AlcoMate - Calibration Sensor For Alcohol Testing Device - PRISM

Processing and Handling Time

Orders are processed and prepared for shipping within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. For certain custom built or special order products, that lead time may be longer. You will receive another notification when your order has shipped.

Transit Times

All shipments shipped via Ground Service, USPS First Class Mail, USPS Priority Mail, and other economy shipping methods have a transit time of 3-10 Business Days. If you have requested Expedited Shipping on your order, transit time may vary from 1-3 Business Days.

Shipping Prices

All orders under $99.99 are $4.95 for shipping. All orders $100 and above are free ground shipping service. These prices are for the Continental United States (48 States) excluding Hawaii, Alaska, and other U.S. Territories outside the Continental United States.

All Hawaii and Alaska orders are charged a $100 Shipping Fee per order for products that can be shipped via USPS. All orders requiring shipment via Sea or on a pallet will be given a custom shipping quote.

Shipping Methods

All orders ship via FedEx, UPS, or USPS. Free shipping offered on our website includes FedEx Ground, UPS Ground, USPS First Class Mail, and USPS Priority Mail. All other shipping services incur an extra charge. Expedited shipping ships via FedEx or UPS Overnight, 2nd Day Air, or 3 Day Air.

International Shipping

We do offer international shipping to most countries. These rates are not populated on our website. Please use the Request Quote button on our product pages to build your order - once you submit a quote, we will give you a shipping estimate to your destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serfinity Medical is not responsible for these charges if they are applied and are your responsibility as the customer.

Military APO, FPO and DPO

We provide shipping to APO/FPO/DPO addresses.

Shipment Confirmation and Tracking Number

Once your order has shipped, a tracking number will be generated and provided to you via email. You may use that tracking number to track your package as it is in transit.

Though every attempt is made to ship orders as quickly as possible, we may sometimes experience delays due to weather related disruptions, warehouse/employee shortages, and other logistical related issues.

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For order or return inquiries, please contact us at 646-701-0070 or email us at Support@Serfinity.com

Cancellations:

All orders can be canceled within 4 hours from the time that they were placed without any penalty. After 4 hours, we ensure that the order has not already been shipped or a tracking been generated before we cancel the order. In certain instances, if your order was delayed beyond the original anticipated ship date, please contact us to inquire about the reason for the delay and process for cancellation. Some exclusions apply as certain products are custom built and special ordered - these products may not be canceled after the original 4 hour window has passed.

Damaged Products:

If you received a product that was damaged, we sincerely apologize for this experience. Sometimes products may get damaged in transit to the end destination. In this situation, please contact us via email at and send a picture of the damaged product at Support@Serfinity.com and we will be happy to setup a replacement shipment or a refund for you. In this situation, a prepaid FedEx or USPS return label will be provided to you. If you are unable to make it to your nearest shipping service station, we will gladly arrange a will-call for you for FedEx to pick up the package from your doorstep. All original product and shipping charges will be refunded once the damaged product is showing return tracking movement or your replacement shipment will be sent out. A claim must be filed within 3 days of delivery for damaged shipment if the package is damaged or broken during transit. Claim for non-delivery of an item must be reported with 21 days of delivery date displayed on carrier website. You can check the delivery date with the tracking number you receive via email once we ship your order.

Defective Products:

If you received a product that was defective, please contact us immediately via email at Support@Serfinity.com . We accept damaged and defective claims up to 15 calendar days from the date that you received the item. Once you email us regarding the return, we may request additional documentation such as images of the damaged or defective product. If product is reported as defective after the 15 calendar day deadline, applicable manufacturer warranty will apply and customer will be responsible for warranty related communication with the manufacturer.

Once your return is approved by our return department, we will provide you with a Return Authorization Number and a return FedEx or USPS Shipping label (Prepaid). This label will be emailed to you to be printed and attached to the box. If you are unable to make it to your nearest shipping service station, we will gladly arrange a will-call for you for FedEx to pick up the package from your doorstep - there may be an extra cost associated with the will-call that we will not be responsible for. All original product and shipping charges will be refunded once the damaged product is showing return tracking movement or your replacement shipment will be sent out.

Received Incorrect Product:

In this situation, please contact us via email at and send a picture of the incorrect product at Support@Serfinity.com and we will be happy to setup a replacement shipment or a refund for you. In this situation, a prepaid FedEx or USPS return label will be provided to you. If you are unable to make it to your nearest shipping service station, we will gladly arrange a will-call for you for FedEx to pick up the package from your doorstep. All original product and shipping charges will be refunded once the incorrect product is showing return tracking movement or your replacement shipment will be sent out.

Other Returns:

We accept all other return requests up to 15 calendar days from the date that you received the item (exclusions apply of custom built products and special ordered products). To initiate a return, please contact us via email at Support@Serfinity.com. Returned product must be new and in unused condition. Return requests that are not due to damage during transit or manufacturer defect may be subject to a 25% restocking fee if the product is received in used and open condition. Shipping will not be refunded. If the return is approved, you will receive a Return Authorization Number via email - this number must be visibly written on the label or inside the shipment on a note. This number is used to identify your shipment once it is received into our warehouse. If you are unable to make it to your nearest shipping service station, we will gladly arrange a will-call for you for FedEx to pick up the package from your doorstep. Once you receive the approved return authorization, please email us with the return tracking number within 7 calendar days.

We do not provide return shipping labels for products that are being returned that were not either incorrect, defective, or damaged. For all other returns, the customer is liable for providing and paying for return shipping into our warehouse.

Refund:

If you paid for the purchase with a credit card or PayPal, your account will be credited back the amount of the purchase once the product has been received and checked. Please allow us 5-7 business days to review your returned product and an additional 3-5 business days for the refund to reflect in your credit card. If you paid with a check or money order, allow 10-14 days to receive your refund check from Serfinity Medical from the time we receive the returned product.

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