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Last Updated: July 18, 2026

PHYSIOATHLETX currently ships orders exclusively within the United States. Available shipping methods, applicable charges, and estimated delivery timeframes are displayed during checkout before payment is completed.

Orders are processed through our U.S.-based fulfillment network and delivered using established national and regional shipping carriers. Processing and delivery estimates may vary depending on the destination, order volume, carrier operations, weather conditions, and other circumstances outside our reasonable control.

Shipping Options and Costs

The following shipping methods are available for eligible orders delivered within the United States:

Shipping Method

Cost

Transit Time

Total Estimated Delivery

Free Standard Shipping

$0.00

7–9 business days

7–11 business days

Insured Shipping + Priority Processing

$4.95

6–8 business days

6–10 business days

Priority Express Shipping

$9.95

5–7 business days

5–9 business days

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping receive priority during internal order handling and include shipping protection coverage where applicable.

The shipping option selected during checkout does not change the product itself. It applies only to order handling priority, estimated transit time, and applicable shipping protection.

Order Processing

Order Cut-Off Time: 12:00 PM Eastern Time (EST/EDT)

Processing Time: 0–2 business days

Orders are processed from Monday through Friday, excluding public holidays.

Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing time includes:

Order verification

Payment confirmation

Product preparation

Packaging

Transfer to the shipping carrier

Delivery time begins after the order has been dispatched and accepted by the carrier.

Delivery Timeframes

Free Standard Shipping

Processing Time: 0–2 business days

Transit Time: 7–9 business days

Estimated Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

Processing Time: 0–2 business days

Transit Time: 6–8 business days

Estimated Total Delivery Time: 6–10 business days

Priority Express Shipping

Processing Time: 0–2 business days

Transit Time: 5–7 business days

Estimated Total Delivery Time: 5–9 business days

All delivery timeframes are estimates and are not guaranteed.

Delivery delays may occur because of:

Carrier congestion

Severe weather

Peak holiday periods

Transportation disruptions

Address verification issues

Unexpected fulfillment delays

Events outside our reasonable control

A delay within the carrier network does not automatically indicate that a shipment is lost.

Business Days

For the purposes of this Shipping Policy, business days are Monday through Friday, excluding public holidays.

Weekends and public holidays are not included when calculating processing or transit timeframes.

Order Tracking

After an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information, where available.

Tracking details may require a short period to become active after the carrier receives or scans the shipment.

Customers may use the tracking information provided to review the latest shipment status directly through the carrier’s tracking system.

In some cases, tracking updates may be delayed even though the shipment remains in transit.

Shipping Destinations

PHYSIOATHLETX currently ships only to eligible addresses within the United States.

We do not currently offer international shipping.

Shipping Restrictions

We are unable to deliver to:

PO Boxes

APO, FPO, or DPO addresses

Locations where carrier delivery is unavailable or restricted

Addresses that cannot be validated or safely serviced

If an order cannot be delivered to the address provided, we may contact the customer using the email address or telephone number associated with the order.

We reserve the right to cancel and refund an order where delivery cannot reasonably be completed.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, customers should verify:

Recipient name

Street address

Apartment, suite, or unit number

City

State

ZIP code

Telephone number

PHYSIOATHLETX is not responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, outdated, or improperly formatted information submitted during checkout.

Address Changes

To request an address correction, contact us immediately at:

Email: support@physioathletx.com

We will attempt to update the address if the order has not entered fulfillment or been dispatched.

Address changes are not guaranteed once processing has begun. After an order has shipped, we may be unable to redirect it.

Incorrect Address or Failed Delivery

When a shipment is returned because of an incorrect or incomplete address, refusal, failed delivery attempt, or failure to collect the package, we may contact the customer to arrange reshipment.

Additional shipping charges may apply before an order is sent again.

Where permitted by applicable law, shipping or carrier charges associated with an undeliverable order may be deducted from any approved refund.

Lost Packages

A shipment may be considered delayed or lost only after the applicable carrier has completed its review or investigation.

If tracking has not updated for an extended period or the order has not arrived within the expected timeframe, contact us at:

Email: support@physioathletx.com

Please provide:

Your order number

The recipient’s full name

The shipping address

The tracking number

A description of the issue

We will review the shipment information and, where appropriate, coordinate with the carrier or fulfillment provider.

Depending on the outcome of the investigation, an appropriate resolution may include a replacement, refund, or another reasonable solution.

Damaged Packages

Customers should inspect their shipment promptly after delivery.

If an order arrives damaged, contact us as soon as possible. Reporting the issue within 48 hours of delivery is recommended for faster handling.

Please include:

Your order number

Clear photographs of the damaged product

Photographs of the outer packaging

Photographs of the shipping label

A description of the damage

We may request additional evidence to determine whether the issue occurred during fulfillment or shipping.

Reporting within 48 hours is recommended for efficient investigation and does not limit any mandatory consumer rights available under applicable law.

Shipping Protection

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping include shipping protection coverage where applicable.

Shipping protection may assist with eligible cases involving:

Loss during transit

Carrier-confirmed damage

Certain delivery-related incidents

Coverage is subject to review of the order, tracking history, customer-provided information, carrier findings, and the circumstances of the shipment.

Shipping protection does not automatically cover issues caused by an incorrect address, unauthorized redirection, refusal of delivery, failure to retrieve a package, or events occurring after confirmed delivery.

Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm the shipping address on the order

Check entrances, porches, reception areas, parcel lockers, and other safe delivery locations

Ask household members, neighbors, building management, or reception staff

Allow a short period for delayed carrier scanning or final delivery

If the package remains missing, contact us with your order number and tracking details.

We may ask the carrier to review the delivery scan, location data, proof of delivery, or other available records.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

When this occurs, customers may receive:

Multiple tracking numbers

Packages delivered on different dates

Separate shipment confirmation emails

A partial delivery does not necessarily mean that an item is missing. Remaining items may still be in transit.

Order Changes and Cancellations

To request an order change or cancellation, contact us immediately at:

Email: support@physioathletx.com

We cannot guarantee that an order can be changed or canceled after it has entered processing.

Once an order has been dispatched, it cannot be canceled and must be handled in accordance with our Return and Refund Policy .

Carrier Responsibility

After a shipment has been transferred to the carrier, delivery is subject to the carrier’s operational procedures, transportation network, and delivery conditions.

We will provide reasonable assistance with eligible shipping issues, but we do not control carrier scanning intervals, delivery routes, weather interruptions, or transportation delays.

Nothing in this section limits any responsibility that cannot lawfully be excluded.

Fulfillment Information

Orders are processed and dispatched through our U.S.-based fulfillment network to support delivery throughout the United States.

U.S. Fulfillment and Returns Processing Center:631 Westport Pkwy, Grapevine, TX 76051, United States

This address is a logistics and processing facility and is not open to the public.

Customers must not send returns to this address without first receiving written authorization and return instructions from our support team.

Contact Information

For shipping, delivery, tracking, or fulfillment-related questions, contact us using the information below:

Store Name: PHYSIOATHLETX

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@physioathletx.com

Phone Number: +1 702 760 3160

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact - PHYSIOATHLETX - Checkout

Last Updated: July 18, 2026

At PHYSIOATHLETX, we offer a 90-day return period. You may request a return within 90 days from the date your order is confirmed as delivered to the shipping address provided during checkout.

Eligibility for Returns

To qualify for a return, all applicable conditions below must be met:

The item must be unused and remain in its original condition

The item must be returned in its original packaging with all included parts, accessories, manuals, and components

A valid proof of purchase, such as an order confirmation or receipt, must be provided

The return request must be submitted and approved before the product is sent back

Returns of non-defective products are accepted when they meet the eligibility requirements described in this policy.

Products returned without prior authorization or without following the provided return instructions may be refused or may not be processed.

How to Start a Return

To request a return, contact our customer support team at:

Email: support@physioathletx.com

Please include the following information in your request:

Your order number

The item or items you wish to return

The reason for the return

Photographs or supporting information, where relevant

After reviewing your request, our support team will provide the applicable return authorization, step-by-step instructions, and the correct return address.

All return requests must be submitted within 90 days of confirmed delivery.

Do not send a product back before receiving written approval and return instructions from our support team.

Return Shipping Costs

For standard returns involving non-defective products, return shipping costs are the responsibility of the customer.

When a return is required because an item was delivered damaged, defective, or incorrect, we will review the circumstances and provide an appropriate resolution. Depending on the situation, this may include:

Covering reasonable return shipping costs

Sending a replacement product

Issuing a full or partial refund

Providing another suitable resolution

PHYSIOATHLETX does not charge restocking fees for approved returns.

Original shipping charges, including optional expedited or priority shipping fees, are generally non-refundable unless the return results from an error attributable to us or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

When an item arrives damaged, appears defective, or differs from the product ordered, contact us as soon as possible. We recommend reporting delivery-related issues within 48 hours to allow for faster investigation and resolution.

Your request should include:

Your order number

A clear description of the issue

Photographs or videos showing the product, packaging, shipping label, and reported problem

We may request additional information to verify the issue and determine the most appropriate resolution.

Submitting a report within 48 hours is recommended for efficient handling, but it does not limit any mandatory rights available under applicable law.

Non-Returnable Items

The following products are not eligible for return:

Gift cards

Products clearly identified as final sale at the time of purchase

Products that have been used, altered, damaged after delivery, or returned without all original components

Products returned without prior authorization

Additional return restrictions may apply where required for hygiene, safety, or legal reasons. Any such restriction will be clearly disclosed on the applicable product page before purchase.

This section does not affect rights relating to products that arrive defective, damaged, incorrect, or otherwise fail to meet mandatory legal requirements.

Refund Process

After an approved return is delivered to our returns processing facility, the product will be inspected to confirm that it satisfies the return conditions.

Returned items are typically reviewed within 5–7 business days after arrival

When the return is approved, the refund will be issued to the original payment method within 7 business days

After a refund is issued, the time required for the funds to appear in your account depends on the applicable bank, card issuer, Shopify Payments, PayPal, or other payment provider.

Shipping, banking, and payment-processing delays are outside our direct control.

When a refund has been approved but has not appeared after 15 business days, please contact our support team so we can review the transaction.

Refund Amounts

Approved refunds generally cover the purchase price paid for the returned product.

Original shipping charges are not normally refundable unless:

The item received was damaged, defective, or incorrect

We made an error while processing or fulfilling the order

Applicable consumer protection law requires the shipping charge to be refunded

Any promotional discount, coupon, store credit, or bundle pricing applied to the original order may be reflected proportionally in the refund calculation.

Exchanges

PHYSIOATHLETX does not currently provide direct product exchanges.

To receive a different item, size, model, or variation, you must:

Request a return for the original product

Wait for the return request to be approved

Place a separate order for the preferred product

A replacement provided as a resolution for a damaged, defective, or incorrect item is not treated as a standard exchange.

Order Cancellations

Orders may be canceled only before fulfillment or shipment has begun.

To request a cancellation, contact us immediately at support@physioathletx.com with your order number.

We cannot guarantee that a cancellation request will be completed because orders may enter processing shortly after purchase.

Once an order has been shipped, it cannot be canceled and must instead be handled under the return procedure described in this policy.

Refused and Undeliverable Orders

Customers are responsible for entering a complete and accurate shipping address during checkout.

When an order is returned because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete address, additional shipping or handling costs may be deducted from the refund where permitted by law.

We will contact the customer when additional information is required to resolve an undeliverable shipment.

Returns Processing Location

Approved returns are processed through our U.S.-based fulfillment and returns network.

U.S. Fulfillment and Returns Address:631 Westport Pkwy, Grapevine, TX 76051, United States

Returns must be sent to this location only after receiving written approval and complete return instructions from our customer support team.

This address is a logistics and processing facility and is not a public retail store or customer service location. Walk-in returns are not accepted.

Payment Method Refunds

Refunds are issued only to the original payment method used for the purchase, except where another method is required by law or expressly agreed in writing.

Payments may be processed through Shopify Payments, PayPal, or another payment option displayed during checkout.

PHYSIOATHLETX does not control the internal processing time of banks, card issuers, or third-party payment providers after a refund has been submitted.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, reduce, or replace any mandatory consumer right or legal remedy available under applicable law.

Where this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take precedence.

Contact Information

For return, refund, cancellation, or order-related assistance, contact us using the information below:

Store Name: PHYSIOATHLETX

Company Name: FUTUREWAVE SOLUTIONS LIMITED

Company Number: 77242548

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@physioathletx.com

Phone Number: +1 702 760 3160

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Contact - PHYSIOATHLETX - Checkout