Aerobic Step Platform

Last Updated: 24 November 2025

At Shark Power Gear, we aim to deliver your orders quickly and reliably.This Shipping Policy explains how and when your items are dispatched and the delivery timeframes you can expect.

1. Service Area

We currently deliver to addresses within the United Kingdom only.

If you require large or bulk shipments, please contact us before placing your order.

2. Dispatch Cut-Off & Processing Time

Same-Day Dispatch

Orders placed before 1:00 PM (GMT) on a working day are dispatched the same day.

Orders After 1 PM

Orders placed after 1:00 PM, or on weekends or public holidays, are dispatched on the next working day.

We process and ship orders Monday to Friday (excluding bank holidays).

3. UK Delivery Timeframes

Once dispatched, orders typically arrive within:

➡️ 1–4 business days across the entire United Kingdom, including:

Mainland UK

Scotland

Northern Ireland

Highlands & Islands

Surcharge zones

Delivery times may vary depending on courier performance, weather, seasonal demand, or unexpected delays.

4. Shipping Rates

Shipping fees are determined by order weight and delivery region.Your shipping cost will be displayed at checkout before confirming your order.

Mainland UK – Standard Delivery (1–4 Days)

Weight Range

Price

Up to 30 kg

£4.99

Up to 60 kg

£9.99

Up to 90 kg

£14.99

Up to 120 kg

£19.99

Up to 150 kg

£24.99

Up to 180 kg

£29.99

Up to 210 kg

£34.99

Up to 240 kg

£39.99

Up to 270 kg

£44.99

Up to 300 kg

£49.99

Up to 330 kg

£54.99

Up to 360 kg

£59.99

Up to 390 kg

£64.99

390.01 – 1000 kg

£79.99

Scotland, Northern Ireland & Surcharge Areas (1–4 Days)

Weight Range

Price

Up to 30 kg

£7.99

Up to 60 kg

£15.99

Up to 90 kg

£23.99

Up to 120 kg

£31.99

Up to 150 kg

£39.99

Up to 180 kg

£47.99

Up to 210 kg

£55.99

Up to 240 kg

£63.99

Up to 270 kg

£71.99

Up to 300 kg

£79.99

Up to 330 kg

£87.99

Up to 360 kg

£95.99

Up to 390 kg

£103.99

390.01 – 1000 kg

£120.00

Important Note

Some items may have larger packaging dimensions (volumetric weight).When this applies, the system will calculate the shipping fee automatically at checkout.

5. Delivery Partners

Your order may be delivered by any of our trusted courier partners:

DPD

Royal Mail

Evri

Parcelforce

FedEx

Yodel

Pallet Force (for heavy palletised shipments)

Courier selection is automated based on parcel weight and destination.

6. Tracking & Delivery Updates

When your order is dispatched, you will receive a tracking link via email or SMS.

Please allow up to 48 hours for tracking details to update on the courier system.

If your order has not arrived within 4 business days after dispatch, please contact us for assistance.

7. Failed Deliveries

Please ensure your delivery details are correct.

If a delivery fails due to:

Incorrect address

Recipient unavailable

Missed courier attempts

Additional re-delivery or return charges may apply.

8. Damaged or Missing Items

If your parcel arrives damaged or incomplete, please notify us within 48 hours.

Email: support@sharkpowergear.co.uk Include:

Photos of the damage

Photos of packaging

Your order number

We will arrange a replacement, repair, or refund depending on the situation.

9. Returns

Returns are handled according to our Return & Refund Policy.Please read the policy before sending any items back.

10. Contact Information

Brand: Shark Power GearCompany Name: Minha Retail Limited

Address:Unit 6, 53 Broughton LaneManchester, M8 9UEUnited Kingdom

📧 Email: support@sharkpowergear.co.uk 📱 Phone / WhatsApp: +44 7400 703063

VAT Number: 492434673Company Registration Number: 15797974

Support Hours:Monday – Friday: 08:00 AM – 05:00 PM (GMT)

Contact - Shark Power Gear - Checkout

Last Updated: 20 August 2025

At Shark Power Gear, we want every customer to be happy with their purchase. If you need to return an item, our process is straightforward and customer-friendly. Please read the details below before sending anything back.

1. How to Start a Return

All returns must be approved before sending them back.

Please contact us at:

📧 Email: support@sharkpowergear.co.uk 📱 WhatsApp / Phone: +44 7400 703063

Include:

Your full name

Order number

Reason for return

Photos (if requesting a faulty/damaged return)

We will reply with return instructions and the correct return address.

2. Return Eligibility

You may return most items within 14 days of receiving your order.

To qualify for a return:

Item must be unused, unassembled, and in original condition

Original packaging must be included

All accessories, manuals, and parts must be returned

Proof of purchase is required

Products showing damage, assembly, or signs of use may not qualify for a full refund.

3. Faulty or Damaged Items

If your order arrives damaged or faulty, please notify us within 48 hours.

Send:

Clear photos of the issue

Photos of the packaging

Your order number

Once assessed, we will arrange one of the following at no cost to you:

Replacement

Repair

Full refund

We will cover all return shipping costs for faulty or incorrect items.

4. Exchanges

We only offer exchanges for:

Faulty items

Items damaged on arrival

Unused, unwanted items can be returned for a refund but cannot be exchanged for another product or variation.

5. Return Shipping Costs

If the item is NOT faulty:

Return shipping is the customer’s responsibility

Discounted collection may be available on request

If the item IS faulty or incorrect:

Return shipping is fully paid by Shark Power Gear

6. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

Refunds are issued to the original payment method

Most refunds appear within 3–5 business days, depending on your bank

Shipping Fees

Original delivery charges are non-refundable unless the item was faulty or we made an error.

7. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

Resistance bands

Exercise mats

Wearable fitness accessories

Custom-made or special-order items

Assembled or heavily used products may not be eligible for a refund.

8. Contact Information

Brand: Shark Power GearCompany Name: Minha Retail Limited

Address:Unit 6, 53 Broughton LaneManchester, M8 9UEUnited Kingdom

Email: support@sharkpowergear.co.uk Phone / WhatsApp: +44 7400 703063

Company Registration Number: 15797974VAT Number: 492434673

Support Hours:Monday – Friday: 08:00 AM – 05:00 PM (GMT)

Contact - Shark Power Gear - Checkout