Jellycat Amuseable Moon

We offer FREE shipping within Canada on orders over $99*! We are happy to offer always FREE local pick up at our Cochrane, AB location. Click here to see our locations.

Orders will be packed and made ready for shipping or pick up within 1-3 business days (Monday-Friday). Your order is typically picked up the next business day after it has been packed.

*Some larger sized items or extremely limited items are excluded from our free shipping promotion. Please review the full product description for notes of exclusions from the shipping promotion.

We offer flat-rate shipping within Canada on orders under $99: Alberta: $15.95BC, SK, MB, ON & QC: $19.95 East Coast & Territories: $24.95

If you live in an apartment or condo complex unit numbers are REQUIRED. If the building does not have a concierge or secure delivery location, it is required that you include your buzz code in your shipping address so the carrier can contact you for delivery. All c arriers do not use their personal phones to call for delivery and couriers do not have access to your secure mailbox.

Delivery dates are not guaranteed. Any posted or quoted shipping times are an estimate only and do not include any processing time. During the Oct 15 - Jan 15 peak season, packages often take longer than posted estimates to be delivered.

To see current Canada Post service disruptions, please click here .

Customers are responsible for tracking their orders and collecting it as quicky as possible after delivery. You can click the tracking number in your delivery notification email to see exact details of where your parcel was delivered. If your order was shipped Canada Post, be sure to check your mailbox.

We are not responsible for orders stolen after delivery has been confirmed.

Soft items are typically shipped in padded mailers and boxes with items slightly compacted to ensure we can continue to offer free shipping on orders over $99 and low flat-rate shipping across Canada. Plush toys are meant to be squished and cuddled, and will always regain their shape in a day or two! Jellycat does not provide dust bags to their retailers.

Shipping address accuracy is the responsibility of the purchaser. All orders must be shipped to a complete and valid mailing address and must have a valid local phone number. Apartment/condo numbers are required for a successful delivery. We will ship to the address information as entered at checkout and are not responsible for orders returned to sender or mis-delivered due to invalid or incorrect addresses. If a change of address is required after shipping, this is not always possible, but will come with a minimum $18 address change fee.

If an incorrect shipping address is provided or a parcel goes unclaimed and the package is returned to us, you will be responsible for the return shipping cost as well as the cost of re-shipping. We do not refund orders returned to sender for any reason.

Local Pick Up Orders:

Please wait for ready confirmation and instructions via email prior to arriving to pick up your order.

Same-day pick ups are not always possible, but if we can accommodate, we certainly will! Please email sales[@]1wildpreciouslife.com prior to placing an order for same-day pick up to ensure the items you would like to order are available same-day from our Cochrane location.

Canada Orders:

We mainly use Canada Post for shipping and ship most orders out of Alberta*. Shipping speeds vary by location, service selected and depend on if you are located in a major city. Shipping durations are between 2-10 business days* within Canada and this does not include processing time.

No refunds will be issued for orders returned to sender due to, but not limited to: invalid addresses, parcels unclaimed or refused.

US & International Orders:

In addition to all policies mentioned above, the following conditions apply to all orders shipping outside of Canada:

All orders are shipped with Canada Post. Canada Post will transfer the parcel to the receiving country's postal service. Shipping address accuracy is the responsibility of the purchaser and a valid, local phone number is required for customs. All orders must be shipped to a valid mailing address using only the English alphabet as this is the only alphabet the shipper recognizes. Non-English characters will not print on the shipping label making names and addresses invalid. Please view the shipping services offered by Canada Post here to determine the shipping level best suited for your needs.

Once the parcel lands in the destination country it is passed to your local postal service and is then out of our carrier's hands. Any support needed for parcel after they have arrived to the destination country must be obtained from your local postal carrier as our carrier no longer has control over the parcel.

Duties and taxes are charge during checkout for US orders only. For all other countries, duties and taxes charged outside of Canada are the responsibility of the receiver and these fees will not be covered by Heavenly Outhouse. It is the responsibility of the purchaser to understand duties and taxes charged at the receiving country, we do not have this information. Some items may be restricted from import and it is the responsibility of the customer to ensure no items being ordered are restricted. Items confiscated by customs will not be refunded for any reason. The Pura Smart Home Diffuser app may not function in some international countries.

No refunds will be issued when international parcels are returned to sender for any of the following reasons:

•an incorrect or invalid address was provided

•the recipient was not found at the address provided

•the destination country's postal service did not attempt delivery

•the parcel was refused or went unclaimed by the receiver

•the destination duties and taxes were not paid

*Shipping durations are estimated. Order processing and shipping durations will be longer during peak gift-giving season, October 15 to January 15. Some orders may ship from BC. MeditationRings may ship separately out of Ontario and may take additional shipping days to arrive. If you live in a remote location in Canada, shipping times can be up to 14 business days or more.

Contact - Heavenly Outhouse - Checkout

Orders cannot be changed or cancelled after they have been sent for processing.

We hope you love every piece of your purchase, but we understand that sometimes that doesn't work out. We are happy to offer you an online credit on regular priced items if you are not completely satisfied.

We are unable to offer refunds, but all eligible regular priced items purchased online may be returned for a credit within 14 days of purchase, as long as items are unused and all tags and packaging are attached and in original condition. Credits will not include any shipping fees paid. Credits issued can only be used towards a future online purchase and cannot be used in person in store.

You must email sales@heavenlyouthouse.com prior to making an online return, whether you are bringing it back in person or mailing. In-store staff cannot assist with online order returns in person or on the phone.

If you purchased items online, you can mail them back to us at your expense or return them in person to our Cochrane location after a return has been opened. Original shipping costs are non-refundable, unless the item you received was damaged and cannot be replaced. If an item is returned outside of the 14 day time period or arrive in less than original condition, no credit can be offered.

Damaged or Incorrect Items:

We thoroughly check every item, however, if you receive an item that is damaged or incorrect, contact us at sales@heavenlyouthouse.com within 2 days of the item being delivered to be eligible for a replacement or refund. Please provide photos of the item, any packaging if it is damaged, and a photo of your enclosed packing slip. Heavenly Outhouse reserves the right to decide whether an item will be replaced or refunded.

In our frigid Canadian climate, it is not uncommon for liquids to have minor leaks during their transit due to liquids expanding when they freeze. For this reason we ship all liquids in plastic bags. Minor leaks are not considered damages, and are to be expected when ordering some liquid products.

Loose threads, slight variations in shape or stitching and minor fiber shedding of soft products will also not be considered a defect or damage. Soft items are typically shipped in padded mailers that are slightly compacted to ensure we can continue to offer free shipping on orders over $99 and low flat-rate shipping across Canada. Plush toys are meant to be squished and cuddled, and will regain their shape in a day or two!

Final Sales:

All items on sale, seasonal specific items and cards are final sale, no exceptions.

All earrings and face masks are final sale due to health regulations.

Specially ordered half sizes or sizes 11+ of MeditationRings.

Discount Codes:

Discount codes must be used during checkout during the time they are deemed valid. It is not possible to apply a discount code after an order has been submitted. No refunds or credits will be issued if a discount code was not used during checkout.

Parcels Not Received:

In very rare cases your tracking will show a parcel was delivered, but you have not received it. If delivered by courier, a proof of delivery photo will be available to show you where to locate your parcel. If delivered by Canada Post, please check your mailbox as this is typically where your parcel is delivered. Be sure to also ask all others in your household if they intercepted or brought the parcel inside.

If proof of delivery photo shows the parcel was delivered to your home, we cannot be held responsible for theft after delivery. In all other cases, if the parcel is still not located, reply to any of your order emails and let us know. Claims for undelivered parcels or parcels shown delivered to the wrong address must happen within 7 days of your order being marked delivered (or 30 days from shipping if not marked delivered). After this time, no claim can be submitted.

We’ll work with our shipping partner to create an investigation, but we cannot offer refunds or replacements without first completing this process. We do not replace orders marked as delivered by the carrier unless the investigation confirms it was lost or misdelivered. The carrier will often need to gather information from you as part of their investigation and you will be responsible for responding to them during this process.

Incorrect Addresses and Parcels Returned to Sender:

Parcels returned to the sender for any reason will incur a return shipping fee payable by the customer, and an additional shipping fee to re-ship the order. No refunds are issued for parcels returned to sender and both the return fee and re-shipping fee must be paid for the items to be re-shipped. If you choose not to re-ship, you will receive a store credit less the original shipping fees, the return to sender fee and a 10% restocking fee.

No refunds will be issued when parcels are returned to sender for any of the following reasons: - an incorrect or invalid address was provided

- the parcel was refused or went unclaimed by the receiver

- the international destination country's postal service did not attempt delivery - the international destination duties and taxes were not paid

- imported items are restricted by the international destination country

Contact - Heavenly Outhouse - Checkout