ALPAKA Elements Tech Case Sling

LOCAL DELIVERY (SINGAPORE)

We deliver our products locally via SF Express. Kindly allow at least 2 working days for us to pack your order. Please ensure that the receiver's name, address, postal code and mobile number are accurate on your order. You will receive an SMS notification from our delivery provider, SF Express, when your order is on it's way to your local shipping address.

We also offer free pick-up from our stores within Singapore. For a list of our store locations, please see here

DELIVERY MODE

ORDER AMOUNT

DELIVERY TIME*

DELIVERY CHARGE

Courier

Orders < S$80

Up To 5 Working Days

$5

Courier

Orders ≥ S$80

Up To 5 Working Days

FREE!

Pick up from store

N.A.

Up To 7 Working Days

FREE!

* Subject to placing your order before 9am on working days. All orders after Friday 9am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

LOCAL DELIVERY (MALAYSIA)

We deliver our products from Singapore via NinjaVan. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. NinjaVan will provide a tracking number via SMS. You can trace your parcel’s delivery status via https://www.ninjavan.co/en-sg/international/tracking

DELIVERY MODE

ORDER AMOUNT

DELIVERY TIME*

DELIVERY CHARGE

Courier To West Malaysia

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders < RM200

Orders < RM500

5 – 7 Working Days

RM15

RM30

Courier To West Malaysia

Courier To East Malaysia (Labuan, Sabah, Sarawak)

Orders ≥ RM200

Orders ≥ RM500

5 – 7 Working Days

FREE!

* Subject to placing your order before 10am on working days. All orders after Friday 10am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

WORKING HOURS

Mon - Fri : 9am - 6pm.Closed : Sat / Sun & Public Holidays (Singapore)

OVERSEAS DELIVERY

OVERSEAS DELIVERY (Philippines)

We deliver our products from Singapore via NinjaVan. Please ensure that the receiver’s name, address, postal code and mobile number are accurate on your order. NinjaVan will provide a tracking number via SMS. You can trace your parcel’s delivery status via https://www.ninjavan.co/en-sg/international/tracking

DELIVERY REGION

ORDER AMOUNT

DELIVERY TIME*

DELIVERY CHARGE

Manila

NA

4 – 7 Working Days

rates based on weight

Rest Of Philippines

NA

7 – 11 Working Days

rates based on weight

* Subject to placing your order before 10am on working days. All orders after Friday 10am will be processed the following Monday. Longer processing time may be required during promotions, holidays, and festive season.

We currently deliver to Singapore, any part of South East Asia, Australia & more. Shipping charges applies. Boarding Gate is not responsible for any tax charges that may incur from the country the products are being delivered to. Any custom duties or tax charges are the responsibility of the customer. Failure to pay the custom duties or tax charges will result to a forfeit of the order and we will not be refunding the order at all.

Customers may select from either DHL Express, Fedex or any other delivery courier we have that is available (For selected South East Asia Regions). Shipping fees will be calculated automatically based on the courier service selected.

TERMS OF USE

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be liable for.

Also, if you entrust others to receive the package on your behalf, Boarding Gate will not bear the responsibility in the case of loss or damage arising from this entrustment. However, we will do what we can on our end to verify this entrustment before handing the package over. Boarding Gate reserves the rights to fulfill/unfulfill/cancel any order(s) if the item(s) does not pass the Quality Checks done by our warehouse.

Kindly ensure that the delivery address and the receiver’s name are correct. Returns due to incorrect addresses will be charged for a new shipping fee.

Delivery to restricted addresses and locations will be treated as void shipments. If in cases where a delivery address falls within a restricted address, we will not be responsible for re-delivery requests. Please make sure that your delivery address that is stated in your order does not fall into this category of addresses and locations. Common restricted addresses include, military/naval/airforce camps/bases, airports, prisons, high security buildings, restricted government offices, embassies, off shore islands, etc.

Contact - Boarding Gate - Checkout

Order Cancellation Terms and Conditions

1. Eligibility for Cancellation

•Cancellations are only accepted for orders that have not yet been processed or shipped.

2. How to Cancel an Order

•To cancel an order, customers must contact our customer service team at boarding@boardinggate.com.sg with their order number and cancellation request.

3. Refund Process

•If the order is successfully canceled, any payments made will be refunded to the original payment method within 14 business days.

•In the event that the order has already been processed or shipped, customers will need to follow our return policy.

4. Non-Cancellable Items

•Certain items may not be eligible for cancellation or return, including any items that does not contain the original tags and packaging as well as items that are already on markdowns/discounts.

5. Changes to Orders

•All online orders are final and will not be applicable for any changes. Changes are subject to approval and may not be guaranteed. We would usually recommend a return or an exchange of the item, if need be.

6. Unforeseen Circumstances

•We reserve the right to cancel any order at our discretion, including but not limited to instances of pricing errors, stock availability, or fraudulent activity. Customers will be notified promptly if this occurs.

Order Returns Terms and Conditions

For online purchases: You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date for local Singapore orders. We accept returns for items that are unworn, unwashed and unused, so long as their tags are unaltered and intact and the integrity of the packaging is unharmed. You will be issued a refund which may take up to 14 business days to process. Delivery fees, if any, will not be refunded.For international online purchases: You can return your item(s) to us, as long as they reach us within 14 calendar days of the delivery date. Delivery of the returned items will be not be bared by us. Once we have received your item, we will then notify you via email and process the refund. Delivery fees, if any, will not be refunded.

Online Order Returns Process

First, fill in the return request form here .

Once the form is filled, please proceed with a return via any of these 2 methods:

1) Drop it off at one of our stores: It's free!

Drop your parcel off at the cashier at any of our stores within 14 calendar days of the delivery date for local Singapore orders.You will receive your refund within 21 business days* after dropping off your parcel at our store.

To view the our different store locations, click here .

2) Mail it back to us:

•Pack the item(s)

For SG Customers: Send your parcel using a traceable** mode of delivery to: 9 Tai Seng Link, Lee King Hwa Building, Singapore 534053For MY Customers: Send your parcel using a traceable** mode of delivery to: A-03-25 , Emhub, Persiaran Surian, Seksyen 3, Taman Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor

•Your return will be processed within 14 working days from the day we receive your parcel.

*Please ensure that your return order fulfills our Returns Policy before dropping it off at store, as the order will only be checked during processing after the parcel has been transferred to our office.**We strongly encourage that your return is sent to us via a traceable mode as we will not be responsible for any lost mail sent through non-traceable mailing options.

Contact - Boarding Gate - Checkout