Active Comfort Ultimate Bedding Bundle

Shipping Information

FEDEX, UPS & USPS SHIPPINGIf you received a shipment confirmation from SHEEX and would like an update on your delivery, please contact the carrier detailed in your shipping confirmation email directly.

FedEx: 1-800-463-3339

UPS: 1-800-742-5877

USPS: 1-800-275-8777

*Important notice: Our shipping partners have informed us that weather disruptions across the country may impact shipments. If you have any questions, please reach out to the shipment carrier detailed in your tracking email.

FREE STANDARD SHIPPING

We offer free standard (ground) shipping on all domestic orders within the United States on orders that are above $150.00.*All sales on products from on our ”SALE” page are final. Regular charges will apply to orders shipping elsewhere and to all orders shipping via an expedited method.

DAMAGED SHIPMENTS

If your SHEEX® order arrives with obvious shipping damage, we request that you refuse the delivery. If you find shipping damage after you have accepted the shipment, please contact our Customer Service Department at 1 (856) 334-3021, Option #1

EASY RETURNS & EXCHANGES

Your satisfaction is important to us. You can return or exchange your purchase at any time up to 30 days after purchase. No additional shipping charges will be incurred when you initiate an exchange or return that is due to a SHEEX® product defect or shipping error. Click here for more information about returns and exchanges.

DOMESTIC SHIPPING

You can view shipping costs for express shipping methods to all destinations by adding merchandise to your shopping cart and beginning the checkout process.

FedEx SmartPost -

Orders shipped via FedEx SmartPost followed by the US Postal Service (USPS) and are estimated to arrive between 7-10 days. Delivery can take up to 7-10 days after the ship date. Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change during holiday season, due to heavy volumes.

Estimated Shipping & Delivery Times

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

7–10 Business Days

Tuesday

Wednesday

7–10 Business Days

Wednesday

Thursday

7–10 Business Days

Thursday

Friday

7–10 Business Days

Friday

Monday

7–10 Business Days

Saturday

Monday

7–10 Business Days

Sunday

Monday

7–10 Business Days

* Based on Product Availability

FedEx 3Day -

Orders shipped via FedEx 3Day are estimated to arrive 3 business days after the ship date. Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change during holiday season, due to heavy volumes.

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

3 Business Days

Tuesday

Wednesday

3 Business Days

Wednesday

Thursday

3 Business Days

Thursday

Friday

3 Business Days

Friday

Monday

3 Business Days

Saturday

Monday

3 Business Days

Sunday

Monday

3 Business Days

* Based on Product Availability

FedEx 2Day -

Orders shipped via FedEx 2Day are estimated to arrive 2 business days after the ship date. Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change during holiday season, due to heavy volumes.

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

2 Business Days

Tuesday

Wednesday

2 Business Days

Wednesday

Thursday

2 Business Days

Thursday

Friday

2 Business Days

Friday

Monday

2 Business Days

Saturday

Monday

2 Business Days

Sunday

Monday

2 Business Days

* Based on Product Availability

FedEx Standard Overnight

Orders shipped via FedEx Overnight are estimated to arrive 1 business after the ship date. Please note that SHEEX is not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change during holiday season, due to heavy volumes.

Orders Placed after 11:00AM EST

Estimated Ship Date*

Estimated Arrival Date*

Monday

Tuesday

Next Business Days

Tuesday

Wednesday

Next Business Days

Wednesday

Thursday

Next Business Days

Thursday

Friday

Next Business Days

Friday

Monday

Next Business Days

Saturday

Monday

Next Business Days

Sunday

Monday

Next Business Days

* Based on Product Availability

INTERNATIONAL SHIPPING

International Orders may take 4-6 weeks to arrive due to local customs and shipping processes. Currently, SHEEX is only able to provide estimated duties and taxes for our Canadian customers. Please note that if you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will be responsible for the return shipping charges to our warehouse.Our Customer Service Team is more than happy to assist you with international shipping requests. Please call SHEEX® Customer Service from 8 A.M. – 6 P.M. Eastern at 1-856-334-3021 and select option 1. Or you can email us at customerservice@SHEEX.com. We look forward to helping you achieve your best night’s sleep.We would be happy to assist you with international shipping options. Please call SHEEX® Customer Service from 8AM - 6PM Eastern at 1-856-334-3021 and select option 1, or email customerservice@SHEEX.com.

We look forward to helping you achieve your best night’s sleep.

ORDER STATUS/ORDER TRACKING It's easy to check your order status after it has been placed. To track your order, log in to your customer account by clicking here. After your order has shipped, you will receive an email containing tracking information for your shipment.TIMING OF

ORDERS TO BE SHIPPEDOrders placed by 11:00 AM Eastern (8:30 AM Pacific), Monday through Friday, will usually ship the same day. Orders placed after this time will ship on the next business day. You will receive an email confirmation once your order has shipped. During the checkout process, you will see an estimated arrival date for the shipping method that you select.

NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order.

SHIPPING ORDER CONFIRMATIONWhen your order has shipped, we will send you an email containing a tracking number so that you can track your order online."

ORDER DATE" VS. "SHIP DATE" AND EXPRESS SHIPMENTSWhile we make every effort to ship your order as quickly as possible, often times an order will not ship on the same date as when the order is placed. Thus your "Order Date" and your "Ship Date" may not be the same. When you place an order, you will see an "Estimated Ship Date" on the order page. If you have selected an express shipping method, please be aware that the shipping speed will be in relation to the date when the order ships. For example, if you place an order on Friday evening and select 2 Day Shipping, your order may not ship until Monday and then will arrive on Wednesday. Although most orders are shipped the same or next day, please take weekends and holidays into account when anticipating shipping speed.

SHIPPING TO P.O. BOXES OR APO/FPO ADDRESSESUnfortunately, we are unable to ship to P.O. Boxes due to current limitations with the US Postal Service. For APO/FPO Addresses, please call: (856) 334-3021

CONTACT USWe are available Monday through Friday from 9 AM to 6 PM Eastern (6 AM to 3 PM Pacific) to assist you.customerservice@sheex.com

SHEEX® makes top-quality cooling bedding and sleepwear which is why we offer a 60-Night Risk-Free Guarantee*. If for any reason you need to return your SHEEX product that was purchased from SHEEX.com, simply follow the below instructions.

Returns

We make exceptional products and fully stand behind their quality. However, if you are unsatisfied with your purchase for any reason, we will gladly accept returns and exchanges within 60 nights of the purchase date. Returns are refunded in the original payment form. SHEEX cannot accept returns after 60 nights for any reason other than manufacturer defects (see criteria below).

Gift cards and international purchases are not eligible for returns. If you were the recipient of a product as a gift, returns shall be honored if requested within sixty (60) nights of the original purchase and refunds shall be issued in the form of store credit or to the payment method used in the original purchase.

To initiate a return to SHEEX.com, simply click the Easy Product Returns icon below.

Easy Product Returns

You will need the email address or the SHEEX order number and the shipping address zip code used to place the order.

If you experience any issues with the online return request form, please email: RETURNS@SHEEX.COM to request a return label. Please allow up to 10 business days for the refund to be credited to your original payment method.

Please include the following information in the email to RETURNS@SHEEX.COM ;

•The purchase order number

•The product(s) you are returning

•The reason for the return

Exchange Policy

We're so confident that you'll love our sheets, we welcome you to try them out, risk-free, for 60-nights.

You have 60-nights from the date of purchase to exchange any item purchased on SHEEX.COM

If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order.

SALE section items may not be returned or exchanged. ALL SALES ARE FINAL.

New orders are not eligible for any discounts or promotions that were applied to the original order.

Orders being shipped to Canada are subject to duties and taxes at the consumer's expense. SHEEX can only provide estimated duties and taxes on Canadian orders. The consumer is responsible for all duties and taxes upon delivery. Customer is also responsible for the cost of return shipping.

Exchanges are shipped as soon as possible following receipt of your original item. Be sure to include all original packaging and contents in order expedite your exchange.

Please note that we do not accept returns, exchanges or warranty claims of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

Warranty Coverage:

The SHEEX Product Warranty covers all defects as defined below for one (1) year following purchase of the product from SHEEX unless otherwise noted on product tags or packaging. This one (1) year warranty stays with the original date of purchase by the original purchaser and owner:

What is NOT Covered:

•Normal wear and tear.

•Any improper use of the product.

•Minor imperfections such as slight cosmetic flaws.

•Stains, tears, burns, and discoloration that occur over time and/or are caused by you.

•Personal opinions or preferences regarding the softness, firmness, smoothness, or attributes of the product.

•Any product(s) purchased or acquired used, resold, gifted or anyway not in possession of the original owner.

•Any product(s) purchased not from SHEEX or a non-authorized SHEEX distributor.

•Physical damage to the product caused by you.

•Allergies or sensitivities to SHEEX Performance Fabrics (known as fabrics going forward) or materials or scents.

•Damage caused by insects, animals, rodents, or children.

•Naturally occurring aromas from polyester, spandex, TENCEL™ Lyocell, memory foam or any other materials used in our products.

•Damage from improper cleaning methods or improper cleaning materials.

•SHEEX reNEWed Products, all sales are final.

•FINAL SALE section product may not be returned or exchanged. *

* Shipping costs cannot be refunded.

* Please note that we do not accept returns or exchanges of items purchased from third-party retailers. We recommend getting in touch with any third-party retailer directly for information on their return policies Mattress Warranty Coverage:

Covered Defects: The following shall be considered as a defective (collectively “Defects”) product should your product meet the below criteria as determined solely by us:

•Visible indentation or sag of mattresses greater than one (1) inch that is not a result of improper use, an improper bed, bed base or foundation, including caused by the use of flexing or bowed slats.

•A physical flaw in the construction of the product, such as fabric tearing or stitch unraveling, that does not result from improper use.

Additional SHEEX® Mattresses warranty information can be found linked here.

Defective Items

If you’ve received a defective item, please contact Customer Service by phone, 856-334-3021, by emailing, CustomerService@SHEEX.com , or by using the “Live Chat” feature on our website for assistance and we will provide you with a prepaid return label.

Please be sure to have the following information available:

•The purchase order number

•Photographs of the defective or damaged item displaying the SHEEX tags

•Did you notice the damage over time, or did it happen all at once?

Your Defective Item Warranty Remedy

SHEEX® has sole discretion to determine if your Defect is legitimate as per this Limited Warranty. If the product is found to be defective, your sole remedy will be a replacement of your product with a comparable size, color and model. Should your size, color and/or model be discontinued or out-of-stock, we will provide the most comparable product available as a replacement at our discretion.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT AND OUR TOTAL LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.

*60-Night Risk Free Guarantee will not apply to final-sale products. SHEEX reserves the right to amend this policy at any time for any reason.