Animal Ring Teethers

Domestic Shipping Policy

All orders unless otherwise marked as such, received by 12pm MST will be shipped out within the following 1-2 business days according to the method chosen at checkout.

Items marked with a Specific Lead Time

Any product listed with a Specific Lead Time is the time it takes for the item to leave the manufacturer and does not include transit time. Please note that lead times are estimates only and Sprout Babies cannot guarantee that the manufacturer will ship the item within their quoted lead time. If there are any delays meeting the shipping deadline, we will contact you immediately.

We offer FREE Standard Shipping on orders over $50, in the contiguous United States only. USPS Ground Advantage, is used for Standard Shipping and is calculated at checkout on orders under $50.00. Expedited shipping is available at an additional charge. For orders under $50.00, s hipping charges for your order will be calculated and displayed at checkout.

Sprout Babies ships to PO Boxes, addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Please inspect your shipment right away. If there is damage to your shipment, please reach out to us to let us know so that we can file a claim with the carrier. Please save all packaging materials for inspection and contact us at sproutbabies.com to report the damage.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

*Sprout Babies will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@sproutbabies.com.

•Non-sale merchandise in unused, unwashed, and unworn condition may be returned with your packing slip up to 30 days from the purchase date for full refund (less shipping costs).

•Gear such as strollers and car seats must be in its original, intact packaging.

•All purchases of sale items and personal care are final.

•For safety concerns, Car Seats are not eligible for return unless unused and the original packaging is unopened.

*Anything returned in new or used condition without a packing slip shall be accepted at our discretion. If you no longer have your packing slip, please email us at orders@sproutsaltlake.com to obtain authorization.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within a few business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at orders@sproutbabies.com.

Please reach out to Orders@Sproutbabies.com with any questions.

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