Amazfit T-Rex 3 Pro + Up Earbuds

US Shipping Fee:

Orders under $30 (after promotion or discount and shipping within the contiguous United States) will be charged a $5 flat shipping fee. These orders will be shipped using the FedEx SmartPost and typically take 4-7 business days for delivery.

Orders between $30 and $100 (after promotion or discount and shipping within the contiguous United States) ship free using the FedEx SmartPost and typically take 4-7 business days for delivery.

Orders over $100 (after promotion or discount and shipping within the contiguous United States) ship free using FedEx Express Saver shipping and typically take 3-4 business days for delivery.

We offer paid shipping options including FedEx 2nd Day (2 Business Days) and FedEx Overnight (1 Business Day). Please note that these delivery timelines refer to business days only (Monday through Friday) and do not include weekends. For example, an order shipped via FedEx Overnight on a Friday will be delivered on the following Monday.

Canada Shipping Fee:

All orders shipped to Canada are delivered via UPS Standard. We provide free shipping on orders of $30 USD or above, and a $5 USD shipping fee applies to orders below $30 USD. Orders are typically delivered within 1–5 business days, depending on your location and local delivery conditions.

Shipping Notice:

Orders are usually processed within 0–1 business day. If your order is placed after the processing window, it will ship the following business day. If there is an issue with the shipping address, we will reach out to you to verify the details. Your order will be shipped once we receive your confirmation.

For special shipping requests, please use our Contact form to reach us before the order is shipped out.

If you enter a wrong address contact Amazfit Support. We will contact the shippers to solve the problem.

If you need to change the address after the order has been shipped, we cannot guarantee that your order can be rerouted to the new address.

If any FedEx or USPS delays occur you can use our Contact form to reach out to us, and we will contact the shipping company to help resolve the issue.

Shipping Providers:

Orders are shipped using UPS, FedEx or United States Postal Service (USPS).

Shipment times depend on product availability.

Shipments to PO Boxes will be shipped through USPS.

Orders to Puerto Rico will be shipped by USPS and delivery time will be slightly longer.

Signature Requirement:

For orders over $399.99, we require a signature upon delivery.

This is to ensure the safe receipt of your order and to prevent potential loss or theft.

Thank you!

We appreciate you chosing Amazfit and will handle your package with care and do our absolute best to get it to you as fast as we can.

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30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from us.amazfit.com for any reason, you have 30 days from the date of purchase to request a full refund. You may return any Product purchased on us.amazfit.com, excluding any third party merchandise of offers (“Product”).

To qualify for a refund, all the following conditions must be met:

•A Return Merchandise Authorization (RMA) must be requested from our customer service team within thirty (30) days of your purchase date. To request an RMA, please contact support.na@amazfit.com or call 1-888-826-2934.

•Returned Product(s) must be in the same physical condition as at the time of purchase (not physically broken or damaged).

•All accessory items, giveaways and original packaging included with your purchase must be included with your return.

•The RMA number must be included along with your returned Product.

Additional terms and conditions:

•Products ordered in November and December can be returned through January 31 of the following year (or 45 days – whichever is longer).

•Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.

•You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Amazfit.

•If you return a Product to Amazfit (a) without an RMA from Amazfit or (b) without all parts (including but not limited to the Product and any documentation related thereto) included in the original package, Amazfit retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the Product or the retail value of the missing accessories, whichever is higher.

•Refunds will be processed and paid within 4 weeks of Amazfit’s receipt of the Product.

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