Adjustable Neck Posture Corrector

We deliver to customers residing international. No matter where you're from we give you the best experience.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Order Processing Times

Processing Time: Orders are processed within 1-3 business days, Monday to Friday.

Cut-off Time: Orders placed before 17:00 (GMT) London time will be processed the same day; those placed after will be processed the next business day.

Shipping Times

•United States: 3-7 business days

•United Kingdom: 3-7 business days

•Australia: 3-7 business days

Order Cancellations

You have a 24-hour window after payment completion to request cancellation before dispatch. Post-dispatch, standard cancellation procedures outlined in our refund policies.

Shipping Process

Our products get fulfilled bei FedEx, DHL, UPS and Wanb Express. The products are shipped by plane into the final country and from there will be delivered by trucks. We offer free shipping on all our orders.

Logistics fee for parcel refusal:In order to avoid unnecessary shipping and handling costs, we charge a logistics fee of 15€/$/£ for parcel refusals if:

- A delivery is refused at the front door by the recipient.- A parcel is not collected from a pick-up station or the delivery company within the collection period and is returned to us.

This fee covers the shipping and handling costs incurred and will be automatically deducted from the refund in the event of a return.

Please make sure that you accept your package as agreed or pick it up on time to avoid additional costs. Thank you for your understanding!

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Track your order via our Track Order Feature or reach out to our support team through our email: support@taalita.com

Contact information:

Website: Taalita

Company name: Cova International LLC

Address: 5441 S Macadam Ave., Portland, OR 97239, Oregon, United States

Email: support@taalita.com

Phone number: +1 850 996 0256

Our customer service hours: Mon-Fri 9 am - 5 pm (GMT−5)

Email or Phone - Taalita - Checkout

Policy Overview

Return Period: 30 days from delivery date

Refund Processing Time: 10 business days from receipt

Return Shipping Costs: Covered by customer

Restocking fee: There is no restocking fee.

This policy applies to all products except IPL HAIR Remover which has 100 day returns policy described in Section 1 of this policy.

1. 100-Day Money-Back Guarantee for IPL HAIR Reover

We offer a 100-day money-back guarantee – completely risk-free. For our IPL HAIR Remover.

Important: The guarantee only applies if you provide complete and carefully documented proof of your application. Without full photographic documentation, the claim cannot be accepted.

How the money-back guarantee works

Before your first use:Take a clear photo of the area you plan to treat before your first application. Be sure to include a visible date in the photo (e.g. by showing the date on a smartphone screen in the image).

After 4 weeks of use:Take another photo after four weeks of regular use. Again, the date must be clearly visible in the image.

After 8 weeks of use:Repeat the process after eight weeks, taking a photo of the same area with a visible date.

After 12 weeks of use:Take a final photo after twelve weeks of consistent use, once again making sure the date is visible.

Once you have taken all four photos, please email them along with your order number and contact details to support@taalita.comOur customer service team will review your request and guide you through the return and refund process.

Please note:

The 100-day guarantee is only valid for purchases made through our official online store.Due to privacy and data protection regulations, documentation of intimate areas (e.g. bikini line or genital region) is not permitted. In such cases, the guarantee cannot be used.

2. Exclusion of Right of Withdrawal

Please note: The legal right of withdrawal expires prematurely if:

•The product is sealed for hygiene reasons and the seal has been removed after delivery.

•The device was customized or personalized specifically for you.

•The device was inseparably mixed with other goods after delivery due to its nature.

If you have any questions about the guarantee, the application process, or your order, feel free to contact us anytime at support@taalita.com.

3. Item Conditions

Items must be in their original, unused condition with all tags attached and in the original packaging. Faulty items are not required to be in their original packaging.

To start a return, please follow these steps:

Contact Customer Service: Email

support@taalita.com with your order number, reason for return, and any supporting photos if applicable.

Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.

Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if the product is defective or incorrect.

Refund Policy:

Please 10 business days for your refund to be fully processed by your financial institution.

Return Period (Faulty/Incorrect Items)

For faulty, damaged, or incorrect items, you must notify us within a reasonable timeframe. within 30 days of delivery for a full refund.

Cancellation Policy

You have a 24-hour window after placing an order to request cancellation before it's dispatched. Once the order is dispatched, our standard returns policy applies.

We will process the order shipped out in 1-3 day, and consumer can cancel the order before the general shipping time, that is within 3 days cancellation. And consumer have rights to apply a Return within 14 days.

C ustom-order or personalised items do not have a right to 14 days refund. - If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

- If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason .

For qiuck repsond and refund process, please leave a paper of Payer Name, O rder numbe r, Email adn reason for return in the package .

Return Address

Yunling Warehouse, Niushan Zhong Wu Wei, Dongcheng, 523000 Dongguan, China

Contact information:

Website: Taalita

Company name: Cova International LLC

Address: 5441 S Macadam Ave., Portland, OR 97239, Oregon, United States

Email: support@taalita.com

Phone number: +1 850 996 0256

Our customer service hours: Mon-Fri 9 am - 5 pm (GMT−5)

Email or Phone - Taalita - Checkout