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Every order is special to us and we work really hard to send our parcels on time. Orders placed before 1 pm Monday to Friday will be dispatched the same day, so you'll get your lovely products as soon as possible.

UK Delivery

OPTIONS

DELIVERY TIME

COST

Standard delivery Royal Mail 2nd Class: Available for UK delivery only; Monday-Saturday excluding UK Bank Holidays.

Estimated 2-5 working days. Deliveries to non-UK mainland areas may be delayed and can take up to 7 days.

£3.99 or FREE over £50

DPD Tracked Next Day (signature required). UK MAINLAND ONLY Available for UK delivery only; next working day if ordered by 1pm Monday-Friday (please note: orders placed on a Friday before noon will be delivered the next working day - either the following Monday, or Tuesday if it's a Bank Holiday). You'll receive a tracking number to track your parcel.

Guaranteed next working day to UK mainland addresses.

From £9.99

DPD Tracked Saturday or Sunday delivery for orders placed before 1pm Friday (signature required). UK MAINLAND ONLY We're able to deliver your parcel either on a Saturday or a Sunday for your convenience. Please choose the day that works for you. You'll receive a tracking number to track your parcel.

Guaranteed on your specified day to UK mainland addresses.

From £12.50

Offshore, Rural & Non-Mainland Delivery (subject to extra charges due to location & size/weight of parcel)

OPTIONS

DELIVERY TIME

COST

Scottish Highlands & Islands (DPD Two-Day Service)

Estimated 2-5 working days.

From £20

Northern Ireland ( DPD Two-Day Service)

Estimated 2-5 working days.

From £20

Channel Isles ( DPD Two-Day Service)

Estimated 2-5 working days.

From £20

Scilly Isles (DPD Two-Day Service)

Estimated 2-5 working days.

From £20

Isle of Wight ( DPD Two-Day Service)

Estimated 2-5 working days.

From £20

Isle of Man ( DPD Two-Day Service)

Estimated 2-5 working days.

From £20

International Delivery

COUNTRY

OPTION

COST

EU* [ Please visit: https://tobytiger.de/ ]

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

A: Standard delivery.

Estimated up to 14 working days.

€9 or FREE over €100

B: DPD Tracked delivery (signature required).

Estimated 2-5 days.

€20

Rest of Europe**

Standard delivery.

Estimated up to 14 working days.

From €9

Rest of the W orld** [Caluclated at checkout]

Standard delivery.

Estimated 14 working days.

From £10

* Please note , if your order is very heavy we may have to contact you for extra delivery costs.

** Some countries may add on taxes or charges, which we can't be responsible for, sorry! You will have to pay for these directly.

Contact - Toby Tiger UK - Checkout

No-quibble returns

Thanks for ordering with us. More likely than not, you’ll love your items! But if there’s any reason you’re not happy with your order, then we’re not happy either. That’s why we offer fuss-free returns on all our items. Yay!

🐯 How to Return Your Toby Tiger Clothes

- Items must be unworn, unwashed, and returned with all original labels and packaging (swing tags and clear bag).

- We’re happy to accept returns within 60 days of purchase.

👉 Click here to start your clothing return

To request a return:

1. Log in to your Toby Tiger account (or click the link above).

2. Find the item you’d like to return and click “Request Return.”

3. Choose a reason for your return and, if you like, add extra details in the notes section.

4. Click “Request Return.”

We’ll review your request within 72 hours and email you with instructions on how to send your item(s) back.

How to return your Bigjigs Toys order:

Simply email the following information to returns@bigjigstoys.co.uk and they will email you instructions for returning your product:

Order number (required)

Reason for return (required)

Products being returned (required)

Photos to show product defects (optional).

Please Note:

You are responsible for shipping the products back to them. We recommend using a trackable shipping method. For more information please visit the Bigjigs Toys website

How to return your Threadbear Toys order:

Simply email the following information to help@threadbeardesign.com and they will email you instructions for returning your product:

Order number (required)

Reason for return (required)

Products being returned (required)

Photos to show product defects (optional).

Please Note:

You are responsible for shipping the products back to them. We recommend using a trackable shipping method. For more information, please visit the Threadbear Toys website

International customers

You can return your item/s using any delivery method you like. Don’t forget to fill out the returns form that came with your order and be sure to get proof of postage. If we don’t receive your return, we won’t be able to give you a refund. Sorry!

Please send your items back to us at:

Toby Tiger Returns Unit 6 The Quoin Estate 73 Marlborough Rd Lancing BN15 8AD United Kingdom

Faulty items

Please let us know if something’s gone wrong. It’s rare but it can happen from time to time. Please email us at info@tobytiger.co.uk and tell us the problem. We’ll then be in touch to tell you how we’re going to fix it.

Exchanges

If you need to exchange something for, say, a different size, the best thing to do is to buy the item again and return the original one to us in the same ways we’ve listed above.

Toby Tiger shop

If you bought something from our Brighton shop, just head back within 28 days (or 14 days if it’s a sale item), along with your unused items and receipt. We can sort it out for you straight away.

If you want to return something you bought from one of our lovely independent stockists, you’ll need to get in touch with them.

Contact - Toby Tiger UK - Checkout