Amazon Kindle Paperwhite (10th Gen) Δ

To submit a return please visit your orders page and click return

or

Click Here

You may return items within 30 days of delivery for a store credit, exchange, or ECN if the item is defective.

We do not accept returns or exchanges on "AS-IS" Or "For Parts" items.

We will process a return after receiving the returned item in the same condition as it was when sent. If the item is returned not in the same condition as when it was sent, then it wont qualify for return. Customer will have to pay for return shipping or we will recycle the item without refund. If the item is found to be working we will retain 10% of the item cost for a processing fee before issuing you a gift card. Please allow up to 5 business days after delivery for us to process the return. If you need to return an item, please login to your account and click on the returns in your order section.

Backorder Policy

If you purchase a backordered item and no longer wish to wait for it to come back in stock, you may request one of the following: a gift card for the value of the item, an exchange for a similar item of equal value, or a full refund. To make a request, please contact our customer support team with your order number.

Contact - retail.era - Checkout