Additional DVD Disc Set

Last updated: January 1, 2025

OVERVIEW

All MadeByPhotos orders are custom-made and may experience production or carrier delays. We’ll keep you updated by email and provide tracking as soon as your package ships.

FREE SHIPPING

• Always free shipping on All-in-One Digitization Kits and Express Scanning packages (both ways for the kit/program where applicable).

• Free standard shipping on merchandise orders over $99 (subtotal after discounts, before tax).

• Free shipping applies to standard methods only; expedited/rush options are extra.

WHERE WE SHIP

We currently ship to the contiguous United States (the 48 states and D.C.).

We do not ship to Alaska, Hawaii, or overseas military addresses (APO/FPO/DPO).

PROCESSING & PRODUCTION TIMES

Because everything is custom, processing and production times vary by order size and service. Most stocked items (e.g., kits) ship in 1–3 business days. Custom products and the return of digitized materials ship after work is completed and approved. Delivery dates are estimates, not guarantees.

SHIPPING METHODS & ESTIMATES

Standard shipping typically arrives in 3–8 business days after dispatch, depending on destination and carrier. Expedited options (when offered) are calculated at checkout. Carrier delays due to weather, peak season, or other events are outside our control.

PREPAID MAILING LABELS TO SEND YOUR PHOTOS/VIDEOS TO US

• Labels Provided: For All-in-One Kits and Express Scanning, we may include or email you a prepaid label to send your materials to us.

• Expiration: These inbound labels become inactive 364 days after issuance/purchase.

• Reactivation: If your label has expired, contact us to reactivate or purchase a replacement label at current rates (per our Terms of Service).

• If a label is lost or damaged before use, contact us—we’re happy to help with a replacement.

TRACKING & DELIVERY

A tracking number will be emailed once your order ships. Please allow up to 24 hours for the carrier to update scans. We may require a signature for high-value shipments at our discretion.

ADDRESS ACCURACY & UNDELIVERABLE PACKAGES

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address, we’ll contact you; reshipment will require payment of additional shipping charges.

SPLIT SHIPMENTS

To avoid delays, we may ship items in your order separately at no extra charge.

LOSS, DAMAGE, OR DELAY IN TRANSIT

Once a carrier accepts your package, risk of loss passes to the carrier. If your shipment is lost, delayed, or arrives damaged, notify us within 7 days so we can assist with a carrier claim and next steps. Coverage limits and our liability are further described in our Terms of Service.

HOLIDAYS & PEAK SEASONS

During peak periods and holidays, both production and carrier networks may run slower. Order early if you have a special date in mind—delivery dates are not guaranteed.

CHANGES & CANCELLATIONS

We’ll do our best to help if you need to change your address or shipping method before dispatch. Once an order has shipped, changes are not possible.

QUESTIONS

We’re here to help. Contact support@madebyphotos.com if you need assistance with shipping, tracking, or prepaid label reactivation.

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Last updated: January 1, 2024

This policy covers three categories of orders placed on MadeByPhotos.com : (1) Digitization Services (All-in-One Digitization Kits & Express Scanning), (2) Restoration Services, and (3) Prints & Custom Products.

1) Digitization Services (All-in-One Kits & Express Scanning)

Refund window: You may request a refund up to 364 days from the purchase date, provided none of the shipping labels for your order have been used.

What “used” means: A label is considered used once any carrier scans it in transit. This includes outbound kit labels, inbound labels for sending your items to us, and return-to-you labels.

No refunds/exchanges after shipment: Once any package associated with the order has been shipped (label scanned), the order becomes non-refundable and not eligible for exchange.

2) Restoration Services (Photo/Video Restoration)

Before upload: You may cancel and receive a refund any time before you upload any photos or videos for restoration.

After upload: All sales are final once any photos or videos have been uploaded or otherwise delivered to us for restoration work.

3) Prints & Custom Products

Because these items are made to order and customized for each customer:

All sales are final after purchase, except in cases of defects or damage.

•If your order arrives defective or damaged, contact us within 14 days of delivery and we’ll replace the item at no charge or issue a refund, at our discretion.

What we need to help quickly (prints/products):

•Your order number

•A brief description of the issue

•Clear photos showing the defect/damage and the packaging (if damaged)

How to Request a Refund or Report an Issue

Email support@madebyphotos.com with your order number and a short description of your request. For damage/defect claims, please include photos as noted above. We’ll confirm eligibility and next steps.

Additional Notes

Refund method & timing: Approved refunds are issued to the original payment method. Processing times vary by provider.

Non-refundable charges: Original shipping, rush fees, and third-party carrier fees (if any) are non-refundable, except where required by law.

Items in transit: We cannot intercept or refund items already in transit.

Legal rights: This policy applies in addition to any rights you may have under applicable consumer protection laws.

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