkout.

Packages that are returned because of an incorrect, incomplete, or undeliverable address provided by the customer will be subject to additional shipping charges.

If the package is returned to our warehouse, we may issue a refund to the original form of payment for the purchase price, less the actual shipping cost, return shipping cost, applicable restocking fee, and any non-refundable payment processing fees.

This shipping charge applies even if the order originally qualified for free shipping.

Requests to reship the package will be subject to actual reshipping charges.

Shipping & Delivery

Drone Robotics Tech ships to U.S. destinations, including Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.

Free ground shipping over $599 applies only to the 48 continental United States. Free shipping does not apply to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or international shipments unless otherwise stated.

Shipping times do not include the day the order ships. Orders are shipped on business days only, Monday through Friday, excluding holidays.

Orders placed before 3:00 PM Eastern Time and verified may ship the same business day. Orders placed after 3:00 PM Eastern Time may ship the next business day.

“2-Day” and “Standard Overnight” shipping options refer to business days only, Monday through Friday. Weekends and holidays are not included.

Shipping delays caused by carriers, weather, natural disasters, acts of God, strikes, lockouts, customs delays, incorrect addresses, manufacturer delays, supplier delays, product shortages, system errors, or other events beyond Drone Robotics Tech’s control are not the responsibility of Drone Robotics Tech.

International Shipping Policy

We work with various shipping companies to help customers obtain competitive international shipping rates.

All duties, taxes, customs fees, brokerage fees, import charges, and other local charges are the responsibility of the customer.

International customers may contact us for specific shipping rate quotes before placing an order.

Drone Robotics Tech is not responsible for delays caused by customs clearance, import restrictions, local delivery issues, incorrect import documentation, denied import entry, or documentation provided by the customer.

International shipping charges, duties, taxes, customs fees, brokerage fees, and import-related charges are non-refundable unless otherwise required by applicable law.

Warranty Claims

Product warranty coverage is subject to the manufacturer’s warranty policy.

For DJI products, warranty eligibility and coverage are determined by DJI or the applicable authorized service process. Drone Robotics Tech may assist customers with warranty guidance, but final warranty approval, repair, replacement, or coverage determination may be made by the manufacturer.

Warranty claims are separate from buyer’s remorse returns. Activated, used, or flown products may not be eligible for return, but may still be eligible for warranty service if the issue qualifies under the applicable warranty policy.

Warranty service does not guarantee refund eligibility. Products approved for warranty service may be repaired, replaced, credited, or otherwise handled according to the manufacturer’s warranty policy and service process.

Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first at sales@droneroboticstec.com so we can review and assist with your request.

Filing a payment dispute or chargeback before contacting us may delay the return, refund, replacement, or warranty review process.

Drone Robotics Tech reserves the right to provide order records, delivery confirmation, tracking information, communication records, product condition records, and policy documentation to the payment processor or financial institution in response to any payment dispute.

Limitation of Policy Abuse

Drone Robotics Tech reserves the right to refuse returns, cancel orders, limit future purchases, or deny refund requests if we determine that a customer is abusing the return policy, engaging in fraudulent activity, repeatedly refusing deliveries, providing incorrect shipping information, initiating improper payment disputes, or returning products that do not meet the stated return requirements.

Policy Updates

Drone Robotics Tech reserves the right to update or modify this Refund, Returns & Shipping Policy at any time. The policy in effect at the time of purchase will apply to that order unless otherwise required by applicable law.

Contact - Drone Robotics Tech - Checkout