Anker SOLIX E10

Manufacturer Warranty Coverage

Anker SOLIX E10 products are covered by the original manufacturer warranty provided by Anker SOLIX.

Typical warranty coverage includes:

Component

Warranty

Anker SOLIX E10 Power Module

5 Years

Anker SOLIX B6000 Battery Module

5 Years

Anker SOLIX Smart Inlet Box

10 Years

Anker SOLIX Power Dock

10 Years

Anker SOLIX Smart Generator 5500

3 Years

Accessories

Varies by Product

Battery performance retention and additional coverage terms are subject to the manufacturer’s official warranty policy, please refer to the official Anker SOLIX warranty policy .

Return, Refund Policy

Physical Product Return Policy

We want you to feel confident when purchasing your home backup system.

Because these products involve large-format equipment, freight shipping, and installation-sensitive components, all returns are handled through an approval process to ensure proper handling and product eligibility.

30-Day Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for return:

Products must be unused and in original condition

Original packaging, accessories, manuals, and included components must be returned

Return requests must be approved prior to shipment

Installed, modified, damaged, or incomplete products may not be eligible for return.

Return Authorization Required

All returns require prior approval.

Please contact order@faithproservice.com for return assistance.

Once approved, our team will provide return instructions and any applicable shipping documentation.

Unauthorized returns may be refused.

Return Shipping & Fees

If the return is due to a confirmed defect, damage, or fulfillment issue, return shipping costs will be covered.

For all other approved returns:

Customers may be responsible for return shipping costs

Restocking fees may apply depending on product condition and manufacturer policies

Original shipping charges are non-refundable

Because many products ship via freight, return shipping costs can vary significantly depending on system size and destination.

Return Exclusions

The following items may not be eligible for return:

Installed systems or components

Opened batteries or generators

Custom-configured systems

Final sale or clearance items

Products not returned in original packaging

Products showing signs of use, modification, or damage

Additional manufacturer restrictions may apply.

Cancellation Policy

Orders begin processing shortly after purchase to ensure timely fulfillment.

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has shipped, it may no longer be eligible for cancellation and may instead follow the approved return process outlined above.

Approved cancellations prior to shipment will typically receive a full refund.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, please include:

•Your order number

•Photos of the product and packaging

•A brief description of the issue

Refund Processing

Once approved returned products are received and inspected, eligible refunds are typically processed within 14 business days.

Questions?

For return, exchange, cancellation, or warranty-related support, please contact:

order@faithproservice.com

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