Anker SOLIX E10 Power Module | For E10 Whole Home Backup System

Free Shipping Storewide

•We offer free shipping on all orders to the continental United States.

•In rare cases, oversized or overweight products may incur additional shipping charges.

Shipping Address Policy

•Please ensure the shipping information provided at checkout is accurate.

•We are not responsible for losses, damages, or delays caused by incorrect shipping information.

•A physical address is required. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

Shipping Destinations

•We ship to any location within the continental United States.

•We do not currently ship to:

•Alaska, Hawaii, or Puerto Rico.

•American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, or U.S. Virgin Islands.

•Any location outside of the United States.

Your Order Confirmation

•You will receive an order confirmation email immediately after placing your order.

•This confirms that we have received your order and your payment method has been pre-authorized.

Shipping Time For Your Order

•In-stock items are processed within 1-3 business days.

•Average shipping transit time is 2-7 business days from the shipment date.

•Total shipment time (processing + transit) typically ranges from 2-10 business days.

•Certain products may require additional time due to their nature or special freight arrangements.

•Tracking information will be emailed within 24 business hours of shipment.

Delivery Estimates

•All delivery times provided by Outbound Power and the shipping carriers are estimates.

•Delivery times may be affected by unforeseen circumstances or acts of nature.

•Refunds are not provided solely based on deliveries outside the estimated window.

Out of Stock/Backorder Items

•If an item is out of stock or on backorder, our team will contact you within 24 business hours of your order to discuss how you'd like to proceed.

Last Updated: September 10, 2024

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Our Legendary Customer-First Return Policy

At Outbound Power, we believe in making your shopping experience as stress-free as possible. That’s why we offer one of the most straightforward and fair return policies in the industry.

30-Day Returns

All eligible items may be returned within 30 days of the delivery date.

Eligible returns must meet the following conditions:

•Item must be in its original condition and packaging.

•All parts, accessories, and documentation must be included.

•Item must not be listed under our return exclusions below.

Everything in our store is eligible to be returned except for excluded items listed below under “Return Exclusions.” Some items are subject to return shipping fees.

How to Return an Item

•Log into your account on our website.

•Select the item or items you wish to return.

•Follow the prompts to complete your return request.

Don’t have an account? No problem! You can create one to start your return .

Important: All returns must be approved in advance. Once your return is approved, we will provide return instructions and a return shipping label, if applicable.

Return Shipping & Fees

To keep our return policy fair and sustainable, return shipping is handled based on the reason for the return.

If the return is due to an error, defect, or damage:

Outbound Power will cover the return shipping cost.

This includes:

•Incorrect items shipped.

•Confirmed defective items.

•Shipping damage.

•Incorrect product information on our website.

•An incorrect product recommendation made by our team.

If you need to return an eligible item for another reason:

Outbound Power will cover up to $50 of the return shipping cost or return fee. Any return shipping cost or fee over $50 is the responsibility of the customer.

This includes situations where:

•The item is no longer needed.

•The wrong item was ordered.

•The item is not compatible with your setup.

•You need a different size, model, capacity, voltage, connector, or configuration.

•You decide another product is a better fit.

Customers are responsible for ensuring returned items are properly packaged. We recommend insuring return shipments, as Outbound Power is not responsible for returned items lost or damaged during return transit.

Return Exclusions

Unfortunately, we cannot accept returns for:

•Firman Power Equipment products.

•DuroMax and DuroStar products.

•Cummins products.

•Generac products.

•Select products shipped via freight.

•Power equipment that has been oiled or gassed due to shipping regulations.

•Any product that is not in its original condition.

•Any product that is not returned in its original packaging due to shipping regulations.

•Returns for the purpose of price matching.

•Returns for the purpose of retroactively adding discounts.

•Products purchased with store credit or gift card.

•Products purchased for temporary or one-time use, including events, job sites, or short-term projects.

Not sure if your item is eligible? Contact us at returns@outboundpower.com .

Exchanges

Need a different power solution? We’re happy to help.

To keep the process fast and simple, exchanges are handled as a return and a new order:

•Return the original item.

•Place a new order for the item you need.

•Once we receive and inspect your original item, we will process your refund according to our return policy.

The same eligibility rules, exclusions, and shipping terms apply to exchanges as our return policy above.

If the exchange is needed because of an Outbound Power error, shipping damage, a confirmed defect, incorrect product information on our website, or an incorrect product recommendation made by our team, we will cover the return shipping cost.

If the exchange is needed because you need a different product, size, model, capacity, voltage, connector, configuration, or compatibility fit, we will cover up to $50 of the return shipping cost or return fee for eligible items. Any amount over $50 is the customer’s responsibility.

Cancellations

To best serve our customers, we begin processing orders immediately to ensure fast delivery. This limits our ability to cancel orders with our suppliers once orders are placed.

One-Hour Cancellation Window

You may request a cancellation within one hour of placing your order, during business hours only. Requests must be submitted to our customer service team during business hours.

Cancellation requests submitted outside of business hours cannot be accepted, as we may not receive them in time to stop order processing or shipment.

If your order has not yet been processed or charged, it may be cancelled with no fee.

After one hour has passed, cancellations are no longer possible. At that point, your order is considered final and will be processed for shipment. However, your order may still qualify for return under our standard return policy once delivered.

Refused Deliveries

If you refuse delivery of an order:

•It will be treated as a cancellation after shipment.

•A 3% cancellation fee will be deducted from your refund to cover non-refundable transaction costs.

Returns Are Not a Substitute for Cancellations

Our return policy is designed to support customers who need a different solution, not to bypass our cancellation terms.

If you choose to accept delivery of an item after the cancellation window has passed and then request a return:

Your return will be subject to all standard return conditions, including item eligibility and shipping requirements.

You will not be refunded the 3% cancellation fee, as the order was processed and fulfilled per your confirmation.

We reserve the right to deny return requests we believe are being used to avoid our cancellation policy.

Damaged Items

If your item arrives damaged:

Note any package damage when signing for delivery. If possible, decline the delivery.

If the delivery is accepted, send photos of the damage to returns@outboundpower.com with your order number in the subject line.

We will provide instructions on next steps for managing the damaged product.

Our Promise to You

We’re committed to your satisfaction. No hidden fees, no hassles — just straightforward, customer-friendly service.

Questions? We’re here to help. Contact us at returns@outboundpower.com .

Last updated: June 5, 2026

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