Adjustable Clamp-on gate hinge pair

Bullet Fence Systems, LLC: Shipping and Delivery Policy

Effective Date: December 22, 2025

1. Delivery Estimates & Fulfillment

While Bullet Fence Systems, LLC typically fulfills and ships orders within 1–3 business days, all delivery dates provided at checkout or in confirmation emails are estimates only. These dates do not constitute a guarantee of delivery by a specific time. Bullet Fence Systems, LLC shall not be held liable for any financial or project-related losses due to delays in transit.

2. Third-Party Carrier Responsibility

Orders are shipped from our facility in Okmulgee, OK via third-party carriers, primarily UPS and USPS. Once a package is transferred to the carrier, the risk of loss and title for the item passes to the customer. Bullet Fence Systems, LLC is not responsible for:

•Service interruptions or delays caused by the carrier.

•The suspension of "Service Guarantees" by carriers (e.g., UPS Ground or USPS).

•Missed project deadlines or contractor costs resulting from delayed arrival of fencing components.

3. Force Majeure and External Disruptions

Bullet Fence Systems, LLC is not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to:

•Acts of God: Severe weather, natural disasters, or fire bans affecting logistics.

•Labor & Supply Chain: Labor strikes, carrier capacity constraints, or global supply chain disruptions.

•Government Action: Regulatory changes, including 2025 trade or tariff implementations affecting raw material or shipping costs.

4. Limitation of Liability

In no event shall Bullet Fence Systems, LLC be liable for any consequential, indirect, incidental, or special damages—including, without limitation, loss of labor hours, rental equipment costs, or lost profits—arising out of a late shipment. Our maximum liability for any shipping-related issue is limited to the refund of the shipping fees paid by the customer, at our sole discretion.

5. Address Accuracy & Redirects

The customer is responsible for providing a complete and accurate shipping address at the time of order. Bullet Fence Systems, LLC is not liable for delays or delivery failures resulting from incorrect address entry. Any fees for address correction or package redirection charged by the carrier will be passed on to the customer.

6. Claims for Lost or Damaged Goods

•Damaged Items: Customers must inspect all materials upon delivery. Any damage must be reported to info@bulletfence.com within 30 days of purchase to be eligible for return or replacement.

•Lost Packages: Claims for packages marked "Delivered" but not received must be filed by the customer directly with the carrier.

7. Wholesale & Bulk Shipments

For wholesale or contractor orders involving pallet quantities, shipping terms may vary based on the specific quote and carrier (e.g., LTL freight). In these cases, the customer or their representative must be present to unload and inspect the order at the time of delivery.

Contact - Bullet Fence Systems - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item that is returned to us more than 30 days after delivery will not be returned.

All returns and exchanges are subject to a restocking fee of 20% of the price of the returned item(s).

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bulletfence.com.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bulletfence.com and send your item to: 1001 E 20th Street Okmulgee Oklahoma US 74447.

Shipping To return your product, you should mail your product to: 1001 E 20th Street Okmulgee Oklahoma US 74447

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Bullet Fence Systems - Checkout