Adjustable Padded Posture Corrector Brace

At Medical Supplies and Services, we are committed to getting the right equipment to you quickly, safely, and affordably. This Shipping Policy covers both the purchase (sale) of medical equipment and the delivery and pickup of rental equipment.

For sales, we ship purchased products across the 48 contiguous United States. For rentals, delivery and pickup is available exclusively in the Chicago metropolitan area (Illinois), Dallas (Texas), and Fort Worth (Texas).

PART A — SHIPPING FOR PURCHASED PRODUCTS

Order Processing Time

All purchase orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

Note: Processing times may be longer during high-demand periods.

Shipping Methods and Delivery Times

Shipping Method

Estimated Delivery

Cost

Standard Shipping

5 – 10 business days

Calculated at checkout

Expedited Shipping

2 – 5 business days

Calculated at checkout

Freight / LTL (large items)

5 – 14 business days

Calculated at checkout

Local Delivery (service areas)

1 – 3 business days

Free or flat rate — shown at checkout

We ship purchased products using trusted national and regional carriers.

Shipping Costs

Shipping costs are calculated based on weight, dimensions, and destination. The final shipping cost will be displayed at checkout.

We occasionally offer free shipping promotions on eligible orders.

Shipping Destinations

We ship within the 48 contiguous United States only.

Not Available Locations

Alaska

Hawaii

U.S. territories

International destinations

Large Item and Freight Shipments

Large equipment such as hospital beds, power wheelchairs, and mobility scooters may be shipped via freight carrier (LTL).

Freight Shipment Details

A freight carrier will contact you to schedule a delivery appointment.

Standard freight delivery is curbside.

Inside delivery may be available for an additional fee and must be requested at time of order.

Inspect all large items at the time of delivery and note any damage on the delivery receipt.

Damaged or Lost Shipments

If your item arrives visibly damaged:

Damage Claim Instructions

If possible, refuse the delivery and contact us immediately at info@medicalsuppliesandservices.com .

If damage is discovered after delivery, contact us within 48 hours.

Keep all original packaging for damage claims.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

Once an order has been shipped, we cannot guarantee address changes and any additional costs will be the customer's responsibility.

PART B — DELIVERY AND PICKUP FOR RENTAL EQUIPMENT

All rental equipment orders include free delivery, professional setup, and free pickup within our service areas.

There are no hidden delivery or pickup charges for rentals.

Free Delivery on All Rentals

Medical Supplies and Services provides free delivery on every rental order within our service areas.

Included Rental Delivery Services

Free delivery to your home, hospital, rehabilitation facility, or care setting.

Professional setup and installation of the equipment on-site by our trained staff.

A hands-on demonstration of how to use the equipment safely and correctly.

Free pickup of the equipment at the end of the rental period.

Delivery Timeline — 24-Hour Delivery

We offer delivery within 24 hours for most rental equipment orders in our service areas.

Same-day delivery may be available for urgent hospital discharge situations — please call us at 847-696-6814.

Rental delivery is available Monday through Saturday.

An adult (18 or older) must be present at the delivery address to receive and attend the setup demonstration.

Rental Service Areas

Service Area

Coverage

Chicago Metropolitan Area (Illinois)

City of Chicago and surrounding suburbs including Lincolnwood, Skokie, Evanston, Oak Park, Cicero, Berwyn, and neighboring communities.

Dallas, Texas

City of Dallas and surrounding areas.

Fort Worth, Texas

City of Fort Worth and surrounding areas.

IMPORTANT:

Rental delivery is only available in Chicago, Dallas, and Fort Worth.

Please call 847-696-6814 or email info@medicalsuppliesandservices.com to confirm your address before placing a rental order.

Rental Equipment Available for Delivery

Available Rental Equipment

Manual Wheelchairs (standard and transport chairs)

Reclining High Back Wheelchairs

Hospital Beds (Full Electric)

Lift Chairs and Electric Power Recliners

Electric Mobility Scooters

Knee Scooters

Oxygen Concentrators

Patient Hydraulic Lifts (Manual and Electric)

Equipment Condition and Sanitization

All rental equipment is professionally cleaned, sanitized, and inspected between every patient use.

If you have any concerns about the condition of the equipment upon delivery, please let our delivery team know immediately.

Delivery Access and Requirements

Delivery Requirements

An adult (18 or older) must be present at the delivery address for the full duration of the delivery appointment.

The delivery area should be cleared and accessible for the equipment.

For apartment buildings, please ensure elevator access is available if the unit is not on the ground floor.

Inform us of any access restrictions such as gates or parking limitations when scheduling.

For hospital discharge deliveries, please provide discharge details so we can coordinate timing.

Rental Equipment Pickup

At the end of your rental period, we will coordinate a free pickup at a time convenient for you.

Pickup Instructions

Pickup must be scheduled in advance. Please contact us at least 24 hours before your rental end date.

An adult must be present at the time of pickup.

The equipment must be available and accessible at the time of the scheduled pickup.

If you need to extend your rental period, contact us before the scheduled pickup date.

Late returns or failure to make equipment available may result in additional rental charges.

Once your rental period is complete, our standard scheduled pickup time is 2:00 PM on your confirmed pickup date. Please ensure the equipment is ready and accessible at that time.

In some cases, our pickup team may experience delays beyond the scheduled time due to high order volumes and back-to-back fulfillment commitments.

Please do not remove the name tag attached to your rental item, as it is used by our team to identify and verify equipment during pickup. Removing it may cause delays or errors in the collection process.

IMPORTANT (Rental Pickup):

Important Pickup Notice

Standard pickup is scheduled at 2:00 PM.

Occasional delays may occur due to high order volumes — we will notify you if this happens.

Do not remove the name tag from your rental item at any time, as it is required for correct identification and pickup by our team.

Delivery and Pickup Delays

While we strive to meet every scheduled window, delays may occasionally occur due to traffic, weather, or other unforeseen circumstances.

Our team will contact you as early as possible to arrange a new time.

No Rental Delivery Outside Service Areas

Approved Rental Delivery Areas

Chicago (Illinois)

Dallas (Texas)

Fort Worth (Texas)

If you are outside these service areas, we are unable to process a rental order.

CONTACT US

Contact Information

Details

Email

info@medicalsuppliesandservices.com

Phone

847-696-6814

Website

www.medicalsuppliesandservices.com

Address

7080 N. McCormick Blvd, Suite #W19G, Lincolnwood, IL 60712

Contact - Medical Supplies Services - Checkout

At Medical Supplies and Services, your satisfaction is our priority. We are committed to providing high-quality medical supplies and ensuring you receive the correct product in perfect condition. Please read this policy carefully before initiating a return.

1. Return Window

We have a 15-day return policy. The returned item must be received back at our facility within 15 days from the date you received your order. Returns that arrive after this period will not be accepted.

IMPORTANT: If you need to return an item, please do not delay — ship it back immediately so that it reaches us within the 15-day window.

2. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

Return Eligibility Requirements

The item must physically arrive back at our facility within 15 days of the date you received it.

The item is in its original, unused condition with no cracks, scratches, signs of wear, dirt, or damage to any component.

The item is in its original packaging with all included accessories, components, and chargers.

A Return Authorization (RA) number has been issued before shipping the item back.

Note: Items showing any signs of use will not be eligible for a refund.

3. Non-Returnable Products

Due to health, safety, and hygiene regulations, the following product categories are strictly non-returnable and non-refundable:

Non-Returnable Product Categories

Bathroom Safety Equipment: Grab bars, shower chairs, bath benches, toilet safety frames, raised toilet seats, tub transfer benches.

Compression Stockings and Hosiery: All compression socks, stockings, sleeves, and garments.

Respiratory Accessories: Masks, tubing, humidifier bottles, filters, headgear, chin straps, and accessories that come into direct contact with the patient.

Maternity Products: All maternity support garments, braces, pillows, and related items.

Custom-Made or Custom-Built Items.

Opened or Used Consumables.

4. Return Shipping Costs

Who is responsible for return shipping depends on the reason for the return:

Return Situation

Shipping Responsibility

Item damaged during delivery

Medical Supplies and Services will cover the full return shipping cost.

Item damaged on our side

We will take full responsibility and bear all delivery and return shipping charges.

Wrong item sent by us

Medical Supplies and Services will cover the full return shipping cost.

Return due to change of mind or customer ordering error

The customer is responsible for the return shipping cost.

Note: Original outgoing shipping fees are non-refundable in all cases.

5. Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged or incorrect item:

Damaged or Incorrect Item Instructions

If possible, refuse the delivery at the door and notify us immediately.

If the item was delivered without a signature and is damaged, contact us within 48 hours of delivery.

We will arrange for the item to be repaired, replaced, or refunded and will cover all return shipping costs.

Do not discard the original packaging, as it will be required for any damage claim.

6. How to Request a Return

Please follow these steps to initiate a return:

Return Process Steps

Step 1 — Contact Us: Email info@medicalsuppliesandservices.com or call 847-696-6814. Include your order number, full name, item(s) to return, and reason for the return.

Step 2 — Receive Your RA Number: We will review your request and issue a Return Authorization (RA) number. Do not ship the item back without this number.

Step 3 — Ship the Item: Pack the item securely in its original packaging and write the RA number clearly on the outside. Ship immediately after receiving the RA number.

Step 4 — Inspection and Refund: Once received and approved, your refund will be issued to your original payment method within 7 to 10 business days.

7. Rental Equipment Returns

Rental equipment is not subject to the standard return policy above, as rentals operate under a separate rental agreement.

For rental equipment, the following pickup terms apply:

Rental Pickup Terms

Once your rental period is complete, our standard scheduled pickup time is 2:00 PM on your confirmed pickup date. Please ensure the equipment is ready and accessible at that time.

In some cases, our pickup team may experience delays beyond the scheduled time due to high order volumes and back-to-back fulfillment commitments.

Please do not remove the name tag attached to your rental item, as it is used by our team to identify and verify equipment during pickup. Removing it may cause delays or errors in the collection process.

IMPORTANT (Rental Pickup):

Important Pickup Notice

Standard pickup is scheduled at 2:00 PM.

Occasional delays may occur due to high order volumes — we will notify you if this happens.

Do not remove the name tag from your rental item at any time, as it is required for correct identification and pickup by our team.

8. Restocking Fees

Certain product categories may be subject to a restocking fee which will be deducted from your refund.

Any applicable restocking fees will be communicated at the time your RA number is issued.

9. Cancelled Orders

Orders cancelled after the item has already shipped are subject to all standard return policies above.

You must accept the delivery, obtain an RA number, and ship the item back immediately to ensure it arrives at our facility within the 15-day return window.

10. Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 7 to 10 business days.

Original shipping fees are non-refundable unless the return is due to our error.

CONTACT US

Contact Information

Details

Email

info@medicalsuppliesandservices.com

Phone

847-696-6814

Contact - Medical Supplies Services - Checkout