Anker SOLIX E10 Power Module + Batteries + Smart Generator 5500 (Tri-Fuel)

Shipping & Handling Times:

Handling Times

All orders are processed and shipped from our warehouse within 1-3 Business Days of an order being placed (excluding weekends and holidays).

Once your order is shipped, you will receive an email confirmation that your order has left our warehouse. This email will also contain the necessary information needed to track your package.

Shipping Times

After your item leaves our warehouse expect it to arrive in 3-4 Business Days. This brings the average total shipping and handling time to 4-7 Business Days.

Please note that if your order is very large and sent via freight your order can take up to 2 weeks to be delivered once it is shipped. If the item has an irregular delivery time it will be mentioned on the items product page within the "Shipping & Handling" tab. If there is an issue with your order (back-ordered, shipping delays, address issues, lost package) we will reach out to you as quickly as possible to ensure the issue is rectified in a timely manner.

Order Changes & Cancellations

If you wish to make a change to your shipping address or cancel an order, please contact us within 1 hour of placing your order. To maintain our fast shipping times, we begin processing orders shortly after they are placed.

You can reach us during business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. EST, through live chat on our website or by emailing support@offgridstores.com . After business hours, email is the best way to reach us. Please include your order number, which begins with #OGS followed by five digits.

We check our inbox before processing orders, including after hours, so timely email requests will still be reviewed. However, once more than 1 hour has passed, we cannot guarantee that an order can be changed or canceled.

After the 1-hour cancellation window, your order may have already been submitted to our warehouse or supplier for processing. We will make every reasonable effort to stop the order before it ships, but cancellation is not guaranteed.

If we are able to successfully cancel the order after the 1-hour window and the payment has already been processed, the credit card processing fees incurred on the transaction are non-refundable. In these cases, up to 4% may be deducted from the refund to cover those processing and transaction fees.

Even if your order has not yet received a tracking number, it may already be queued or prepared for shipment. Once an order can no longer be stopped, it cannot be changed or canceled, but it may still be returned after delivery in accordance with our Returns and Refunds Policy .

Order Accuracy & Pricing Errors

We strive to ensure all product and bundle pricing on our website is accurate. However, if a pricing error occurs due to a technical or human mistake, we reserve the right to cancel the order and issue a full refund. This includes situations where a product or bundle is accidentally listed at a significantly lower price than intended. If your order is affected, our team will reach out to you promptly.

Shipping Costs & Locations:

Domestic Shipping Costs

We offer free shipping to the 48 contiguous United States on all items within our store. This means whether you live in California or Florida, the shipping will be free.

Shipping Locations & Exclusions

We currently only ship our products to customers who reside in the 48 contiguous United States.

This means we do not currently ship to customers located in:

Alaska, Hawaii, U.S. protectorates, or any country outside the United States

We also do not ship domestically to P.O. Boxes, APO, FPO, or DPO addresses.

Order Status & Tracking:

How do I check the status of my order?

When your order is shipped, you will receive confirmation from us via email.

This email will include the tracking number associated with your order which you can use to check your order status. Please allow 1-3 business days for the tracking information to become available.

You can also check the status of your order in real time on our website with our Track My Order page. Simply click the link, fill in the necessary information, and click "Track".

If you haven’t received your order and the tracking number says it was delivered please contact us immediately at support@offgridstores.com with your name and order number and we will get to the bottom of it as quickly as possible.

Damaged Items And Returns

We accept returns for items unused and in their original condition and packaging up to 30 days after delivery. If a specific item has a different return policy, it will be displayed on the product page under the "Return & Refunds" tab under the item’s description.

If your order arrives damaged in any way, please email us at support@offgridstores.com as soon as possible with your order number and photos or videos showing the issue.

Do not discard the damaged item, any included parts, or the original packaging unless Off Grid Stores specifically instructs you to do so in writing.

Even if an item arrives damaged or appears unusable, Off Grid Stores may still require the item to be returned for inspection, claim processing, replacement, or refund eligibility. In those cases, Off Grid Stores will cover the return shipping and provide return instructions as needed.

If an item is discarded, disposed of, abandoned, or otherwise made unavailable before the review or return process is completed, Off Grid Stores reserves the right to deny or limit any refund, replacement, or other resolution.

To read more about our return policy, please visit our full Return Policy page.

If you have any further questions, please contact us at support@offgridstores.com .

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While shopping at Off Grid Stores, know that returns are a breeze! If you are not completely satisfied with your purchase for any reason, you may return it to us within 30 Days from the delivery date for a refund.

To be eligible for a return, your item(s) must be unused and in the same condition as when you received them. This includes having all the original contents and being returned in the original packaging, with no signs of use, wear, or damage.

Returns:

Damages and Issues

Please inspect your order as soon as possible upon delivery. If you find any issues with your order, such as defects, damage, missing parts, or receiving the wrong item, please contact us promptly at support@offgridstores.com so we can assess the situation and work toward a solution.

Please include your order number along with any photos or videos showing the issue.

Do not discard the item, any included parts, or the original packaging unless Off Grid Stores specifically instructs you to do so in writing.

Even if an item arrives damaged or appears unusable, Off Grid Stores may still require the item to be returned for inspection, claim processing, replacement, or refund eligibility. In those cases, Off Grid Stores will cover the return shipping and provide return instructions as needed.

If an item is discarded, disposed of, abandoned, or otherwise made unavailable before the review or return process is completed, Off Grid Stores reserves the right to deny or limit any refund, replacement, or other resolution.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including open food products such as dehydrated or freeze-dried foods. Please contact us if you have any questions or concerns about your specific item.

Time Frame Allotted

Customers can open a return 30 days from the date of delivery for most items. If, in the case, the item has a different return policy it will be clearly stated in the "Returns and Refunds" tab in the description of the item for further clarity.

Return Process

To return an item, you can contact us either through our Contact Us page or by emailing us at support@offgridstores.com .

Please include your order number, the item or items you would like to return, and the reason for the return.

Once the situation is assessed, we will either send you a Return Merchandise Authorization (RMA) along with the return address, or a prepaid shipping label, depending on the reason for the return.

You will be responsible for all return shipping charges in cases of buyer’s remorse. Buyer’s remorse includes returns requested because the customer changed their mind, did not like the item when there is nothing physically wrong with it, found a better price elsewhere, ordered the wrong item, accidentally placed the order, or the item did not fit despite proper measurements being provided.

For returns that are not due to buyer’s remorse, return shipping will be covered by Off Grid Stores. These include items that arrive damaged, defective, missing parts, not as described, not authentic, or if the wrong item was sent.

Please note that even if an item arrives damaged, defective, or appears unusable, it may still need to be preserved and returned as part of the inspection, claims, replacement, or refund process. Do not discard the item unless Off Grid Stores specifically instructs you to do so in writing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

After receiving your return and inspecting the condition of your item or items, we will then process your refund for your return. Please allow up to 3 business days for us to process your refund. After processing, it could take up to 5 business days for the refund to appear on your credit card statement. We will always notify you by email when your return has been fully processed. If you do not see the refund from us in the allotted timeframe please reach out to your credit card company.

Restocking Fees

For returns due to buyer’s remorse, a restocking fee of up to 20% may apply. Restocking fees vary by brand, manufacturer, item size, and supplier return policy, and not all items or brands will be subject to a restocking fee.

Cancellations

Please note that we have a 1-hour cancellation policy for all orders. If a request to cancel an order or an item within an order is made more than 1 hour after the order was placed, we will make every effort to accommodate the cancellation. However, if we are able to successfully cancel the order, you may be charged up to 4% in fees to cover the credit card processing fees we incur. These fees are necessary to make up for the costs associated with processing the payment and any transaction fees already incurred.

Have Any Questions?

If you have any questions about our return policy, please do not hesitate to reach out us. We try to make communication with us as easy and transparent as possible. You can reach out to us via email at support@offgridstores.com .

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