AJA BRIDGE LIVE - Multi-Channel Video Streaming and Transcoding System

Shipping PoliciesFree Ground ShippingFree Ground shipping is limited to delivery destinations in the Continental United States and to orders of at least $99.95 in product value. Some very large or very heavy products may incur additional surcharges. For Free Ground shipping, we ship via our choice of UPS, FedEx, or United States Postal Service.If you need something really fastExpress shipment via UPS and FedEx is also available at an additional cost. Our site is not yet configured to calculate those charges for expedited shipping. Please call so that we can let you know when your product will ship and how much it will cost.If you're a resident of Alaska or Hawaii Unfortunately, shipments to Alaska and Hawaii do not qualify for Free Ground shipping. We do offer reasonably-priced flat-rate shipping that is calculated at the time of checkout. Or please call to place your order over the telephone. We have many satisfied clients in both Alaska and Hawaii. International salesOur site does not permit online purchases for shipment to international destinations. In some cases, our suppliers may not permit us to ship outside the United States. Please call +1-614-276-1997 for shipping rates and product availability. Payment of all import duties are your responsibility.For fastest order processing, please have us ship your products to the billing address for your credit card. For your protection, our systems cross-check name, address, and other card detail information in order to protect you and us from unauthorized use of your credit card information. If you place an order for shipment to a different address, your order might be delayed in order that we can verify the secondary address. Only new productsMerchandise is shipped factory-sealed, unless you’re buying b-stock, demo, or used equipment. We, or our shipper (UPS, FedEx, etc.), may occasionally have to break the seal on a carton to verify its contents or inspect for damage.If you have any questions about shipping

Call us at (800) 747-7301. Thank you!

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Our 100% Satisfaction Guarantee.

If you’re not happy with something, call us. We’ll do our very best to get things resolved quickly and painlessly because complete customer satisfaction is our goal.

Since we work hard to help our clients discover the right products, we receive very few requests for returns. If you have questions about whether a product will work for you, please call us at 800-747-7301.

What can be returned.

You may return most items featured on this site within 30 days. Returned products must be accompanied by complete and original factory packaging with all accessories and full documentation (owner's manual, warranty card, quick start guides, power cords, etc.), and show no signs of wear.

If you exchange for another product of similar value and as long as you return everything as specified above, you’ll receive 100% credit toward the other item(s). If you return a product for refund, we charge a minimum 15% restocking fee.

Why do we charge a restocking fee on refunds?

If you return a product, we have to sell it to someone else as b-stock equipment at a discount, or return it to our supplier who charges us a restocking fee.

What you can't return.

Software is never returnable. Personal items like in-ear monitors, some microphones and other items are also not returnable for health reasons.

Special order, used, discontinued/closeout and custom items are not returnable, unless defective.

If you'd like to try a product.

Call us. For some products, we have demonstration models and can arrange to send one to you. That helps you make sure that you get what you need.

If you need to return something.

Please call us if you need to return something so that we can properly handle your return. Our warehouse staff does its best to figure out what to do with unmarked returns, but if you don’t get a Return Authorization we may not know what to do with the product when it arrives.

Exceptions to this policy.

We're not unreasonable. In the case that we made a shipping mistake or if you receive something that has been damaged or that is defective (dead on arrival), we’ll pay for the return shipping, and pay to ship you a replacement.

Refund of shipping charges.

We do not refund shipping charges. If you were provided with free shipping and handling, we will deduct our actual cost of shipping and handling from your refund or credit.

If you have any questions about whether a product can be returned, please call us at 800-747-7301.

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