Accessory Pack of TP5 Treadmill

Order Processing Time:

All orders will be processed within 1-2 business days. Orders placed on weekends and holidays will be processed on the next business day.

Ship From

Shipping Method

Delivery times

Costs

United States, Austria, Canada, France, Germany, United Kingdom, Italy, Netherlands, Poland, Portugal, Spain

HermesFEDEXDHLGLS

2-4 business days

Free

Hungary, Ireland, Luxembourg, Sweden, Belgium, Czech Republic, Denmark

3-5 business days

$10.00

Lithuania, Switzerland, Bulgaria, Croatia, Slovenia, Vatican City, Estonia, Romania, Finland, Greece, Latvia, others

7-10 business days

$20.00

About shipping area

Delivery is not available for P.O. BOX or APO/FPO address, Thanks for your understanding.

Where can I check the shipping detail of my order?

Enter your tracking number at this link: Orders

You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.

Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing it. We accept order cancellations before the product has been shipped. If the order is canceled before shipment, you will receive a full refund. We cannot cancel orders once the package has been shipped or is in transit. Once your cancellation request is processed, we will notify you via email.

Free Shipping

We offer free express shipping on our products. Please note that if the delivery address is in a remote location, you may incur additional shipping costs at standard market rates.

Toputure assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-2 days for transportation to remote regions.

Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

Shipments that are confiscated or disposed of due to a violation of transportation regulations.

Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

The consignee address is a school, unit, or residential community where the courier has no access.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Contact - Toputure - Checkout

At Toputure, Your Satisfaction Is Of The Utmost Importance To Us.

Our dedicated Quality Control and Quality Assurance teams inspect your items before dispatch. The quality of our products is guaranteed. However, you need to check your order carefully and accurately before purchasing. See information on product detail pages. We can arrange returns and refunds for you quickly and easily if there is a quality issue with the item you received. We are here to help you! If you have any problems with your order, you can always contact our support team. Toputure supports worry-free returns and refunds within 90 days after receiving the goods.

Contact Us: Email: help@toputure.com

Cancel Order

Dear friends, if the order is canceled before the order is shipped, the canceled order will receive a full refund. For cancellation requests after an order has been shipped, a Return Material Authorization needs to be issued whether or not the customer has received the order.

I Want To Change My Shipping Address

1: Contact online customer service to confirm whether your order has been shipped

2: After the modification is successful, the logistics order number will be updated in the background.

Return

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

If you purchased the product on the official website, please contact us at help@toputure.com.

You must show a receipt or proof of purchase. We will check and contact you.

We will generate a return logistics waybill, which will be picked up by the courier company.

After the warehouse receives the return inspection confirmation, the refund will be processed within 72 hours.

It may take some time for the refund to appear in your account. Processing refunds usually takes 3-7 business days. If you have completed all these steps and have not received your refund, please contact us at help@toputure.com.

Delayed or lost refunds (if applicable)

If you haven't received your refund, please double-check your bank account. After that, get in touch with your credit card company. It may take some time for your refund to appear on your credit card. After that, contact your bank. Processing refunds usually takes 3-7 business days. If you have completed all these steps and have not received your refund, please contact us at: help@toputure.com

Exclusions and Limitations

This warranty does not apply:

Products that are damaged or modified.

Product operated with a damaged cord, plug, or output cable.

Products that are disassembled.

Products are cleaned with harmful chemicals or detergents.

Non-quality related issues (after 30 days of purchase).

Products purchased from unauthorized resellers.

Products without sufficient proof of purchase.

Products that have been refunded.

Products with an expired warranty.

Lost and/or stolen products.

Damage from outside sources.

Purchases from illegitimate resources.

Products taken outside the country where they were originally bought in or shipped directly from an authorized online purchase.

Damage from misuse of products (including, but not limited to, falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, and operating devices improperly).

Contact - Toputure - Checkout