Animal Awareness Patch

Please review the following information regarding order processing, shipping, and delivery. By placing an order, you acknowledge and agree to these terms. For questions or special requests, please contact us before placing your order.

Order Processing

Processing times vary depending on the type of product ordered:

Standard orders: 10–15 business days

Special orders (including automotive uniforms and custom logo embroidery): 2–3 weeks

Non-stock or custom Girl Scout items: 2–3 weeks

Custom embroidery orders: Approximately 15 business days

Processing times are estimates and not guaranteed. Customers will be notified if additional processing time is required.

If timing is critical, customers are strongly encouraged to confirm stock availability prior to placing an order.

Shipping Methods

Orders are shipped via USPS, FedEx, UPS, or OnTrac.

Shipping transit times are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Customers requesting a specific delivery date must contact us before placing an order. While reasonable efforts will be made to accommodate requests, delivery dates cannot be guaranteed.

Girl Scout & Fun Patch Orders

Free Shipping

Free shipping is available on orders of $50.00 or more for customers located in Los Angeles County and Orange County.

Free shipping is also available on complete Girl Scout uniforms, including all required sewing or embroidery.

Discounted Shipping

Flat-rate shipping of $5.00 or $10.00 is available for Girl Scout and patch orders.

The maximum shipping charge is $15.00, regardless of order value.

Customers must note “Free Shipping” in the checkout comments section.

Applicable shipping charges will be refunded after order review.

Processing Time

Please allow 2–3 weeks for non-stock or custom Girl Scout items.

Early ordering is strongly recommended to avoid delays.

Excessive Shipping Charges

If you notice an incorrect or excessive shipping charge on your Girl Scout or fun patch order, please contact us promptly so we can review and make any necessary adjustments.

Custom Embroidery Orders

A one-time $35.00 logo setup fee applies if a DST file is not provided.Custom embroidery items are produced specifically for the customer and are non-refundable and non-returnable, unless defective or produced in error.

International Orders

International shipments may be subject to duties, taxes, and customs fees. All such charges are the responsibility of the recipient. We are not responsible for delays related to customs clearance.

Customer-Provided Shipping

Customers may elect to use their own shipping carrier by providing a valid U.S. shipping address. We are not responsible for delays or issues once the shipment has been delivered to the designated address.

Military Discount (APO, FPO, and DPO Addresses)

A 10% military discount is available for eligible purchases shipped to APO, FPO, or DPO addresses.Discount applies to qualifying items only.Girl Scout items are excluded.

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We strive to ensure your satisfaction with every purchase. If you need to make a return, please review the guidelines below.

Eligibility for Returns

Returns are accepted within 30 days of purchase.

tems must be unwashed, unworn, and in original condition, with all tags attached.

A 20% restocking fee will be deducted from all eligible returns.

A 20% restocking fee also applies to special items and special orders that are canceled prior to shipment.

Non-Refundable Items

For health and safety reasons, underwear and socks are non-refundable once opened or tried on.

Shipping Charges

Original shipping fees are non-refundable, including orders that qualified for free shipping.

For free shipping orders, pro-rated standard shipping charges will be deducted from the refund.

Return shipping costs are the customer’s responsibility.

If you have any questions or concerns regarding your return, please feel free to contact us—we’re happy to help.

Return Address

Basics Clothing Store12078 Valley BlvdEl Monte, CA 91732

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