ALPHA GRIPZ™ - Extensor Trainers

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

If we experience a high volume of orders, processing times may be slightly delayed. You will be notified if there are significant delays.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–4 business days

Express Shipping: 1–2 business days

Delivery times are estimates and may vary depending on carrier delays.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to update.

Shipping Locations

We currently ship to:

Domestic (U.S.)

International (if applicable—customize as needed)

International customers are responsible for any customs fees, duties, or taxes.

Shipping Delays

We are not responsible for delays caused by:

Weather conditions

Carrier issues

Customs processing

Incorrect shipping information provided by the customer

If your package is significantly delayed, contact us and we’ll assist you.

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

Check with neighbors or your local post office

Wait 24–48 hours (carriers sometimes mark packages early)

If the package is still missing, contact us and we’ll help investigate.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, additional shipping fees may apply.

Contact Us

For any shipping questions, email us at TrendoraZAccess@outook.com

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. [ 30 day returns • No label fee • No restocking fee] To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at TrendoraZAccess@outlook.com . Please note that returns will need to be sent to the following address: [Depending on Items purchased : return address may very, and will be provided via email during the return process] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at TrendoraZAccess@outlook.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Some items cannot be returned:

Clearance or final‑sale items

Gift cards

Personalized or custom‑made products

Digital downloads (if applicable)

Hygiene‑sensitive items (e.g., opened cosmetics, earrings)

•Final‑sale or clearance items

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We offer exchanges for:

Defective items

Damaged items

Incorrect items received

Contact us before sending anything back so we can reserve your replacement.

Return Shipping

Customers are responsible for return shipping costs

If the item arrived damaged, defective, or incorrect, we cover the return shipping

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

Email us at TrendoraZAccess@outlook.com with:

Order number

Reason for return

Photos (if damaged or defective)

We’ll send return instructions and, if applicable, a prepaid return label.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at TrendoraZAccess@outlook.com

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